I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

I stopped in at Geoffrey's in San Carlos to get some gold jewelry appraised and find out what…read morethey'd pay. From the start, the staff came across as short and borderline rude. The appraiser seemed agitated and rushed, and the offer she gave me for the gold was a pawn-shop-level number. The next day I took the same gold to a well-reviewed and reputable goldsmith in Marin and was offered 40% more. That's a big gap for identical pieces. If you're looking to sell anything of value, get a second quote before you accept any kind of offer here.

My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment…read morewe walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special.

Abdul is great. Very friendly, professional and conscientious. We got his and hers portofinos and…read morecouldn't be happier with this boutique and Abdul's assistance

I am so grateful to Arnoldis for repairing one of my favorite rings that broke! It took me such a…read morelong time to find somewhere that could help me. I just needed a stone glued back into my ring and they were able to fix it for me for such a low cost. I had another ring I wanted repaired and they were kind enough to look but were honest about it being more trouble that it might be worth. I would highly recommend Arnoldis for any repair! They are so kind and helpful.

I inquired how much it would cost to remove a couple links on my watch. I was quoted around $20 and…read morean ETA of 30m, which is very reasonable given the short notice. Keep in mind, the price may vary depending on your watch and I also requested if it can be cleaned a little, which added to the cost and ETA. Even on the phone Michael was personable and easy to talk to. Overall, I had a great experience and I'm glad to know there are honest folks like him in this trade.

As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

Horrible customer service, got there no one asked for help, and when I did they were basically…read moremocking me, being rude and straight disrespectful. This place needs better customer care.

Amazing service from Grace! She provided help and was very sweet. I couldn't have been more…read moreimpressed.

I had something simple to do, have an heirloom ring sized to fit me. I had originally gone to…read moreanother jeweler because I had used them for years, but they didn't seem interested in such a small job because their jeweler never seemed to be available to meet with me. ANYWAY, Gleim was wonderful. Looked at the ring, gave me a price and had the ring back to me in 5 days. They did a beautiful job. They will be my future go-to jewelry store!

I went into Brilliant Earth today, 9/5/26, to get my wife a birthday present. I was a little…read morenervous since I've never really been to a jewelry store before, but the entire process couldn't have been easier or more enjoyable. The associate who helped me was Grace, and from start to finish, she was AWESOME! She walked me through all of the options, answered all of my questions, and made me feel completely at ease throughout the entire process. I will definitely be returning in the future for all of my jewelry needs. I highly recommend this store to anyone looking for a piece of jewelry for themselves or someone else. You won't be disappointed!

Hello my name is Alex…read more We had an appointment with Gracie or grace on 09/05/2026 and it was a great experience, learned a lot and went through some Options . 09/25/2025 at 5:35 pm I made a phone call to this location on Stanford to move forward with ordering an engagement ring as a surprise for my partner and the sales rep rudely hung up on me! Finally After going through the dial menu for sales (1) I was then connected to someone named Katie I think? I asked for my sales rep grace or gracie and very rudely hung up on me! The automated system says all calls are recorded and I would like for that call to be played again to know who did this because this was very rude and unprofessional. I would like a follow up to know what was that about before I take my business somewhere else.

Neil and his team are consummate professionals. Timely, responsive, flexible, kind, and honest…read more Not only is my fiancé ecstatic with her beautiful ring, but Neil and his team dealt with multiple last second changes on a tight proposal deadline. Against all odds, they made it happen. Can't wait to bring him our wedding bands too!

I suggest looking closely at the 1 and 2 star reviews. If it looks like you'll spend upwards of…read more$10,000 or $20,000, or can be persuaded by Neil to buy items you didn't come in for, he'll be your friend. If the transaction is small, and you can't be persuaded to spend more money, he suddenly sours. He'll resort to name calling and personal insults. On top of that total lack of professionalism and courtesy, he'll be late with your order without explanation, surprise you with hidden charges at pick-up time, etc etc. I suggest finding somebody else. This guy's not the real deal at all.

I came by today to do a little Christmas shopping, since I was already at the Stanford Mall…read more I was warmly greeted when I entered the store. I knew exactly what I wanted. The young ladies helping were wonderful. I made my selection of the items I was I interested in. I was really impressed with the new styles of rings that are new arrivals. The prices are not too bad. They rung up my purchase and gift wrapped everything. One item needed to be ordered. They put in the order and will have it shipped directly to my house free of charge. I always love coming here to see the later styles. Gorjana makes quality jewelry and they stand behind their products. If there's ever an issue, they will make things right.

Finally had a positive experience at a Gorjana in the Bay Area. The Valley Fair, San Jose location…read morehas a staff that is snobby, rude, and unwelcoming overall. I hate going there because their attitude is genuinely disgusting to encounter as a customer. But thankfully Abby from the Palo Alto location was so sweet and willing to help me with zero issues. She definitely fostered a way better environment for me as a customer. Will definitely be going back and giving her my commission. DO NOT GO TO VALLEY FAIR!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!