Affordable furniture and friendly staff…read more Bought a few things here on the same day and will definitely hesitate from buying here in the future, only because they save on price since nothing is labeled in the boxes. You literally have to figure out what the pieces are based on number of holes and screw size. I'm used to pieces of furniture and screws being labeled with letters/stickers. See the instructions for one desk that I bought? They are literally on the side of the box, hard to decipher and faded, with almost nothing labeled. At least other furniture stores put effort in their instructions.

We love Poco. Their furniture isn't great quality (it's similar to IKEA) but is cheap and readily…read moreavailable. But Poco's decor, hardware, appliances, and kitchen stuff is great and very inexpensive.

I am so excited about my new down feather pillow! My wife has two from this shop she purchased…read moreseveral years ago and still loves. Today we bought my pillow and several pillow cases. The staff was friendly and patient with our very limited German vocabulary. Interestingly the word hypoallergenic in German is hypoallergen pronounced hippo-al-er-geen, so it took some help from Google translate to figure that one out. I'm highly amused by the fake flying geese and clouds on the second story. I also have an amazing bath towel from here that is huge, soft, and still holding up well for being a few years old.

I purchased my mattress for my master bedroom from here. This store has a large selection with…read morepretty good prices (in my opinion). They offer a selection for every room in your home and they also sale small decorative items. This store is a lot like POCO. THEY ACCEPT VAT FORMS

We picked out a couch and were told it would be 8-10 weeks before it was ready. At around 9 weeks…read morewe got a phone call and said couch was ready. They said they would deliver 17th August. This was on June 27th. We asked if we could pick it up and they said they had to arrange permission of that since it was at warehouse in Mannheim. They said we could pick it up on Aug 15th. We needed the couch on Aug 1st which is why we scheduled buying it in May. We were very disappointed that we would have to wait almost 3 more weeks for delivery and pickup was not a viable option. I doubt I'll not be buying from them again. edit: Contacted someone else and they said it was incorrect about the price for delivery so I'm updating review. Still disappointed that we could not pick up earlier and that it would take so long to get from the Mannheim warehouse (1 hr drive) to Kaiserslautern and or our home.

Bought a bed with two side by side base pieces that were covered in fabric. After more than two…read moremonths they TOLD( not asked me) when they would deliver. Each base piece was covered in fabric which tore when the dopes who delivered it (against my advice took the wrapping off (and left it for my neighbor to pick up) so they could try and shove a piece half the size of a king bed in my elevator instead of walking 2flights. It didn't fit as I predicted and I was delivered a torn bed. Then came ANOTHER couple months waiting for the replacement to the torn half of my bed. The day FINALLY came and after damaging my wall on the way out with the torn piece and bringing up the new piece, they discovered they had ordered the left not right side and had to switch back to to torn piece. Then came ANOTHER several months and FINALLY they delivered the correct piece to the bed. Now I discovered the hinge was assembled wrong and no one is answering the phone as I try to get repair done. Bottom line; DO NOT expect good customer service. Oh AND EVEN with a receipt for a small purchase in under a week they NEVER refund money for returns. Only store credit on a flimsy piece of paper. Ugh!

Quality service and materials. Mario worked with us throughout the whole process for our table…read morepurchase - we coordinated the whole build and associated chair furniture. Response time was quick on WhatsApp and even coordinated after hours when necessary. Some materials were not readily available and Mario still delivered on time and even provided additional materials to meet our arrangements.

For those considering purchasing furniture from this company. Please be watchful for the poor…read morequality furniture and lack of responsiveness in resolving issues. We purchased expensive wood furniture that started having issues within several months after purchase and we have gotten nowhere with Mario and his staff to fix the problem. I had furniture repair companies assess and confirm the poor build quality. After trying to work the issue for almost 6 months with no resolution I have resorted to posting reviews online as a last resort. Reconsider your purchase, take a good look at what Mario delivers and assess whether or not you can eat a several thousand Euro loss (no refunds) with unusable furniture down the road.