The manager speak to customers with extreme disrespect and ridicule. Their business is scamming its customers with outrageous fees and asinine hours of operation. Not to mention their lack of appropriately communicating the "cash only for private property" fee that is not advertised on their business card nor their website. You tell me how both a towing office and storage lot close at the exact same time BUT are located in TWO different towns, at least 10-15 minutes away from each other. The logic is lacking and so is the class. read more

They are horrible! They towed my 2012 Buick from the apartment complex I live in there was parking lot repaving going on and i moved my car to an area i thought was safe to my surprise when i came to retrieve my car the heavy smell of black top reached my nostrils before i could see the lot was completely empty, and no cars were in there. I asked the workers and they said the cars had been towed in the morning August 19, 2025. I tracked down where the car had been towed JVD Towing is the company that removes vehicles from my apartment complex. I called and asked about my car he asked what type of vehicle it was he confirmed he had my car. I asked him if my car was the only one they took and he said no since Monday he had collected 26 cars. I asked him how much for me to get my car back? he said $310. I asked the location he told me that i would first have to bring cash as they dont take debit or credit cards and I said what type of business doesn't use cards? He said "Its my business" very arrogant young man and rude his name is Brian. I went to the office yesterday August 20 to get my car the first weird thing is the car is not stored where you have to pay the fee, I had to hire an Uber to take me to 1226 New Market rd to pay and then go to 1003 Lincoln Blvd to pick up the car . I paid $37 for the Uber after being so rude and arrogant I said I want my car and he told me to show my drivers license then he said that will be $385 I looked at him and said what? you told me on the phone it was $310 he said I never told you that! I said this is illegal! I am not hard of hearing i know what you said and i had texted my husband and told him the same price. He then begins to itemize the receipt he charges me $75 for special equipment (Dolly) why should I have to pay for a dolly isn't this YOUR BUSINESS? dont you have tools to run your business? why are you charging me for your working tools? then I see $80 for storage the car had only been there overnight its $40 per day, so they charge per calendar day another rip off! Towing Charge-$150; Labor - $50; Special Equipment{dolly}-$75;Storage-$80; Admin-$30 = $385. So you can see it was $310 like he said until he added Special Equipment charge of $75 for a dolly which he didnt need it was a wheel lift for a midsize car buick lacrosse light weight. I felt like i was being robbed in my face, but i had no choice but to pay it so i can get my car ASAP to avoid any additional charges. The other horror is when you get to the storage location it looks like a grave yard for cars my driver was looking around for an office which we didnt see only old cars so he gets out of the car near the private property sign there is a flatbed truck there and someone in it he asked the guy where is the office to get my car and he said oh I will open the gate for you!!! so he sits there in a flatbed because he knows im coming and opens the gate im glad i had a driver who was a real man he got out to check the scene before he would let me get out the car i would have been scared if i was by myself that area looks like any one can get raped or murdered and never be found again! dirty and nasty place! He said all his charges are legit and posted on the sign at my Apartment Complex. It still feels like something is not right here at all, its definitely predatory, hes out to rip you off of every dime he can get and be arrogant and rude in the process... Something needs to be done!! read more

This people that work own this shop are scammers and over price the towing service I recommend not using them

I've only made one call so far regarding my carbeung towed and that was enough for me to be turned off by this company. The gentleman was incredibly rude and did nothing but yell at me before hanging up. All I did was ask him for the main office number when he yelled at me that they were closed for the day. I cannot get my car from them soon enough, ready to be done with them and not have to deal with them again. Seriously considering suggesting my apartment complex find another company to work with because they are incredibly rude and unhelpful. Would not recommend this company if this is how they respond to non-emergency calls. read more

Avoid at all costs. Horrible employees and even worse customer service. This place is a joke. I called this place multiple times about the location of my car. The first time they answered, the guy was so rude saying the office was closed and to call back Monday. He hung up. I called back multiple times when he finally answered I asked for Monday's hours he said they are closed Monday. I asked his name & I was hung up on again. Poor excuse for a "company" read more

Do not trust this guy, Jaime. He will tell you he is towing you for an amount. Then he charges you $10 more and tells you "his guy" made a mistake. Jaime also doesn't give receipts and doesn't get out of his tow truck to find out where he is to drop off your vehicle at the business garage where it is to be dropped off. That is your job. I would never recommend him to anyone. read more

Very unprofessional place. They really don't even need another negative review but they are just unbelievable.

Bad people to do business with i paint Trucks for jaime and he only paid a fraction of what thae real cost wast them he complaints abouth little things and refuse to paid over $1500...he want me.to paint more trucks i got text messages to prove it but i refused to because now i know the tipe theft he is and i sow how he Handel he's business and how he take advantage of people......just be careful if you encounter this savage......he will do anything to rob you one way or the other......... read more

After getting into a pretty bad car accident my car was towed to the location in Middlesex, NJ. This is the most unprofessional place I have ever encountered. After going to the first location the door had a sign that said closed. I called the number and a very rude man answered the phone saying we were at the wrong location. I told him that I needed to get the stuff out of my car and get my license plates, and he told me I could not. That my insurance company needed to call first to allow me to take my plates. I informed the man that my insurance company told me to get the plates back. So I proceeded to call my insurance company and have them call the place to allow me to get my plates. The man gave me the new location and it was about 15 minutes away and we drove there immediately. When we arrived at the location no one was there. I called the number again and the same man answered the phone. He told me that they were all on lunch and that I have to wait a few minutes. After waiting a half hour I called again and the man told me that they were on lunch until 1pm, which was a hour from the current time. I told him that he should have just informed me the first time to come back at 1pm. I do not live close and had my brother take me on his lunch break. I told the man that this was very unprofessional and he had nothing to say in return. Avoid this place at all costs, they are unprofessional and completely unreliable. read more

Don't bother calling or giving them your money they don't deserve it. This place is horrendous and as unprofessional as you can get. They don't answer the phone and when they do they hang up and you after screaming at you. Their customer service is atrocious I'm not sure how they make any money at all they probably don't and they don't deserve to. read more