We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

As a real estate investor, working with AREA Texas has been a great experience. They manage my…read morerental property in Bellaire and have been reliable, communicative, and proactive in protecting my investment. Knowing my property is being handled professionally gives me real peace of mind. I highly recommend AREA Texas to any investor looking for dependable property management. They take great care of their customers.

I had to send a very special thank you to Area Texas Realty & Management team for their speedy…read moreservice and making sure our home was nice and cool after my Air Conditioning went out. Thank you and Happy Mother's Day to all of the mother's there! Amberly M.

To make the community aware of the professionalism of King Property Management, I am sharing the…read morefollowing email chain between myself and a property manager at King. After the exchange below a conversation was held with the company's owner, Eddie Parise, who when asked for an apology, he refused, but agreed to send me an email, which never came. Additionally my request, the last segment was ignored. If you are looking for a management company for you HOA, I would look somewhere else. Read on.. Hi Lisa, Somehow I have been unable to find the annual meeting minutes in my mail account.  Would you, please, resend.  Thank you. Karen Karen Krey __________________________________________________________________________________ Hi Karen.  Thanks for your email.  I don't have the minutes from the annual meeting done.   I'll get them done over the next month or so and distributed. Thanks, hope all is well with you and Walt. Lisa Porter Senior  Manager King Property Management 720 N. Post Oak Road, Ste 300 Houston, Texas  77024 lisap@kpmtx.com ___________________________________________________________________________________ You've got to be kidding... 4 months after the fact.  We usually receive them within 3 weeks. Karen Krey ___________________________________________________________________________________ Karen - no, I am not kidding.  And it's two months, not four. When I was deciding whether or not to take the contract with Chevy Chase to manage the community, I had a meeting in person and explained the way that I work and that there are certain elements that affect that decision. Your emails to the board, the community, and me are often derisive and nonsensical, without an effort to be helpful or in support of the community.  I conveyed in the meeting prior to agreeing to take the contract, in the presence of many other owners, that I am not going to deal with nonsense and a contrarian attitude from one household.   The minutes are not approved until the next annual meeting, a full year later.  You were present at the meeting and aware of what happened.  Meeting minutes for a year later are not top of my priority list.  Billing, invoicing, a special assessment, major landscaping projects and are more have been pressing and important.  Additionally, you are not aware of the time spent on other matters for the community. Please know that I have reached my limit in responding to emails that aren't helpful and on top of it, are frankly, insulting and not a good use of time.   I will continue to include you along with other owners on community announcements.  Unless there is some HOA matter that I may assist you with, I will not further respond unless an actual issue exists. Lisa Porter Senior  Manager King Property Management 720 N. Post Oak Road, Ste 300 Houston, Texas  77024 lisap@kpmtx.com ___________________________________________________________________________________Lisa, At your earliest convenience, please forward to me and the board, all of correspondence that you deem to be, " derisive and nonsensical, without an effort to be helpful or in support of the community". I believe your interpretation, as an employee, may be different than an actual homeowner, and dues paying member of this community. I look forward to your reply with all attachments.

This is pertaining to the property at 2131 Goodrich Avenue # 11, Nashville, TN, 37218…read more Do NOT recommend! Overpriced/Filthy! Be prepared to climb many, many, many steps! Definitely not handicap friendly! The owners kept the elevator locked. This location is not in a very good area. These units look like a modern day project! Cheaply made! The decor inside was minimum and nothing fancy! Very plain, cheap decor. The unit itself had one plastic trash bin outside by the garage door, we arrived Friday around 3pm the trash bin was already overflowing and trash everywhere! We had no where to put our trash from the weekend. It was not clean! We paid a lot of money for two nights and we could not enjoy the hot tub or roof top because it was FILTHY out there and the water in the hot tub was disgusting! It smelled terrible. Not enough towels or wash cloths for the number of people that is advertised to sleep in this unit. The towels/cloths that were available were very old and all mismatched. Nothing was nice! Property Management had very poor communication with barely any follow up. We had problems with the office billing us twice for our reservation. It took over a week for anyone to respond about the double billing and very little urgency in returning the overcharge. We are talking over $1000. Not everyone has that kind of money sitting in the bank waiting for a rainy day! Other reviews are not being honest! The pictures posted look better and are not accurate! Maybe the pics were accurate when the property was first opened. Not anymore! The property management did not even try to make things right with us! They received our money and that is all they cared about! I do NOT recommend this property at 2131 Goodrich Avenue # 11, Nashville, TN, 37218.

Before contacting my HOA, I was upset about a possible dispute. Stacey showed empathy and was able…read moreto put herself in my situation. She offered insightful advice and helped me resolve the issue. Much appreciated! Everyone at Covenant is friendly, including Zic and N.K. Happy New Year!

Horrible lacking of consistent enforcement of property maintenance guidelines within our…read moreneighborhood. During the Christmas holiday season, a neighboring property placed more than ten loose plastic trash bags in the public view area of the neighborhood. According to city trash collection guidelines, these bags would not even qualify for pickup in that condition. Despite numerous complaints and requests submitted over the course of more than 30 days, the trash remained in place, creating an unsanitary condition and negatively impacting the appearance of the community throughout the holidays. It ultimately required contacting the City of Houston Health Department before the situation was finally addressed. In addition, RISE recently distributed warning letters regarding exterior lighting requirements and the possibility of fines for noncompliance. However, at least three homes in the neighborhood -- including the same property referenced above -- currently have nonfunctioning exterior lighting with no apparent enforcement action taken. Similarly, warning letters were also distributed regarding trash cans being left visible outside of collection days in order to "maintain property appearance." Yet there are currently multiple homes, including the same property, that have continuously left large trash cans visible on a daily basis since we purchased our home, again without enforcement. As homeowners who make every effort to follow community standards, it is frustrating to see selective or inconsistent enforcement of these rules. We value maintaining a clean, safe, and attractive neighborhood and simply request that all homeowners be held to the same standards equally and consistently.

If you have any trouble with Green Residential, REPORT THEM to the Texas Real Estate Commission…read more(TREC) https://www.trec.texas.gov/public/how-file-complaint (You can screenshot the page, copy/paste from Photos, or Google it) Green Residential's information: * Texas Real Estate Brokerage License #: 9001367 * Supervising Broker: Leon Green - License # 613365-B * Supervising Broker: Harry M. Green - License # 174579-B Texas Tenant Rights (plain English & Spanish available) https://www.texasattorneygeneral.gov/consumer-protection/home-real-estate-and-travel/renters-rights (Again--screenshot, copy/paste, or Google) Every property management company in Texas operates under a supervising licensed broker, and TREC holds them legally responsible for illegal or unethical actions. Do not let these scammy slumlords bully or exploit another innocent, hardworking tenant. Below is only a small portion of my experience, along with how you can protect yourself. When I moved in, the apartment was disgusting. Dead roaches everywhere. Walls so grimy they literally became four shades lighter after cleaning. The air filter was completely black. Green Residential told me this was my problem because I signed the lease accepting the unit "as is." That is NOT what "as is" legally means. "As is" means you accept the unit's layout and features-that it's a 1 bed/1 bath, has carpet instead of wood floors, white walls, or a wall separating rooms. It does NOT mean you accept filth, pests, or unsafe conditions. Under Texas Tenant Rights, a unit must be "move-in ready." That includes: * A clean apartment * Working light bulbs * A new air filter Despite the unit clearly not being move-in ready, my lease required me to hire professional cleaners and submit a receipt three days BEFORE my lease ended. That forced me to move out early while still paying rent--meaning I had to pay two rents for an entire week just to comply with their ridiculous requirement. Illegal & Unreasonable Charges Light Bulb Charge: They attempted to charge me for replacing a light bulb that was still working, that I never requested to be replaced, and that occurred within the first 30 days, when my lease clearly stated all maintenance is 100% landlord-covered in the first 30 days. A GR rep claimed "light bulbs are excluded" but refused to show where that exclusion existed in my lease. I didn't pay it. Pest Control Charge: They tried to charge me for pest control on a shared lawn with over 12 large fire ant mounds, also reported within the first 30 days. My lease explicitly stated lawn maintenance and lawn related pest control are the landlord's responsibility. I had to send them a screenshot of my own lease because they clearly didn't even have it. Their representatives showed zero understanding of my lease or Texas tenant law. If you don't know your rights or your lease, they will absolutely try to charge you for things you don't owe or neglect issues they're legally required to fix. Deposit Scam Tactics Less than a week before move-out--after I had already vacated due to their cleaning clause, I received an email saying: "Do not patch any holes." Obviously too late. Also, that's absurd. Patching small holes is standard practice. After speaking with a neighbor, I learned exactly why they do this: GR told them not to patch holes, then kept their entire deposit for "patching and painting." That's not legal. Texas law allows for normal wear and tear, including nail holes smaller than a dime. Tenants are not responsible for repainting unless walls were repainted a different color or suffered major damage (holes punched, smoke damage, large gouges, etc.). Even handprints on walls are explicitly listed as non-chargeable in Texas Tenant Rights. How I Got My Deposit Back Thankfully, I took extensive photos and videos at move-in and documented everything on my Inventory & Condition Form. Green Residential tried to keep my entire deposit, claiming they had to paint walls and repair stair damage. I sent them my signed IACF and photos proving: * The walls were already filthy, scratched, dented, peeling, and unpainted * The stair damage pre-existed my tenancy They even sent me a photo of a wall with a paint bucket in front of it, perfectly proving there was no significant damage. My deposit was also withheld past the 30-day legal deadline. Once I threatened Small Claims Court, my full deposit magically appeared. Final Advice KNOW YOUR RIGHTS. Keep your lease and Texas Tenant Rights handy at all times when dealing with Green Residential. They cannot withhold unreasonable charges, and they must return your deposit within 30 days of lease termination. Don't let these slumlord scam artists win. Report them. Document everything. Protect yourself and others.

If I could give Green Residential zero stars, I would. From the moment we got passed off to them,…read moreit has been a complete nightmare. We've since moved out, thank goodness, but I feel like it's my duty to warn others before they end up in the same mess. When we first moved in, the house had several maintenance issues that should've been handled before anyone took the keys. Instead, we were greeted by plumbing issues, electrical problems, and a home that was literally falling apart. They'd send in unqualified, clearly inexperienced contractors who often made things worse. It became a revolving door of strangers in our home, every single month, "fixing" something new that broke because the previous job wasn't done right. Green Residential never once apologized for the disruption or inconvenience. Not once. You can see from the way they respond to negative reviews just how condescending and unprofessional they are. They don't take responsibility, they don't offer solutions or compensation, and they certainly don't seem to care how their properties affect the people living in them. But don't worry, they'll always be quick to take your money or remind you when something is due. Trying to contact them is another ordeal. You won't get anyone on the phone. It just rings until it disconnects. Everything has to go through email, and now I understand why. It keeps them from having to be held accountable in real time. They take forever to respond, and when they do, it's usually with a short, unhelpful attitude. My family and I didn't get a single month of peace. There was always something broken. Always someone needing to "assess" the damage. Often two or three different contractors just to give quotes on the same issue. It was so disruptive to our daily lives, our schedules, our sense of stability. They'd go completely silent for weeks, then send someone to the door without scheduling anything, despite there being a portal where you're supposed to be able to do just that. And when move-out time came they tried to squeeze every dollar they could out of the security deposit over things that were there when we moved in. We left that house in better condition than they gave it to me. The inspection during move-in was hours long and yet still didn't cover the amount of problems that kept popping up while we were there. This company has been careless, uncommunicative, and unethical in how they operate. They don't even seem to follow their own terms. My husband, kids, and I have never experienced such ongoing stress from a landlord or property manager. Run far and fast from Green Residential. This company needs to be held accountable. Not just for bad management, but for the emotional toll they take on families who just want a safe, stable place to live.

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions

From start to finish - this was one of the worst professional experiences I've ever had…read more Our lease was still in effect, and Tarantino hired a vendor to clean out our warehouse. We were clean and clear on rent payments, and had done nothing wrong. They... 1) Hired a vendor to clean out our warehouse 2) Entered without permission or notice 3) Removed our property 3) Threw away half of it 4) Returned the other half damaged, AFTER we alerted them of this issue At first they denied responsibility, and then when they realized it was their fault, they did the bare minimum. They kept referencing how they had returned half of it, like that was some incredible thing that they accomplished. Great job Tarantino! Also, they failed to tell us where our property even was. Did they recover it from a dumpster? Did the vendor take it home with them? You just stole our property and had no repercussions. How is that possibly tolerated? At the end of it all, they cut us a check for $500. Ridiculous. After a long 2 year lease having to deal with these guys, we accepted it so we could move on and end the relationship. But wow - a check for $500 is insane. They came into our space, took our property, lost half of it, and damaged and returned the other half. How does a $500 check come close to fixing that? Unfortunately, they are just the property management company, and tenants have no control over their quality of service. We're stuck with the manager that the property owner hires, and they'll continue to do the bare minimum that's required of them per the lease. It's a broken system with no accountability, and countless 1 star reviews will sadly do nothing. I'm writing this to reclaim what little power I have here and alert the public that Tarantino is a broken, low quality company that deserves the worst. Goodbye, and good riddance, Tarantino.

I wish I could give them zero stars as to what they deserve…read more.. They do not contact you back; the alleged regional manager does not have the common decency as many have mentioned here in Houston, TX, to follow up. The receptionist is RUDE for no reason, as you all read in the reviews. There are the representation of what this company is, GARBAGE. I have learned it's better to go through the direct source to make things happen. Apartment managers can only do so much; it's those above them, There is absolutely no accountability, because for all these continual bad reviews, there clearly hasn't been a solution found. How are you a BUSINESS for people who PAY YOUR SALARIES, but cannot fulfill the outcries of your customers? Instead turn the other cheek rather than seeking resolution. Let you be a tenant at one of their super high end properties, they'll take care of you, timely! Crazy thing is where I currently reside, it's very nice, but is not well up kept! I cannot wait to leave. This is coming from a Tenant at The Fields at Woodlake Square; things were made worse under their leadership. DO BETTER AND HEAR THE PEOPLE WHO ARE THE REASON YOU EVEN HAVE EMPLOYMENT OUT AND ADDRESS AND FIX THEIR ISSUES! CUSTOMER SERVICE MATTERS!!!

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

I had a fantastic experience with Honeywood Realty. Diane was super responsive, friendly,…read moreknowledgeable and on top of all tasks. Steve provided some critical insight with regard to my home's status and thorough comps data to help us with ideal and realistic price point. I received excellent counsel at each step and the end result was a quick and easy sale that helped me and my family tremendously. Highly recommend if you are in the Cypress area. I can't imagine having better partners to help get it done.