Great prices and some of the best customer service I've experienced. I wouldn't go anywhere else…read more Highly recommend!

I had a great experience shopping here! I was greeted straight as I entered the door. I described…read morewhat I was looking for and sue enough, the first bed he chose was spot on!!! I love it. The price was good, the bed was great and he even threw me a discount for the frame and delivery. Delivery was very accommodating to my schedule and they arrived here right on time and worked really quickly. I highly recommend this store!

Incredible bed! Incredible service! After retiring from the…read moremilitary with a broken body, it was nearly impossible for me to get a decent nights sleep with our old bed (Tempurpedic). My wife and I wanted to buy the best bed we could with the hopes of my body feeling better resulting in a better nights sleep for me. I have now been sleeping on our new bed for over a month and we absolutely love it! My back and neck feel so much better already! I am so grateful for good sleep. My wife also loves the bed. Thank you to the team at Comfort King for creating a great experience and ultimately giving me my sleep back! Thank you for the military discount!

We purchased this bed, and we do not like it. We have been…read morein 4+ times for adjustments, now we have to actually bring in the bed to be "remade". they do not have a return policy. We would of never of bought this bed if we knew this.

Ordered furniture in May. Called to check on the status of the order and the person answering the…read morephone was incredibly rude. Could not locate my salesperson (said he was there) and no one else could simply look up the order for me. I wasn't sure of my salesperson's name so I wanted to provide her with some additional context. She said he would call me back and hung up on me. Now I wait for a phone call back.... Growing tired of pathetic customer service and lack of staffing.

WORST COUCH DELIVERY SERVICE & CUSTOMER SERVICE- DO NOT BUY FROM THE FURNITURE MART, ASHLEY…read moreFURNITURE, OR ANY OTHER SISTER COMPANIES!!!!!!!!!!! I ordered a couch from Ashley Furniture and paid to have it delivered. NOT ONCE did they say they only go up to floor three in an apartment or if it doesn't fit in the elevator, they would return the furniture. A piece of the couch did not fit in the elevator, so the guys tried to take my entire couch back rather than using the stairwell. I called the Ashley Furniture store we bought the couch from and they offered to pay the driver extra money to take the longer piece up the stairs. The driver refused, and proceeded to say he won't take their taxed money, only take cash from customers. I had to kick the guy out of my building because I felt so uncomfortable. I then received a call from Ashley Furniture/Furniture Mart customer care and the lady promised me reimbursement on the delivery and to find a crew to take it up the five flights at no extra cost to me. She told me she would call the next day to reschedule and I missed the call. I call back the customer care team and get an AWFUL dude on the phone telling me I don't get any of my money back, I have to pay for the extra flights of stairs, and I should go buy a smaller couch. I asked to speak to a manager and he REFUSED. His exact words were, "There's nothing a manager can do that I can't do." I hung up on that idiot and called back later to speak with someone else. The lady was very apologetic and promised a Director of the company would call me by end of day tomorrow. NO ONE CALLED. So I then call again and get another sweet lady who is also so sorry this all happened and sent me to a lead. The lead could do absolutely nothing for me so again, I asked for a Manager to call me by the next day. The next day comes and I FINALLY ended up speaking to the director and was still told I had to pay THREE HUNDRED DOLLARS to get my couch up five flights, or buy a smaller couch. THIS COMPANY HAS THE WORST CUSTOMER SERVICE AND PROMISE YOU THINGS THEY WON'T KEEP!

Dylan was very helpful. He did a great job explaining all of our options…read more The check out process was quick and efficient. Can't wait for our delivery!

Purchased our bed 5 years ago and have had to bring it back to them twice to be reworked. They…read morelooked at what the mattress was sitting on and approved it after the second time. We are sick of dealing with this bed but they want me to haul it back to them again. You would think when you spend that much on a bed it would last longer than a few years. Not impressed.

This is a long winded review but the owner has a way of rebutting stories or deleting reviews so I…read morefeel I should state all of the facts in our situation. If I could give this business less than 1 star I probably would. It's saddens me to make that statement as I am one to try and find the best in all situations. However, Mattress Firm, it's staff, and owners have left me feeling defeated. We initially purchased a mattress in December 2021. The salesman, Jim was super attentive and recommended what he called a superior mattress. We chose to go with the mattress and low and behold he had one on "sale". Jim even made sure to explain the warranty police's, etc and in dong so sold me an overpriced mattress protector (Amazon/Target sells better and cheaper ones) to keep the bed safe from stains or damage that would void the warranty. This was a substantial purchase for us and we left the store feeling good. So good, that I went back and purchased two more mattresses from a different salesperson. My second purchase was the complete opposite. While the salesman was nice enough he wasn't as detailed as Jim and didn't go over warranties or mattress pads or any other info. Fast forward to now. The initial mattress we purchased has a manufacturer defect. Within 3 months one side had completely broken down and even my two year old cannot lay on the mattress without rolling off onto the floor, an extremely dangerous situation in itself. After several calls to Simmons, Mattress Firm Corp, and Mattress Firm Sioux Falls (who did not return my call) we are left than nothing more than a waste of $3000. Each company keeps blaming the other and it turns out Jim's "sale price" was an actual clearance, and clearance voids any warranty. Which is confusing since he gave us all of the instructions on how to care for the mattress in the event it needed to be warrantied. He never indicated this product came with zero guarantees. We never would have taken the large financial risk had it been known there was zero warranty on the product. Especially when there are much more affordable mattresses on the market with better warranties. I'm literally the person who buys the fabric/protection package for furniture so I never would have made such a large purchase without a guarantee. Again I'm truly saddened by the situation I definitely feel like the customer service stops when the sale is made. I truly feel like this was a deceitful situation from the get go as the reviews for these overpriced mattresses are terrible. There are many people in similar situations as ours. I feel like Simmons as well as Mattress Firm knew these were subpar products and were doing their best to unload them on consumers. Please make sure not to be bamboozled by mattress firm like we were. I'm truly happy for those who had a great experience but that wasn't the case for us.

BUYER BEWARE...READ ME...DO NOT RECOMMEND PURCHASING FROM MATTRESS FIRM ON 41ST STREET!!  Not even…read morea year after my purchase, the side of the bed completely collapsed.  Attempted to file a warranty claim with the manufacturer (Simmons Beautyrest) who said they wouldn't warranty our bed because the receipt from Mattress Firm (MF) said clearance item. They recommended contacting MF directly.  When we purchased the bed from MF, we were told to also purchase a $200 mattress protector in the event we needed to file a warranty claim. We were never told that purchasing a bed that was on sale/clearance meant we were exempt from making a warranty claim.  I called Mattress Firm (41st Street) and spoke to an associate who said the best they could do was to offer me 30% off a new purchase at their store. I am not sure why after spending almost $3,700 on a bed from their store,  I should have to spend even more money due to mfg defect?? I asked the associate to have the owner (Paul) call me so I could discuss the situation with him. Several weeks have gone by with no return phone call from the owner.  After you pay for your bed, this place is crickets if you have any problems (no help whatsoever). In addition to the $3.7k purchase, we also at the time (December 2021) purchased two queen beds from this store for our kids.  What a mistake!! Take your business elsewhere unless you like spending big money on beds and then getting screwed when there is a problem. Highly recommend checking out Costco as they have a no-BS return policy.

Lied to us for almost 3 months about the status of our appliance. We were told it would take 2…read moreweeks. Told us it shipped, then it was on back order, then it was "all of the big box stores bought them all". Never once told us they couldn't get it. Never once called us, I always had to call them, even after repeatedly being told they would call and provide an update. Even getting a refund took two weeks and intervention from the bank. In the end this entire process cost us extra money and delayed our home project over 3 months. Would highly suggest looking elsewhere. Abysmal experience.

Joe is great guy to talk to. Lowest prices in town and super professional delivery and install.read more

Great service and good quality merchandise! Emily M. Was very helpful, professional, and a joy…read morespeaking with. Her insights were instrumental in our decision making! Thank You! She is definitely an asset there and is probably the biggest reason we purchased what we did....plenty!

10 Years ago, when I needed to furnish my new house, I bought over 50% of my furniture from here…read more The gentleman that was my salesman has since left. He made furniture shopping pleasurable. After he left I looked at getting curtains and the woman that helped me was pushy and didn't listen to what I wanted. 2 years ago I popped in because I was looking for a new bedroom set for my condo. I walked the whole Floor before being greeted by a woman. She treated me like I was wasting her time and didn't have enough money to spend in the store. I saw a set I liked but knew I didn't want to deal With her so I left. Fast forward to last week... my daughter was given a $1000 gift card for Montgomery's when they closed on their first home. One day, while out and about doing other things and not really dressed up, they stopped in to look to see what Montgomery's has to offer now. The woman that greeted her and her fiancé was nothing short of rude and condescending. They left and gave me a call. I told them to go to Madison or Watertown. They went to Madison and had a much better experience. Word to Management... treat every customer with respect. Not everyone is able to afford your Sioux Falls store but they are going to be talking to friends, family and at work about how they were treated.

I spent a Saturday afternoon with these great people , doing a fundraiser for Guardians of the…read moreChildren ( that's how these folks roll !! ) . They have a Great selection of Stuff ( beds , living room furniture) and Great Prices to Boot . Staff is very Helpful and a lot of knowledge. No High Pressure here . My regret is I purchased a new living room set a year ago . After looking here I had buyers regret BAD Next time I'll do my buying right here

We came in looking for a couch or dining table. There wasn't much in the store, only one table but…read moredid find a couch that seemed nice. However, the male owner was obnoxious and rude. He kept referring to myself and my mother, who was with me, as kids. I expect to be treated with some professionalism and respect when I'm going to spend my money. I know he wouldn't have treated my dad or husband that way if they had been there. Both of us were creeped out and annoyed by him and the deals were not very good. our experiences everywhere else in town were great. Definitely avoid especially if you are a woman.