Great prices and some of the best customer service I've experienced. I wouldn't go anywhere else…read more Highly recommend!

I had a great experience shopping here! I was greeted straight as I entered the door. I described…read morewhat I was looking for and sue enough, the first bed he chose was spot on!!! I love it. The price was good, the bed was great and he even threw me a discount for the frame and delivery. Delivery was very accommodating to my schedule and they arrived here right on time and worked really quickly. I highly recommend this store!

I really like the bed The delivery guys were super amazing vey helpful n very polite. The salesman…read moredid a wonderful job explaining everything to u.He was easy to understand n very polite n he gave us a good feeling about buying the be.This is our second comfort king n they are very comfortable.Our last one we had for 16 years.I want to mention how we were very happy with the delivery guysThe guys deserve a thumbs up

I just got help from Comfort King Mattress Factory. We were amazed at their customer service!!!!!…read more We are so happy with our bed!!!!

Ordered furniture in May. Called to check on the status of the order and the person answering the…read morephone was incredibly rude. Could not locate my salesperson (said he was there) and no one else could simply look up the order for me. I wasn't sure of my salesperson's name so I wanted to provide her with some additional context. She said he would call me back and hung up on me. Now I wait for a phone call back.... Growing tired of pathetic customer service and lack of staffing.

We purchased a recliner last October. The store model was very supportive and yet comfortable. We…read moreselected a fabric and placed the order. When we picked up the chair I was struck by how different it felt. In March I returned to the store to sit in the model, I was again struck by how supportive it was to my back and tried to talk to the manager about how not only did the chair feel different but the fabric was puckering. He told me I needed to call customer care. It was almost a month before a technician came out. He told me the factory sometimes substitutes cushions of lesser quality. He would order me a new bottom cushion but there was nothing to be done about the soft back. A month later I wax contacted that the tech forgot to cut a swatch of fabric and it would be a few weeks before I could be scheduled. I called back and said I had a swatch of the fabric from the store would that work. I wax assured it would. So I drove the swatch to the warehouse. This morning, 6 weeks after I delivered the swatch, I get a call that a tech needs to come and cut a swatch. I explained what I had done, was assured it was fine. No, I am told this will not work and in a week a tech will come. I feel I have been duped by the store by not getting the quality of the floor model and a manager who does not care if he has a satisfied customer. This was not a cheap chair. I do not think anyone should purchase from this store.

Dylan was very helpful. He did a great job explaining all of our options…read more The check out process was quick and efficient. Can't wait for our delivery!

Purchased our bed 5 years ago and have had to bring it back to them twice to be reworked. They…read morelooked at what the mattress was sitting on and approved it after the second time. We are sick of dealing with this bed but they want me to haul it back to them again. You would think when you spend that much on a bed it would last longer than a few years. Not impressed.

Let me understand this? This couple paid a huge price to show their love for each other. They went…read moreto jail for peace. This was their proposal event. There iconic video made everyone feel something huge and wonderful. It was a feel great thing to see. You degrade their day with your cheap ass AI edit of the event. You use their climb for your own advertising needs. You are capable of creating original ad content yourself or you are too lazy to actually take the time. You could not make it up a flight if stairs yourself. So, you steal a great moment of love and adventure because you think it makes for a good advertisement. I would sleep on plywood before I would by a mattress from you. You suck at love! God help you because some videos should never be altered and this is on of them.

This is a long winded review but the owner has a way of rebutting stories or deleting reviews so I…read morefeel I should state all of the facts in our situation. If I could give this business less than 1 star I probably would. It's saddens me to make that statement as I am one to try and find the best in all situations. However, Mattress Firm, it's staff, and owners have left me feeling defeated. We initially purchased a mattress in December 2021. The salesman, Jim was super attentive and recommended what he called a superior mattress. We chose to go with the mattress and low and behold he had one on "sale". Jim even made sure to explain the warranty police's, etc and in dong so sold me an overpriced mattress protector (Amazon/Target sells better and cheaper ones) to keep the bed safe from stains or damage that would void the warranty. This was a substantial purchase for us and we left the store feeling good. So good, that I went back and purchased two more mattresses from a different salesperson. My second purchase was the complete opposite. While the salesman was nice enough he wasn't as detailed as Jim and didn't go over warranties or mattress pads or any other info. Fast forward to now. The initial mattress we purchased has a manufacturer defect. Within 3 months one side had completely broken down and even my two year old cannot lay on the mattress without rolling off onto the floor, an extremely dangerous situation in itself. After several calls to Simmons, Mattress Firm Corp, and Mattress Firm Sioux Falls (who did not return my call) we are left than nothing more than a waste of $3000. Each company keeps blaming the other and it turns out Jim's "sale price" was an actual clearance, and clearance voids any warranty. Which is confusing since he gave us all of the instructions on how to care for the mattress in the event it needed to be warrantied. He never indicated this product came with zero guarantees. We never would have taken the large financial risk had it been known there was zero warranty on the product. Especially when there are much more affordable mattresses on the market with better warranties. I'm literally the person who buys the fabric/protection package for furniture so I never would have made such a large purchase without a guarantee. Again I'm truly saddened by the situation I definitely feel like the customer service stops when the sale is made. I truly feel like this was a deceitful situation from the get go as the reviews for these overpriced mattresses are terrible. There are many people in similar situations as ours. I feel like Simmons as well as Mattress Firm knew these were subpar products and were doing their best to unload them on consumers. Please make sure not to be bamboozled by mattress firm like we were. I'm truly happy for those who had a great experience but that wasn't the case for us.

Lied to us for almost 3 months about the status of our appliance. We were told it would take 2…read moreweeks. Told us it shipped, then it was on back order, then it was "all of the big box stores bought them all". Never once told us they couldn't get it. Never once called us, I always had to call them, even after repeatedly being told they would call and provide an update. Even getting a refund took two weeks and intervention from the bank. In the end this entire process cost us extra money and delayed our home project over 3 months. Would highly suggest looking elsewhere. Abysmal experience.

Joe is great guy to talk to. Lowest prices in town and super professional delivery and install.read more

10 Years ago, when I needed to furnish my new house, I bought over 50% of my furniture from here…read more The gentleman that was my salesman has since left. He made furniture shopping pleasurable. After he left I looked at getting curtains and the woman that helped me was pushy and didn't listen to what I wanted. 2 years ago I popped in because I was looking for a new bedroom set for my condo. I walked the whole Floor before being greeted by a woman. She treated me like I was wasting her time and didn't have enough money to spend in the store. I saw a set I liked but knew I didn't want to deal With her so I left. Fast forward to last week... my daughter was given a $1000 gift card for Montgomery's when they closed on their first home. One day, while out and about doing other things and not really dressed up, they stopped in to look to see what Montgomery's has to offer now. The woman that greeted her and her fiancé was nothing short of rude and condescending. They left and gave me a call. I told them to go to Madison or Watertown. They went to Madison and had a much better experience. Word to Management... treat every customer with respect. Not everyone is able to afford your Sioux Falls store but they are going to be talking to friends, family and at work about how they were treated.

Great service and good quality merchandise! Emily M. Was very helpful, professional, and a joy…read morespeaking with. Her insights were instrumental in our decision making! Thank You! She is definitely an asset there and is probably the biggest reason we purchased what we did....plenty!

I spent a Saturday afternoon with these great people , doing a fundraiser for Guardians of the…read moreChildren ( that's how these folks roll !! ) . They have a Great selection of Stuff ( beds , living room furniture) and Great Prices to Boot . Staff is very Helpful and a lot of knowledge. No High Pressure here . My regret is I purchased a new living room set a year ago . After looking here I had buyers regret BAD Next time I'll do my buying right here

We came in looking for a couch or dining table. There wasn't much in the store, only one table but…read moredid find a couch that seemed nice. However, the male owner was obnoxious and rude. He kept referring to myself and my mother, who was with me, as kids. I expect to be treated with some professionalism and respect when I'm going to spend my money. I know he wouldn't have treated my dad or husband that way if they had been there. Both of us were creeped out and annoyed by him and the deals were not very good. our experiences everywhere else in town were great. Definitely avoid especially if you are a woman.