I reserved a jumping castle from JumpMaxx before reading the Yelp reviews. And by the time I checked the reviews it was 2 days before the event and too late to change. But things worked out just great. They showed up on time, got busy setting up, explained the rules and paperwork to me and even left me with a cell number to call in case there were any problems. When it was time for take down, they showed up again and got right to work. I don't think you can ask for much more than that. read more

Easy-peasy, headache-free process. I would absolutely use Jumpmaxx again. The Hello Kitty castle was in perfect condition and the kids played on it the ENTIRE time. Parents could actually enjoy the party and socialize with each other because the kids were so entertained with the bounce house. I rented the Hello Kitty 5-in-1 Bounce House for my daughter's 5th birthday and it was such a hit with the kids. The party was at a Marana park and the Jumpmaxx team was very knowledgable with which bounce houses would fit within the space beside our ramada. The gentleman conducting the set-up arrived about 30 minutes before our party and had the castle set up within 15 minutes. He arrived shortly after the party ended and packed up the bounce house almost as quickly as it was set up. read more

JumpMaxx - Hello Kitty 5-in-1 Bounce House Combo - Party Equipment Rentals Near Me - Tucson, Arizona

Nice inflatable we ordered the tropical obstacle course it was a hit and also ordered two tables and 10 chairs. One of the tables was tricky to open though the worker helped with that I used table covers because they have some wear being rentals that's expected. The price for the obstacle course was unbeatable for what it was. Setting up the date was easy though I wish they would give a courtesy call 3 days or so prior for a true confirmation because I made a call a few days before just to make sure I was set for that date for certain. The man made suggestions on which parks in my area were best since we recently moved here and yes it went smooth I had good service through them I will go through them again read more

JumpMaxx - Jump max tropical obstacle course - Party Equipment Rentals Near Me - Tucson, Arizona

I did some research on companies before I booked. I figured the bad reviews were just a few unhappy people. Unfortunately, I was very wrong to assume this company had standards for their customer service. Apparently they have, and will continue to, treat their customers unfair and unapologetically. I called and booked a water slide for my seven year old. I sent an email to confirm. the day of the party I waited. no slide. I called the company to get an ETA on their arrival. I was told that I called earlier in the week to cancel. I was stunned. I told them there must have been a mistake. They said they'd check and call back. They called back. But only to argue. They stated "his partner" distinctly remembered me calling to cancel. that I was the only one with my name that they confirmed my address and phone number upon cancellation. I explained that I understood mistakes happen. I wasn't mad. I just wanted them to get a slide to me ASAP. They told me they didn't know if they wanted to do that because I sounded mad. um... I explained I was mad. but again I understood the mistake happened and just needed them to make it right. They said they already rented out the slide I ordered but would see if they could do something. I thanked them and asked for an apology. The guy clearly did not want to apologize but grunted "sorry" and said he'd call back. He called back and simply said, "we found something. someone will be there soon". I thanked him and waited. Ironically, they had my address wrong and had to call and get the correct one (contradicting the supposed phone call I made to cancel) AND they brought the same slide I requested that they said had already been rented by someone else. The people that came we're pleasant. we tipped and thanked them. BUT really, believe the reviews. Whoever the guys are in the office just want to fight, don't care about your feelings or facts, and don't care about being polite or courteous. I'll await the unprofessional response to this review. it will likely prove my point. read more

omg! I had the BEST experience with JumpMaxx! they showed up on time, did all the work, I was a stressed out mom trying to set up a party at the park, and they made it painles, and honestly took all of my anxiety away. they were kind and professional. 10 out of 10- highly recommend. AND when our party was over (before scheduled pick up time I was able to call and they the jumping castle much sooner than anticipated) kids had a great time and I had a great experience. read more

I really don't understand the poor reviews on here. I have used JumpMaxx 3 years in a row now for my son's birthday and I don't have a single complaint. They show up when they say they are going to, and are very efficient. Not to mention their prices are lower than what I've seen from their competitors. I have been very happy with them and wouldn't use anyone else. read more

JumpMaxx - Party Equipment Rentals Near Me - Tucson, Arizona

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I called JumpMaxx to ask about a disney princess jumping castle that was listed online for $80. The guy who answered the call said he didn't have a jumping castle for that price. I told him I was looking at it online. He even went to the extreme to ask me to text him a screenshot which I did and he said "I see what you're talking about but it's listed incorrectly, it's actually $110". He acknowledged that their own website listed it for that price but would not honor the price. I was okay with paying $110 and I asked him if it was available a month away and he instantly said no. He was rude and it definitely felt like he denied me service due to being corrected on the online listings. Prices are not was are listed online! read more

If all you care about is getting a jumpy castle at your party that is in decent shape then this company might work out for you. But be warned - do NOT provide them with any feedback unless it's all praise and kisses! Even if it's constructive and intended to help this small business become even better. You will get every excuse in the book. You will be told that they are infallible and in fact you, the customer, are completely out to lunch. You will be told that they get non-stop raving reviews and can't be bothered by customers with legitimate issues with their service. I once read the DSM IV manual about personality disorders and this business is text book narcissist. No matter what you claim about their service, communication, agreements over the phone, drop-off/pick-up times, issues with the delivery driver, etc.... you will always be wrong - JumpMaxx will always be right. They are a small business - only 2 people I believe - so don't expect to be lucky and speak to or work with the friendly representative who values customer service, strives for customer satisfaction, and genuinely wants your feedback. They honestly don't care. You will only cause yourself more frustration - even providing constructive professional feedback will be met with the Heisman stiff-arm. Read through these reviews and you'll see what I'm talking about. I was hoping our customer service FAIL was a one-off case, but the trends on Yelp are pretty clear. I wish I had looked at Yelp beforehand. I figured they were the only jumpy castle rental in town. I was just being lazy. Just did a quick search and found 3 other options with 5-star reviews. I sincerely hope JumpMaxx is able to get an attitude adjustment for their small business sake. They think that one pissed-off customer isn't a big deal when there are 40 or 50 others with no complaints. But they fail to consider the power of word-of-mouth. You've been warned. Recommend you try another option - or else just keep your opinions to yourself. read more

I cancelled my card after dealing with this "company" Scam, Very unprofessional service. Both of the delivery guys showed up 2 hours late, didn't help at all with the set up of the blow up water slide we ordered. When the same delivery guys came back to the house, just trying to pick up the product, they broke a zipper buckle. This is where I really started to have a problem with this "company". The delivery guys tried to charge me $1,500 for 1 broken zipper buckle (which five people watched them break). I've never experienced anything like this. After deflating the slide, the 2 delivery guys proceeded to stand on the deflated slide and repeatedly said threatening statements as I tried to resolve the situation. Party guests watched and I spent the next hour talking to these two. Apparently one of them is the brother of the owner's brother and refused to show me the rental contract until his brother arrived. After dealing with this situation for an hour, the police came and had to resolve the situation. The whole time we couldn't get the delivery guys to leave us alone. After over an hour, the police and the owner show up. The police did a great job of de-escalating the situation and the owner; to his credit, was much easier to deal with than his brother. The whole situation ended with an agreement to settle in court. TL;DR Scam, will try to rip you off. 2 hours Late. Delivery drones are hostile. Small family company that resembles the kind of organization that will tow your car and charge you $200 for the pickup. read more

Right of the bat... full disclosure. I did not use this company personally but I know a hard working, family owned business when I see it. My friend had a birthday party for his daughter, my goddaughter, and ordered a jumping castle from JumpMaxx. I was not there for the setup but my friend said they were prompt, friendly and reasonable. I was, however, there when the owner, and his three kids showed up at 8:00 on a Saturday night, took down and hauled away the deflated jumping castle. This is a the type of local, family owned business that we should support. read more

This is my second time doing business with JumpMaxx and I am glad to say that this company again provided me with excellent service!! I have seen negative reviews about this company and I am personally confused as to where they are getting "horrible service." I reserved an inflatable slip n slide and table and chairs a few weeks from the date I needed and I even added more items a few days before my party and I didn't experience any issues! The day of the party, my rentals were dropped off early (which was even better) and the guy picked up the items on time and even gave the kids a few more minutes to play on it before taking it down! Lastly, this is the most affordable jumping castle company in town! I will continue using them with all future events!!! read more

I had been using this company for years and years with no issue until last year. We had a Halloween party at my house- they're late. I call and they said someone called an canceled/moved the date to the party.... ummmm no we didn't. So they show up incredibly late but we get it eventually up. This year I decide to give it another go. I have left them 3 messages over a weeks span and not one has been returned. So I decide one last chance and email them. I inquired about a specific one, but also that I would take others. All I get back is an email stating they don't have that specific one. No asking about renting another one. Greatly disappointed and will steer everyone away. read more

I had rented from them previously with no issues; however, I called and spoke to the rudest representative who mocked me when i tried to describe which castle I wanted to rent. I obviously don't work in the jumping castle industry, so I'm sorry i couldn't elaborate on the type i saw online. But i was so taken back by the service that i felt they must not need my business and ended the call. read more

This is by far the worst company EVER!!!! What a way to ruin a birthday party for my two boys and all our guests. I ordered the castle, called twice in that time frame, once to order chairs and the second to confirm. I left messages both times and NEVER once received a call back. The day of the party I called to make sure they were on there way or at least found the place. They stated to me that "they contacted me to say they had to cancel and that they left a message" I revived NO CALL AND NO MESSAGE. No wonder SO many people leave bad reviews! I think that should say something. Maybe this business should get a clue and make some changes that would improve there customers experience and reviews. As far as I'm concerned I will NEVER rent from them had on nor will I suggest any else to!!!!!! read more

Jumpmaxx rents jumping Castles In Tucson Arizona. They have some really cool stuff. We rent from them several times a year the water slide is our favorite it keeps the kids occupied at the party and everyone has a great time. Samantha P read more

We just rented an inflatable 3-in-1 (bounce house/water slide) from JumpMaxx this weekend for my daughter's 4th birthday party. They were prompt, helpful, friendly, and the water slide was a HUGE hit at the party. Everything was delivered and handled exactly as described, and I had zero issues with communication or getting a reservation. I would absolutely use them again as well as recommend them. I don't normally go out of my way to write reviews but our experience was that good. read more

I rented equipment from Jumpmaxx for an event for hundreds of children. They argued with us regarding where we wanted to place some of the equipment. Even though they did nothing to educate themselves on where we were hosting the event. When they came to pick up their rentals the woman was very rude. Then we were informed we shorted them money because we paid them in cash, so we paid them more money than what they originally quoted us. I would not use this company again or recommend it to any of my family or friends. read more

If you want a company that doesn't mind being hours late despite having made reservations, or a company that doesn't mind verbally harassing their customers, then this is the company for you. This comedy of errors begins with them showing up almost two hours late for a two hour party (parents were showing up before they had finished setting it up even). The next issue came when my hose wasn't long enough to reach the water slide. The owner was kind enough to blame that on me, even though I had previously called to make sure I had everything in order for the water slide(like making sure it could be used on asphalt and etc) and they neglected to mention anything about needing hose, much less a hose of a certain length, so I had assumed they would be providing a hose. Luckily my neighbor was able to lend me their hose. While I was on the phone with them, in the background I could hear someone else talking on the phone to the person who was at my house delivering the water slide, complaining that *I* was holding them up from their other deliveries even though they were the ones who were hours late in delivering it in the first place!! But it gets even better. They were supposed to come at 6pm to pick it up, but they didn't show up until almost 10pm, at which point I was already asleep since I have to wake up early. Because I didn't answer when they arrived almost four hours late, they decided it was appropriate to leave messages harassing me and calling me a coward among other things. On top of everything, they had the audacity to ask for a tip. Needless to say I will NEVER use this company again, and I will be warning everyone I know to stay far far away, unless they are planning a party for someone they hate. Also, it's a shame the other negatives reviews are being filtered by yelp, because after my experience, I know those are a more accurate representation of the company than the 5 star review from a guy who didn't even work directly with the company. read more

I should have read some reviews on this place prior to booking a rental through them. They were awful to work with. Terrible, terrible business. I had a similar experience to another person who wrote a review. I booked an inflatable with them. They were hesitant about my location because it was in a private park rather than my residence but they still booked a reservation with me. Invites were sent out for the event. Plans were made. Then suddenly, I check my phone the night before the event and I receive an abrasive voicemail from them canceling my reservation. They made false claims that my reservation was conditioned based on me getting them some park info which was never the case. They had asked for info about the park but never set a time by which I needed to get it to them and never said anything about needing it or my reservation would be canceled. The way they handled it was absolutely distasteful. First, if they felt uncomfortable about the location they never should have booked the reservation in the first place. Second, they never set any terms to the reservation conditional based on the reason they canceled. Third, they should have called and spoken with me about whatever info they apparently were still needing rather than leaving a voicemail that it was flat out canceled. I called back immediately and the guy was incredibly rude, made lots of false claims about the original booking and hung up on me. I highly recommend using a different company. I have rented several inflatables over the years with other companies in the Phoenix region and have never had an experience quite like this one. Don't use this company, not worth potential last minute issues. read more

Very awful company, threatened the owner of the house and continued to harass guests and overcharge for mistakes made by the delivery guys.

i have a feeling people only write reviews about party supply places if they have a bad experience,,,so,let me change that up. jumpmaxx is a great company,,they called ahead to ask if they could come early as they had a lot of set ups,,,and called back to to tell me when they would be back,,,their prices are great,,,and service was outstanding and friendly,,,the jumping castle was clean and new,,,,,all in all,,,"top notch",!!!!!! read more

I've never used this company because we've called three times to obtain more information and rent from them yet they do not return phone calls. That speaks volumes.... I found another company... Jumpmax doesn't appear to be reliable. read more

Like everyone else, should have read reviews before making a reservation with this company. The driver called my husband to say he was going to be early which we thought was awesome until the driver showed up and was absolutely rude and a disgusting individual!! He packed up the jumping castle an hour and a half before my 4 year olds party was going to start because he was told to stop being rude!! When we called the office we were told that they are contracted drivers and jumpmaxx has no control over what they do. call all about parties! They delivered a jumping castle with 1 hour notice!!! read more

I read many negative reviews here and on Google+ AFTER I ordered a jumping castle for a birthday party. I won't lie, I was very concerned and so emailed and called the company many times. I finally got through to someone who confirmed my order and the castle was delivered on time, it was clean, and it was picked up in time. The driver "Steve" was very nice and professional and the Jumpmaxx castle was the hit of my kid's party. I will use the company again and would recommend them! read more

I had reserved a jumping castle a month prior to the date of my children's birthday party. I told JumpMaxx I lived in Red Rock, AZ and they said they would need to charge a $30 delivery fee along with the fee for the castle which I thought was fair. Two days before the party they called to inform me that the particular castle I ordered had ripped at a party and there was no way to fix it in time for my party. I asked if they would consider giving me an upgrade, but they had none available for me. What they did was provide a list of the castles they had left to choose from and said they would waive the $30 delivery fee for the inconvenience. I wasn't happy with the selections that were left, but was glad they were going to waive the delivery fee. When they came to deliver the castle to the park, they called me on my cell phone and said they were trying to find someone from the party to guide them where to put. Just when I was going to answer the question and guide them where exactly to go, they said, "Never mind, I found someone" and hung up on me. Next thing I know, I received a call from a family member that the guys from JumpMaxx decided to leave. When I called them to find out why they left, they said that the person they found from the party didn't know where the castle was supposed to go. I asked why they didn't call me back so I could direct them and they said that they tried calling me back, but couldn't get a hold of me. I NEVER received any phone calls when they were claiming to call me. I could not believe they were lying. I honestly believe that the reason why they lied, was because they were trying to get out of driving all the way back to Red Rock to pick up the castle, especially when the delivery fee had been waived. I was so stunned at the level of professionalism by this company. I will never use them again in the future. I had close to 50 people attend my party and I made it known what this company had done. All my guests are also going to spread the word to never use JumpMaxx. read more

I am a repeat customer and so far my experiences have been satisfactory. This last experince was terrible! This company failed to show up for our scheduled event this last Saturday. I called three times. The first time I left a message. The second time no one answered so I hung up. The third time (about 30 min after the first call) an employee answered the phone. He took the call and told me he would call me back immediately. After another 25 minutes the "driver" called me and said there was a mix up because of the rain that morning and they had lost the paper work. He said he would drive it out right now and deliver it for free. I declined because it was too late by that time and so he said to just call into the office and they would "take care of me" on Monday. So today I called the office....I must have been speaking to the person the AMN (Oct 6th) is speaking about in their review below. After i told him my story his response was, "I don't handle that............(silence)....." I waited and said, "...OK....?" His response was, "OK?........(silence)" Then I kind of laughed and said I didn't feel like I was getting very good customer service. He said, "Why, because I said I can't help you?" LOL! DUH! In the end I just asked to have an owner or manager call me back and I would deal with them. It was bad enough that they just "forgot" me, but then to have this guy answer the phone the way he did really pushed my buttons. Don't they want my business? They need a big lesson in customer service. I am waiting to hear back from the owners/manager. If they call me back and how they handle it moving forward will determine if I ever do business with them again. read more