Purchased a groupon and I should read the reviews from people who bought one and how they were treated, I thought they were exaggerating. NO because it all happened to me, a rushed job and I felt like I was some low life with a coupon. He is an idea, don't offer the groupons if that is how you feel.
I arrived and was greeted by the stylist Kerstyn and right away I could sense an attitude, not sure if we were off meds that day or just having a bad day in general. Not sure how people on the reviews can say she was so sweet, maybe I don't get St Charles personalities.
I wore a mask as I don't feel 100% with someone that close to my face, she said masks are optional and we wont judge you if you wear one, gee thanks.
I told her I was vaccinated, but was still uncomfortable, not sure if me being vaccinated was an issue as St Charles people are in denial about the virus or maybe a political issue, there never was a mask mandate in the county.
I told Kerstyn what I would like done, she right away talked full highlights, but was complaining that I would have to reschedule, as there wasn't enough time, but we will see what we can do in the time allowed. Shouldn't the person that made the appointment knew how much time to allow?
She kept getting disgusted because I was adjusting my mask so I could breathe and she said I am going to have to sit still, ok, I can see during the cut, but the color application, I felt like a scolded 2 year old.
About 30 minutes into my lack of speaking visit, her next customer came in and that is when the rush job started, you can tell as the applicator brush was being applied pretty hard.
She was even rude to her next customer (obviously never been before) the person wanted a certain color and she said she was going to do something else. Shouldn't you get what you ask for?
After what seemed like sitting in the chair processing forever, it was my time to get washed, I sat there a few minutes why she played with her phone.
The groupon was to include a conditioning treatment, don't think I got it, I don't think the back of my head even got washed.
Then time for my cut. I mentioned some problem areas, totally ignored me and literally cut enough hair to fill a cap from a soda bottle.
The style was rushed, as her next customer was sitting at the shampoo bowl, plus the blow dryer was really hot. I didn't want to say anything as I am sure it would have gone hotter.
When I left the salon, my hair style looked no different than when I walked in (keep in mind I am not a "STYLIST"), the color slightly different, nothing I couldn't have done myself and saved a lot of money that I felt I threw away.
Of course, there were additional services added that cost more than the original groupon, I was asked if I wanted to know the prices first, was I not dressed nice enough that I didn't look like I could afford it?
I don't know who this salon thinks they are, you are located in O'Fallon, Missouri, NOT Frontenac or Clayton.
Even if Kerstyn did I good job I would not have gone back due to her attitude and lack of conversation, possibly a generation issue. I had a better conversation with another customer, whom she was even rude to.
I was so tempted to walk out, but had money invested from groupon.
I wish I had the $225 back as it was not worth more than about $50, with tip. read more