I've worked with so many different couriers in the last two years that telling which ones are good versus which ones are not very reliable has become relatively easy. I've only worked with JRS Express once but I am extremely happy with the experience, enough to give them five stars. I had my ecobags made in Rizal, which is already consider outside Metro Manila. My supplier's courier of choice was JRS Express. Although it was a bit more expensive than my usual carriers, I gave in and paid extra for the shipping cost. The bags were completed on a Thursday and I was expecting it on a Friday to use for an event that Saturday. Apparently, there is an additional cost for next-day delivery but both my supplier and myself were not aware of this. I left a message to JRS Express via their Facebook account asking about the status of the deliver on a Friday night (that was around 8pm). I got a response right away informing me about the next-day delivery issue. I was a bit disappointed but I was pretty happy with the customer service experience. But that wasn't the end of it. They actually called me to ask me where I was and what time I needed the item. I was absolutely floored with their commitment to deliver on time at this point. I told them the event was at 8am but I needed to ingress by 7am. I was crossing my fingers that I'd get the items before then. Lo and behold, someone came knocking at 11pm. It was JRS Express with my package! They said that their trucks were making rounds and was able to pick up the package at the warehouse at 10pm and they tried to deliver it to me that night in the off chance that I would still be awake. And they even apologized for dropping by so late. I have never had a better customer service experience with any other courier. They really went the extra mile and I super appreciate it. read more