I suffered a shoulder injury and had been in miserable pain for months, despite physical therapy,…read moreacupuncture and other treatments. I saw Dr. Boykin who immediately diagnosed exactly what was wrong and came up with a treatment plan that has helped me tremendously. His knowledge, expertise, professionalism, and kindness was top notch and a refreshing experience in our broken healthcare system. I highly recommend Dr. Boykin!

Dr. Boykin has made a tremendous difference for our youthful 75 year old mother and our family. My…read moreMom's arthritis and cysts within her left shoulder joint caused her to be in need of a challenging and complex total shoulder replacement. Dr. Boykin treated my Mom with extreme care, focus, professionalism, thought, diligence and excellent skill from her first appointment, to the surgery and through each of her post op visits. He is attentive, thorough, sincere, supportive and detail oriented. He is a great listener, observant and was cautious with every aspect of my Mom's health and well being. He was kind, helpful and engaged with our family and motivated to utilize all of the latest technology at his fingertips give my Mom the greatest outcome he could. He even came in to check on my Mom post surgery during her hospital stay on his day off, which meant the world to us and spoke volumes of his character and commitment as a physician. He and his PA, Chris, were positive and encouraging for my mother during the post operative process and really built a relationship with her, giving each of her concerns thoughtful care and staying committed to her at each step. Dr. Boykin and his practice were attentive and lightening fast in their responses to us, supporting us through the recovery process. Thanks to Dr. Boykin, my Mom is doing great and her progress x-rays show the perfect job he did. I believe that physicians that are as caring, skilled and devoted as Dr. Boykin are rare and special. I can't begin to measure our gratitude to him and his team. I think so highly of him and recommend him in every way possible.

This clinic is committing contract fraud per BCBS. they have overcharged me co-pays and it is not…read moreuntil you look at your EOB do you realize it. They tried again today (after billing and having to remit a refund) and I told them that my co-pay was less and they said oh you are correct. They were also charging a swipe fee. My insurance company called me out of the blue for case management and told me it is contract fraud. I have to tell them no swipe fees. I paid them the co-pay in change because of the swipe fee before learning it is fraud. Since I did that, 1st visit they let me wait 2.5 hours and left me wait this past visit. They are refusing to offer real solutions to my pain and I had to request the results of my latest test 4 times before getting them. I only went back to get test results as BCBS stated that I need a new provider. They are completely dishonest and will overcharge you any chance they get. Buyer beware!

I received great service being here before but this time, it was truly the pits…read more .I had an 8:15am appt for a follow up, with my orthopedic practitioner..checked in, was in the patient room at 8:20.. At 9am, I opened the door to leave, since no one showed up, and sitting down the hall was the practitioner, at a computer, she looked at me and I quote " we're you waiting for me ". I just said I was, for the last 40 minutes, but I am leaving now.... she just said " OK ". This kind of service is nothing like service we got in MY generation.

Dr. Rothy from Elizabethton did a hip replacement in 2025. He takes the time to explain what should…read morebe done and why. He is very nice and caring. He doesn't rush through his appointments. A couple of weeks after my surgery I hit my foot on the threshold of my shower causing extreme pain in the surgical area. I called the following morning and the staff had me go right in to see him. They took an x-ray which thankfully showed everything was alright. I highly recommend Dr. Rothy.

Went to urgent clinic for back/neck pain. I was treated quickly by PA…read more The x-ray tech was really nice.

All of the personnel are fantastic! Love Dr. Doug!! Very caring people! I highly recommend them.read more

They are AWESOME!!!! Drew Day and the staff treated me with dignity, respect and excellent care!…read more They are my go to.

I recently had an appointment at Watauga Orthopedics with Dr. Richard W. Duncan on December 10,…read more2024, to discuss some issues I've been having with my shoulder and neck. Unfortunately, my experience wasn't as positive as I had hoped. During my appointment, I explained my symptoms to Dr. Duncan and he had me do a couple of exercises to assess my strength. However, I struggled with one of the exercises, and instead of offering support or understanding, Dr. Duncan's comment, "come on now, you can do this," felt dismissive. His comment was very unprofessional, and I am thinking "are you kidding me?" Additionally, Dr. Duncan recommended a procedure, but after how he handled my struggle with the exercise, I definitely didn't feel comfortable with him performing any medical procedure on me. I left the appointment feeling uncertain about the next steps. He didn't clearly explain why the procedure needed to be done twice or why it was required by the insurance company, which left me feeling confused and without a full understanding of my options. Even the X-ray he provided had unclear medical notes that I couldn't make sense of, and he didn't offer any explanation to help clarify them. Overall, I felt that Dr. Duncan lacked empathy and a proper bedside manner, which made the experience uncomfortable. I would have appreciated more detailed communication and professionalism. It's important for healthcare providers to listen to patients and clearly explain medical processes. I hope that future visits to Watauga Orthopedics are handled with more transparency and compassion. BTW I haven't received a survey asking about my experience, but I have received several emails regarding my co-pay. And of course, I'll pay my co-pay because who wants or needs $50 going to collections. Sarah W.

Hypocritical, judgemental doctor who amputated a finger gave me a 3 day supply of pain medication,…read more then refused to refill them again. Left me to suffer, even after I told him I was in the worst pain I'd ever experienced. If you have an injury that's causing significant pain, don't go to Dr. Fogleman.

If Cappiello is gone, that would help. He was abusive and wholly ineffective. I had been injured at…read morework. I had to find another doctor who quickly helped me and enabled me to return to work.

( Emerge Ortho) Walked in around 11:20 and was told that there were seven "walk-in's" in front…read moreof me. I decided to make an appointment instead and she asked "what body part?" and I told her my hip, then she told me the first available appt was in 16 days! so I opted to wait.... And I waited...and waited. I watched an older gentleman walked in 45 mins or an hour after me and heard him being told that there were 15 people in front of him, yet he was called 20 minutes before me!!! Then I watched more and more people get called that came long after me...and I kept approaching the desk and they would say "you're next, they're preparing your room" and then they'd call another person that came in an hour after me, and then another and another. First I was told there was only two doctors, then that there were surgeons and they had to see certain (walk in?) clients and then they said there were 12 doctors?! After being in there for 2 hours freezing to death in their ice cold waiting room shivering uncontrollably, I truly started to lose it and they finally took me back! I don't know if I was bumped intentionally or what, but things are not run fairly there. I love Dr. Gabarino, and I would give him five stars, but their "call system" is an unfair mess and almost traumatizing! After finally getting out of there 2 1/2 hours later, a lady exiting at the same time as me, had exactly the same experience as me. She was also a walk-in and saw people get called that had arrived as a walk-in looooong after she had been there and seemed be getting bumped, while she was frozen to bone in their waiting room wondering why she had not been called. I used to love this Clinic, but this was truly a miserable experience. No, don't ever go as a walk in. Make an appt or don't go at all.

Deliberately injury to my patella tendons . Beware, have confirmed manipulation of digital blunt…read moreand sustained force to anterior patella as,well as tendons in calf to cause injury.

Dr Landon Hall performed a total knee replacement March 2025 which has totally ruined my life. Dr…read more Hall ignored the reports from physical therapy stating I was not progressing as I should; stating they were "hitting a hard stop." By ignoring the reports from PT the opportunity for a manipulation was lost. Went and saw surgeon at Wake Forest today to learn there is no hope of improvement. Prior to surgery I was on 1 medication since surgery l am on muscle relaxers and pain meds for constant pain and spasms, 2 antidepressants, medication for sleep and medication for an ulcer due to all the NSAIDS and other meds. Worst decision of my life. Crippled at 54!

I had suffered for many years with bad pain in my hips and legs. Everyone, including other doctors,…read moreassumed it was my hips. But, yet I kept being told that my hips weren't bad enough for surgery. I switched to S.E. Sports Medicine and was immediately diagnosed with Trendelenburg Gait, meaning my glueteus medius and gluteus minimus tendons were ripped and torn from the bone. After an MRI which clearly verified my condition, Dr. Matthew Wham said that he could repair this. Because of my age, he couldn't be sure of the damage and atrophy until he got into the surgery, but he was hopeful. The surgery went VERY well! The 8 inch incision with 20 or more staples hardly hurt at all, and I am a real pain wuss. In 3 days I was up and using a walker, and I am in a brace from my hip to my knee for 2months, but I can tell that my previous constant pain down my right hip and leg is gone. Dr. Wham is amazing, and I would advise you to goggle him for his specialties and se if he can change your life, too!

Dr. Scott MacDonald is a great surgeon. I was very cripple and could barely walk and he rebuilt my…read moreback. My life is much improved.

The doctors and medical staff at the facility are great. I have been treated at this location and…read morewas taken care of well by the medical staff. If there was a way just to review the admin staff, I'd give them negative stars. God, Family, Country. Apparently not at Watagua Orthopedics though. Their motto is work first. I know someone that works at Watagua Orthopedics. She loves her job and she loves the people she works with. She put in a time off request for a personal matter that will take her out of state for 2 weeks. She only has 1 week of PTO. The company handbook states that management can approve the remaining unpaid time off requested "at their discretion". They have denied the time off. Imagine. Your work says NO, you cant take time off. It doesnt matter that the request was made 6 weeks prior to the time off. She has received disciplinary action in the form of a write up for job abandonment already even though the time off hasn't yet been taken. She has been told that at the expiration of the pto available, she will be terminated. She fought hard to keep her job but the lead people that have "the discretion " have decided they would rather play hard ball. Specifically BRENT and JOJO. It doesnt matter that in 18 months of employment she has only called out one time. It doesnt matter that she's a dedicated employee that often stays late when needed. She reported that she was being required to do things outside her scope of practice at the beginning of April of this year. Releasing test results, required to do the job description of multiple positions, etc. Since reporting this, she has been retaliated against by the administration- Specifically Brent. When a complaint for harassment amd retaliation was filed, administration told her "that is your perception" and dismissed her complaint. Isn't that the whole point of a harrassment claim- your perception? Respectfully, this is not how you treat your employees. No wonder they go thru staffing like toilet paper. Because they treat them like poop they scrape off their shoe.