I would love to give 4 stars for the doc himself....but when it comes time for needing refills....it's a 1 star. I have to fight every single month to have refills completed. They have a refill phone line where you talk to a machine....worthless in most cases. It says allow 3 days for your RX to be filled. 1 week later, nothing, Then I start calling and I get nothing but he's out of the office for the next few days or some such notion and that they can't help. After 2 years of this I decided that I would have my pharmacy request the refills....and a week later, they have not received a response either. What is a patient to do? One of the ones I requested I did it 2 weeks early to be on the safe side, but the other is set on autorefill with my pharmacy....meaning as soon as they see I have zero refills left, they request a refill from teh doctor. I have had to go through the office manager at his office on numerous occassions to try and figure out what is going on. 99% of the time is that he has received the request and they are just waiting.....I'm just not sure what he is waiting for. Mind you, I work for a doctor's office myself and understand that you cannot handle everyone as soon as they want things to be done....waiting is normal. However when you get into weeks...something is seriously wrong. We've in on this merry-go-round for a few years now, I think it's time for me to get off of it. Too bad he's a good doctor. read more