Excellent service, they go out of their way to help with any service I need. Service is also…read morepleasant and friendly. Thank you Straith's

I got my fiance's engagement ring here, but bought the center stone somewhere else. They have…read moretimeless yet current designs, better than many stores even in Chicago. However, they had the wedding band for 3 months without sizing it. Once it was sized, it was still a little too big and warped. So maybe shop here, but look elsewhere for service.

I've been using JC Jewelry & Repair for my expensive watches since they were located in St Clair…read moreSquare Mall many years ago. They are the only ones I trust with them.

The staff is friendly and there is no pressure to purchase. They are happy to answer any questions…read moreyou might have.

They adjusted my watch size, removing a link and also replaced the battery at no charge. They…read morewanted to be helpful and build a relationship so provided these services for free, no pressure to buy any of the beautiful jewelry there. We'll be back when we're ready to buy.

I cannot say enough about how amazing these people are. I brought an engagement ring that my late…read morefather proposed to my mother with. I had them essentially redesign and add to the entire ring to give my partner what she wanted. I am proposing to her next weekend. The ring is beyond perfect. It's better than I had expected or even explained when we did my consultation. Thank you SO much to everyone at Vincents. You all have secured a life long customer within me and my family. Thank you so much.

I needed two necklace charms to be put on one chain. They gave expert advice and it took less than…read more20 minutes! My wife loved the necklace for Mother's Day. Still looks good. I forget how much but it was very reasonable. Nice bag to go with it. No wait at lunch time.

Brought a couple of watches that had band issues. Metal band was loose due to bent connector while…read morethe other had a torn rubber band. Quick repair and reasonable price. I dropped it off, grabbed grocery next door then collected after. Shop is somewhat in an obscure spot that you'll not notice it unless you are walking from Duerbergs over to Chipotle. Once seen you'll always remember. Great service.

TJ has become a "family staple" in our life in Southern Illinois…read more The quality of his service is a bespoke experience that can serve the entire range from a straightforward in-stock guide to the perfect gift to custom designs completed by an excellent in house staff. TJ has made two separate family milestones special occasions and looks for the chance to go the extra mile for customer service. A recent Christmas holiday was made perfect by not only his help fulfilling a custom design request, but also arranging overnight shipping to our destination to make Christmas morning perfect. With one visit you'll understand why people travel to Southern Illinois specifically to use TJ's Fine Jewelry.

The ONLY place to get Great jewelry at a great price, and be treated like family!…read more If you are only shopping, or asking for advice, it doesn't get any better than TJ's!

Amazing staff, amazing service & premium diamonds. You won't be sorry. Definitely shop local here!read more

Some of the best customer service you will find. Travis and his staff are always friendly and…read morecourteous. They are very knowledgeable and have a great selection of jewelry. I have bought every piece of jewelry for myself or my wife from Piper Diamond. It is great to have a local business owner that truly knows quality and stands behind his work. If you are looking for jewelry for any occasion Piper Diamond is the place to go for an outstanding experience and you can support a local business instead of a big box store.

I had a very disappointing experience with this jewelry store…read more I went in to purchase a 2.75mm gold rope necklace. I asked to see the pricing, and while I found the item in the catalog, I was told the catalog prices were outdated. The salesperson later returned with a quote of more than $6,000. The price immediately seemed much higher than the current market, but I paid a $3,500 deposit to place the order. After leaving the store, I called another reputable jeweler and was quoted a significantly lower price for the same type of necklace. I immediately contacted this store to cancel the order and explained that the price was substantially above market value. What bothered me most was their response. Instead of addressing why their price was so much higher, I received multiple text messages suggesting that if the necklace was "out of my budget," I should let them know because the owner might be able to offer a discount. That response was both insulting and dismissive. Budget was never the issue--I had already demonstrated that by putting down a $3,500 deposit. My concern was the apparent overpricing of the necklace compared to other reputable jewelers. Rather than acknowledging my concern or explaining the pricing difference, they chose to imply I simply couldn't afford it. I also want to note another aspect of my experience. I am a Black woman. After my interaction, my white husband contacted the store to discuss the same issue. Based on our experience, he was treated very differently. His concerns were received in a more respectful and accommodating manner than mine were. While I can't speak to the store's intent, the contrast in how we were treated was significant and left me questioning whether I was afforded the same level of respect and customer service. As a customer, I expect transparency, professionalism, and respect. If there is a legitimate reason for a higher price, explain it. Don't assume a customer can't afford a purchase when they've already committed thousands of dollars toward it, and ensure every customer receives the same level of courtesy and professionalism. I encourage anyone shopping here to compare prices with other jewelers before making a purchase. Doing so saved me thousands of dollars.

I used Olde World to redesign the setting of my engagement ring. After wearing it for almost 25…read moreyears, I wanted to change the 1ct oval diamond from a traditional platinum four-prong cathedral setting to a modern bezel. They did an amazing job! I wasn't sure how it was going to come together. They had me come back to see the platinum bezel piece and I approved the work and I had an idea of the cost. When I went to pick it up, I was so wowed that I cussed...a few times haha sorry guys! The bezel fit the diamond and head of the ring perfectly. The designer made curved cutouts on the sides so the light shines through. The diamond is secure and sits lower, exactly what I wanted. Thank you so much!