I've never had any major issues with trash pick up, and any interaction I've had with the men who do the pick up has been positive. Even through COVID, these men have been on time and helpful. I had the service for eight years, and then a wheel came loose on my can in early September. I called the day after Labor Day and was told it'd be replaced within two days. Nothing. I e-mailed a follow-up and was told it'd be done by September 22. Nothing. I contacted via e-mail, the website, and phone multiple times, and finally got an e-mail response saying it'd be completed by October 18. Nothing. The men came to collect on October 19 and left the can -- now without one wheel -- on the side. I called to cancel, thinking that, at the very least, I'd get an apology for failing to follow up three times. Nothing. The woman was nice enough and refunded my most recent payment. She said they'd be around to collect the can soon -- which is really funny given that if they'd just do that, I'd stay with the service! -- but I don't expect that to happen at all. I imagine I'll end up having to get rid of it myself in the future. read more

Stopped service because they couldn't pick up on time, always had a broken truck, so they hand emptied bin. Which left lots of trash at bottom each week. Have tried for months to get them to pick up their old trash bin from my driveway. Multiple calls. It is still here. Do not recommend this company. read more

Great company until dad retired. Now it's just sucks . They missed whole weeks of pick up . I feel bad because I used the company for over 15 yrs . read more

Worst service ever! They don't always pick up on their scheduled days and I had been asking for a new trash can since we moved into our home because the lid was broken. That was in June of 2023, here we are in December 2023 and I never received. I sent them emails, called them and never got answers or responses! It took me 2 days to cancel my service, in which at that time I was finally able to get ahold of someone. read more

I been using Johnson's good many years and they didn't get my trash when they propose to. and don't reply to your emails and when call you get a fast busy signal i'm about ready cancel Johnson's and go with someone else. that will have better customer service that will return emails and answer the phone read more

Sadly we will be switching our service from Johnson Sanitation due to poor customer service. Our service has been inconsistent for the last year. It is sad because we have used them for over 25 years. The company has gone down hill rapidly. read more

So we are renters and Johnson sanitation just comes at their own discretion I suppose. It's been almost 2 weeks since our trash has been picked up and no one answers when trying to contact. So disappointed!! I'm letting my landlord know so hopefully we can find a reliable trash pick up. read more

This is the worst company ever, the only reason we used them is because our city used there service. Every other month we have to call amd report that our trash was not pick up. All they will tell you they gonna pick it up the next day . But will never show up . First it was a month before they did. A month later it the same situation. Two week In an no one has come yet even though we been calling. All week. Same answer, we will get it tomorrow. I just want to know which tomorrow. Worst ever. read more

I don't use them for my trash pick up, but my neighbor does. In June they backed their truck into my mailbox damaging it beyond repair. After several calls I finally spoke with Rodney who said he would take care of getting it replaced. After 4 1/2 months I still don't have it taken care of. read more

Their service is spotty and you never know if they're going to show up or not to pick up the trash.

They never come on the same day and they tried to come pick up my trash can yesterday saying I haven't paid my bill. I have been calling for weeks trying to even get a bill to pay them and no one will call back. It's not my job to send myself a bill. I paid them yesterday and then another guy came today to pick up my can saying I hadn't paid the bill. I showed him the check I just wrote and he was very nice and let me keep the can. He called the manager while in front of me and he said they have problems with their phones, again not my problem. Terrible customer service. Needless to say I will be calling and switching services tomorrow. read more

This is the worst service I have every used. I have only had then for 6 weeks and the 2nd week they didn't pick up and now it has been another 3 weeks with no trash pick up. If I could give then negitave stars I would. read more

If I could I would give no stars. Barely picks up trash and never answers the phone. They took my person trash bin and never gave it back even after calling about it!!!!! This company is GARBAGE!!!! read more

worst company ever!! you can't get in touch with anyone. i went with waste industries. they answer the phone when you call and act quickly to get a container to you and very dependable. only a couple dollars more but so worth it! read more

I have been a customer for just over 3yrs now. Service has been decent, and the price beats their competitors. You do get what you pay for. Don't expect them to EVER answer the phone when you call and don't have high hopes of getting a call back. I've had to call them 3-5 times(for them missing their pickup day) since I've been with them and left a message every time. Never received a call back, BUT, somebody always came by the next day or so to pick up the trash. If customer service is high on your list of priorities or you are an impatient person, look elsewhere. If you want to support a small, local business and have a little patience, then this is your company. read more

For the last five weeks Johnson sanitation has skipped trash day as a whole coming as many as 3 days late to get the garbage. By that point I have twice given up and therefore had no trash service. If you call up there you are pretty much guaranteed to get an answering machine (which, they have no intention of calling you back if you leave a message) or you get a barely intelligible person who mumbles and doesn't answer your questions but assures you they will make a "note of it". You will not get an apology, and they have no idea why things changed other than they "were really busy"... The way they treat you on the phone is kinda "trashy" (pun intended). When we first signed up with them it was great! Fair prices, paying online, and on time pickup were the reasons we stuck with them after the first two times. Now I am going to have them pick up the can and I'm going to call waste management because I know they are on time!! Update: I called 10 times over 4 days and left 3 messages. No call was returned. I finally got a hold of someone today and told them to cancel my service. She was rude and just said "why?" So, I told her you're always late, you don't answer the phones or call people back, and you charge more for your services and provide less. She said "fine, I'll send someone to get your can" and hung up. No thank you for your time with us, no apology, no trying to rectify the situation, she didn't even say goodbye when she hung up. So glad to get away from that company!!! If you need service try upstate waste management, they are super polite, always answer or call back (even when I didn't leave a message), and they cost less and include recycling services. Update 2: After I cancelled the service, someone finally called me back only to be crazy rude upon realizing I had cancelled. It has been one week since then and the can is still out by the curb waiting to be picked up. In that time I have switched companies and already had a new can delivered. I called back to see when they would come get this can and...you guessed it...voicemail again. I'm half tempted to take the darn thing up there myself or just set it on fire. Im sure even though they can't be bothered to answer the phone, pick up the trash on time, or pick up the can that they could be bothered to charge me! Let my headaches with this company be your warning!! Stay far away from Johnson Sanitation!! read more

I can totally appreciate the difficulty of keeping help and there is no one that has more heart for helping in this sanitation field than Rodney. Even when he struggles with help he manages to continue service and drives many routes himself. The people he does hire always seem to be hard workers and friendly. Even if he skips a day here and there due to weather, holidays and employee issues, he manages to get back on track. As a small business owner I commend him for all that he does. read more

This makes the second time since moving to my new address that Johnson Sanitation has failed to pick up my trash. Now I have an abundance of trash and no assurance that they will pick it up this week...especially since I don't have another container to buy the overflow in! Ready to switch companies! read more

Very difficult to get in touch with anyone Somedays they forget to pick up recycling thrash. Butehorn is very poorly rub

Absolutely HORRIBLE service. Have been using several years with lousy service on several occasions and always had to make constant calls to get a response. This month is the last straw. It has been three weeks since a pickup and no response at all. The account is prepaid and I feel sure I will not get a refund or a pickup. Stay away from them! read more

This company is totally unreliable. They rarely come on the scheduled day. This week they never came and if you try calling you only can leave a message that is never returned. Very frustrating. read more

Terrible customer service try to talk to somebody to replace my garbage can for months !!!! nobody answer the phone I will change this company !!! read more

I would give ZERO stars if I could. TERRIBLE...RIDICULOUSLY TERRIBLE SERVICE. We had several weeks in a row that they just didn't pick up, didn't call, wouldn't answer the phone when we tried to find out why... We told them to come get their can, but suddenly it's better and we've gone a few weeks with no glitches. Well, Friday was trash day and it's now Monday evening. Out trash can has been at the bottom of the driveway for 4 days! We've left another message to come get it. WE ARE DONE!! They will not get another cent from me! Oh, and by the way, we haven't gotten a bill in forever, so we may owe them some money, but I can't pay it if I don't have it! read more