We have been working with Johnson Heating & Cooling for approx. 9 years - since before the company sold. My husband passed away last year and I had to have routine maintenance on our geothermal system. They were very helpful, did a great job, and I am calling them now to install a new pump for air conditioning. As with any service company, they usually put you on a route that happens to be going to your area that day. Sometimes, the jobs before yours takes more time, but they have always gotten to me. read more

WOW. For a company to assist consumers with HEATING ISSUES mid-February, some COMMUNICATION would sure be appreciated. A return phone call at least, something to show a smidge of professionalism... You know what? Your reaction, or lack of, defines who you are. Thank you for making my choice easier, Good luck to you. read more

I could not agree more with the other two reviewers. I tried to order some parts for my wood stove. I was told the parts would be in early in the following week. When I did not hear from them I called and was told they would check into the order for me and call me back with a status on the order. They never bothered to call. 4 more calls over the next two weeks with the same result - they would promise to call and then never followed through. They only called after I finally called and cancelled my order - I found the parts through a very helpful and polite customer service rep. at an online company based in Montana. Having worked in customer service my word was my bond - if I said I would call a client or customer back, I did. This is a little lesson that Johnson Heating and Cooling needs to learn. Also, in this day and age where alternative sources are as close as one's computer, they need to realize they are not the only "game in town" anymore. I will be sure to pass the competitor's name on to my chimney sweep when he comes out next for maintenance on my wood stove. Kris E read more

If I could give this company no stars I would. They do not communicant or follow up with their customers. I had them do a routine yearly checkup on my furnace. They found a problem but rather than following up with me, they completely turned my system off without telling me. I am now without heat for three days since I found out on the weekend. They had a week to fix it. Horrid service !!!!! read more