I used Movers Direct for a 1 bed flat move at the end of January. My experience with them leading…read moreup to the day of the move was fantastic; great communication (even outside their normal business hours) with questions answered promptly. I had quotes from multiple companies but ultimately decided to pay the premium for Movers Direct as their reputation and service seemed excellent. Unfortunately, things started going downhill on moving day. The guys who carried out the move arrived nice and early and appeared to handle the job with efficiency and care. After they finished unloading and assembling furniture at the new house, they were suspiciously quick to leave, giving me no realistic amount of time to say something in case of a problem. They had not long been gone when I noticed a fresh gouge and scratch on the top surface of my desk. I wasted no time in contacting them about the damage and although I was unable to get through to them over the phone, I had a response via text later that evening. In subsequent emails, they asked for three things: a photo of the damage, the invoice for the desk, and a quote for repair, all of which I promptly supplied. Since it's an IKEA desk with a veneer top and the damage goes straight through the veneer, it's not possible to repair as such, so I instead quoted for a replacement top sold separately by IKEA. It has been three weeks and I've heard nothing back from them since. I think it's worth pointing out that I don't believe I could possibly have been a nicer customer to them. In spite of paying for full service, I went out of my way to prepare for the move and make it easier for them: - I packed odds and ends in my car the night before - I separated most of my belongings from the kitchen onto the worktop (leaving only two cupboards to empty) - I supplied original packaging for most of my electronics - I helped with packing by boxing up some of my speakers Prior to accepting the quote, I even contacted the office out of concern for the drivers as another quote I received from elsewhere estimated a two day move as opposed to one, and I didn't want the drivers to be getting home too late - something most people probably wouldn't care about, but I'm in the habit of "considering the human" and this was no exception. Despite all of that and reaching out to them via email, 4 phone calls, SMS, and even a message on their Facebook page, remaining polite and patient the entire time, they have chosen to completely ignore me. This has caused me a lot of undue stress and completely undone the satisfaction I had with their service. It's still ongoing and I'm hoping leaving this review in a few places will prompt them to follow up. To anyone who sees these reviews and is contemplating choosing Movers Direct, my advice is to look elsewhere. I wish I had instead gone with a member of the British Association of Removers (BAR) or The National Guild of Removers and Storers (NGRS), as they're supposed to at least be held to certain standards where consumer protection is more of a priority. If you decide to use Movers Direct anyway, my advice is to take photos or videos of your furniture the day before the move and check it over once the move is done but before the drivers leave. They make no effort to take note of your belongings or the condition they're in before/after removal (not even for insurance purposes, despite the price supposedly including coverage for up to £10k in value) so it's in your best interest to do so yourself. Whatever you choose, I hope you don't end up with an experience like mine.

we trusted this company to move store and return all of our possession's. I'm return they damaged…read moreover £7000 worth of our furniture. and in the process of trying to get there van up our Freshly done driveway they scuffed there tailgate into the drive and gouged out approximately 1 foot of resin and drive. all of our sofas were scuffed and had rips in. A white unit had been dragged along and scuffed all sides. My metal toolbox was dented in and scratched heavily. that's not the worst bit. They are blaming us for all damages and personally blaming me the son for the driveway as I should have pointed out the steepness of the drive. I can't believe the audacity of this company as they said the damage could be fixed for £20 from a local hardware store. But when we had a company quote it was non repairable as it would be near impossible to match the colour and stones. Leaving us a further £9600 out of pocket to get driveway fixed. If you wish to still us this company don't say you didn't have fair warning. I would not trust this company with anything. Reviews will be put on everything site possible.

She moves is exceptional and I will use them in future and recommend them without hesitation…read more I Needed an item which was out of stock in London and the only Store that had it was Wales . No delivery possible or option to pay online as old sale stock I asked She moves would they go in store , collect it and get it to me They took the initiative and said . Most courier companies I know would say no as too much bother for them to go into the shop , pay , and collect I was sent a more than reasonable quote and communication was friendly , understanding and quick . I then get an incredible message back saying they had found the item on eBay !! saving me money and not needing her service any more How incredible An honest and ethical company So genuine moving next year so will be calling She moves again. No problem trusting such a company Found out they also are all female , wonderful as a single female during some moves I have felt uncomfortable with some men and van services employed She moves is a gem of a person and business I sense a real passion there and great initiative Such a great help to me today and more than appreciated She moves will move you , courier for you , paint for you , clear your house .... the list goes on A real find Thank You Donna of She Moves You really do move and make things happen

From the owner: She Moves is a female run and operated Removal & Courier Service covering South Wales and the UK…read more We offer a range of fully insured services from single items to full house moves, Waste Removal and also offer an odd jobs service. Here at she moves we offer a female alternative to the traditional man and van service. We are a strong team and are more than capable of taking on the kind of moves you would normally associate with men doing. Our aim is to not prove that we are better than men or be sexist, but to be recognized as a strong and reliable service and to give that little bit of reassurance for anyone who may prefer to have females around. Insurance we are covered by- Goods for Hire or Reward, Goods in transit up to £10,000 and Public Liability for £1,000,000. We also hold a Waste Removals licence and Donna and her team are fully DBS checked and clear

I would like to thank the guys at Mini Moves for a sucessful removal . A very good service beyond…read morethe call of duty and humour to boot! Thanks Guys.

From the owner: MiniMoves offers a range of services tailored to meet the needs of each customer. Their team of…read moreexperienced professionals can help with every aspect of the move, from planning and packing to loading and transportation. MiniMoves also offers a range of packing materials to protect your possessions during the move. They also provide expert advice on how to safely pack and transport your items. In addition to removals, MiniMoves also offers a range of storage services. They offer both short-term and long-term storage options, meaning you can store your items for as long as you need. MiniMoves also provides a range of climate-controlled storage units to ensure that your items are stored in the best conditions possible. The team at MiniMoves provides a friendly and professional service, ensuring that your move is as stress-free as possible. They offer competitive rates and can provide a no-obligation quote for any type of move. They also offer free advice and guidance on the best way to move your items, ensuring that you get the most cost-effective and efficient solution. Overall, MiniMoves is a highly experienced and reliable removals and storage company offering a comprehensive service. They provide a safe and secure service, ensuring that your items are transported in the best possible way. With a range of services and competitive rates, MiniMoves is the perfect choice for anyone looking for a reliable and affordable removals and storage solution.

Really nice company to deal with, really flexible and they're really well priced compared to the…read morebig firms. Would definitely recommend.

From the owner: Looking for an honest, reliable, and affordable removals service in Plymouth and its surrounding…read moreareas? Look no further than Moving On Removals. With full insurance coverage, you can trust that your belongings will be safely transported to your new location. Our team is committed to providing a stress-free moving experience for all our customers. Contact us today to get your move started.

Great service they moved me from Bristol - Bury St Edmunds. Professional and great packaging…read moreservices.

From the owner: Yeates Removals and Self Storage is family run firm that has been in business for more than 100…read moreyears. We run two removal and self storage sites - one in Clevedon and one in Weston-super-Mare. Indoor self storage is available at both sites along with a range of facilities for businesses. Outdoor container storage and internal container storage are also available. As a Which Trusted Trader, British Association of Removers and Self Storage Association member, quality and high industry standards are at the heart of our business.

A very flexible, friendly and efficient service. The whole team could not have been more helpful…read moreand careful. We would strongly recommend them. Thank you. Edward and Janet Gardener