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    John W McAnally, CPA

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - John W McAnally, CPA

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    3 More Services

    Payroll services

    Audit and conflict resolution support

    Tax planning

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    7 years ago

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    Sterling Trust Company

    Sterling Trust Company

    1.0
    (2 reviews)

    This company has the WORST customer service of any I have ever done business with or even heard of…read more (I have a precious metals IRA with them.) Every time I call, there are at least 13+ people ahead of me, so if I decide to hold (there's no other choice), it takes about 30 minutes. There is nothing you can do but wait. Even if you do manage to get hold of someone (by pressing '0' a million times), they won't connect you to any other person. They just keep repeating the same thing in a monotone: "You have to talk to someone in that department." They are completely unapologetic about it, and once you do get put through, they are uniquely unhelpful. The last person I spoke to actually sounded BORED, and was completely uninterested in helping me. I wasn't making any unreasonable demands -- just trying to get some information about my account. Awful, AWFUL experience! I am moving my account to another company. In order to do that, though, I need to log on to my account, and for some reason, it's not letting me. They have some sort of new system in place that you have to sign up on before you can access your account. All that should be seamless. (I think I know why there are so many people ahead of me whenever I call!) Don't waste your time on this one....

    We are a group of seven investors that have been with Sterling for over ten years. At first they…read morewere good but now they cannot seem to get anything right but their fees. They are our Roth IRA administrator. They have failed to file federal and state retruns and failed to make tax payments as directed. Then they get nasty letters from the IRS for their failures and they just forward them to us to fix. I am looking now for another company and hope to move our group very soon.

    John W McAnally, CPA - accountants - Updated July 2026

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