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    John Snyder Tool

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    1 month ago

    Great customer service and always helpful. Crazy the amount of tools they have in the warehouse!

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    6 years ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (25 reviews)

    King, Northeast Portland

    SO HELPFUL!!!! Got there an hour before closing and was helped by and angel. I wish I got his name…read morebut he was so nice and so helpful. I am thankful to you sir!

    I purchased break pads at an O'Riley's in Washington State then tried to return them the next day…read morein Oregon as I found them cheaper elsewhere. The return was process but I didn't get my tax back. So glad I was paying attention. I questioned the associate Juan (who later turned out to be a manager) who told me I couldn't get my tax back unless I returned them to the store I purchased them at in Washington - and that it has been this way for the past 10 years! I then had to rebuy them (I felt like I was being scammed the entire time) so now I have two charges on my card and I get to wait however long it takes to go back onto my card - only problem is how do I now get my tax back as it will appear in their system as they have already been returned from the original purchase. I contacted corporate (Tony was a great help and very patient) and it sounds like their Oregon locations are grossly misinformed (I called multiple location and was given the same information) as Corporate confirmed they were wrong with giving me this information and they should have never said NO to me and made it right. Corporate wanted to give me a gift card instead of giving me my money back, which I refused as I shouldn't have to be given a gift card when I didn't pay with one. Ultimately, corporate had to call the store I would be returning them to in order for me to get my money back. What a fiasco and so much wasted time that could have been avoided. They lost a customer for life over $6!

    B&R Auto Wrecking - B&R Auto offers a massive selection of quality OEM recycled parts to keep repairs affordable and vehicles on the road.

    B&R Auto Wrecking

    (74 reviews)

    North Portland

    Paid for a part for my car over a month ago over the phone, sales person did not give me their…read morecontact information like they were supposed to do. They were supposed to send me a photo of the pulled part to make sure it was complete. I had to call their toll free number repeatedly over the span of a week to finally get the pic and told rep yes it looks complete, have it shipped. Heard nothing back over the next week, called again and was informed the part still showed in their system as being held at the yard, they again asked for it to be shipped to me. I then waited and still did not get tracking information from them so I called in again and was told I had to talk to the initial salesperson, and they transferred me to their phone, left voicemail, didn't get a return call, called in yet again and by some miracle got initial salesperson who told me it had shipped and he'd send shipping info shortly (suprise, it hadn't). Recieved another picture from another person of the wrong part, and called them back and got the person in charge of shipping who looked into it and found out the yard had LOST the original part and the part request was being shopped around to other yards in the chain. Got 2 more pictures a fed days later of destroyed parts (obviously tried to remove using a large hammer, destroying part of the assembly and damaging what was left. Each time it got passed to another yard, the sales person at the yard sending it washed their hands of it. I haven't heard anything from them since 4/25/25 and noticed they refunded to my account today, what I paid for the part over a month ago without notifying me they were giving up. I would rate 0 out of 5 if I could. They're a -10 on communication and don't seem to care as soon as they have your money.

    I've shopped at B&R both online and in person at their Eugene, OR location and have always been…read morevery satisfied with the service. This location however was sadly disappointing and borderline insulting. I tried buying two parts and not only did the guy not want to sell them to me, but also laughed at me when I requested the parts. I guess my business wasn't worth his time since he was also on his phone the whole time I spoke to him. I work in customer service which is why I am being so harsh and critical, but little things like this are what makes businesses lose loyal customers like myself. I'll be buying all of my parts from a competitor from now on.

    John Snyder Tool - autopartssupplies - Updated May 2026

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