Watched UVA beat Virginia Tech Men's basketball here. Sat in section 301, the view was great and not too high up. Upon entering the arena we were already on the 300 level which was nice. Parking was free and there was ample parking on site. read more

John Paul Jones Arena - Men's basketball game - Stadiums & Arenas Near Me - Charlottesville, Virginia

Went to a DMB concert here. The review is for the arena not the show. Arena is a mixed bag. Views and sound from most seats are pretty good. Ticketing via TicketMaster or AXS works well. I recommend avoiding doing Will Call however because the lines back up big time. Also recommend paying for the parking pass as trying to a get an Uber out of there is nearly impossible. Concessions are subpar and high priced. Limited beer selection plus a hard cider or two and no other booze. Food is limited to pizza, burgers, ice cream and other sweet stuff. Bathrooms could be larger but are typical for an arena of this size. read more

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We attended a concert at the venue last night. The parking lot is easy if you're early. There was a lot of traffic and slow moving late. Walking is easy but recommend eating before you arrive because it's very hard to get a seat at a restaurant nearby, which is not the arena of course. Seats are ok but roomy enough for normal sized people. There is not much space to allow people to walk in front so you have to get up, like the wave, if anyone has to get up. I managed to wait-others should try it out. The views are great. read more

JPJ is a great arena to watch games. Lots of events and giveaways at both men's and women's games. Concerts hosted here too. Nice staff read more

John Paul Jones Arena - bball game - Stadiums & Arenas Near Me - Charlottesville, Virginia

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JPJ is a huge stadium that hosts UVA sporting events as well as music and other events in Charlottesville. The stadium is pretty accessible, parking is normally easy to find if you're willing to pay for it, but the university and city busses also have stops right by the stadium. The venue is clean and there aren't any seat/view obstructing objects, but the main focus of this review is the legendary chicken and cheese quesadilla. Located at certain food stands (mainly behind section 104/5), the chicken and cheese quesadilla is around $7 and gets you half a quesadilla with a small container of sauce. The chicken was a little dry, but the cheese definitely made up for that, especially when dipped in the sauce. I think the sauce was some sort of chipotle aioli that went great with the quesadillas. The tortillas were nicely crisped and buttery-light, and my only complaints were the lackluster amount of chicken in the quesadilla and the outrageous stadium price tag of nearly $2 a slice. Other JPJ food features include the hot dogs (classic, nice glizzys and dry bread), pizza (dominos personal size), and other food like chicken tenders and French fries. Staff is friendly, water fountains are free (although not convenient) and it doesn't get too hot or too cold. read more

John Paul Jones Arena - Chicken and cheese quesadilla - Stadiums & Arenas Near Me - Charlottesville, Virginia

UVA vs FSU men's basketball game on a Tues pm was my first visit. Security presence was good, facility was clean with lots of signage with people's names on stuff, of course. It's VA's largest indoor arena, with fixed stadium seating and floor chairs totaling over 14,5k. Though in section 307, I could see everything with the feeling of being on top of the action. Noise levels were pretty loud as expected in hopes of providing home court advantages. UVA was sloppy but ended up pulling off the upset, 61-56. Marketing and development teams do a great job of pasting orange and blue themed sponsors, hosting student promos, throwing shirts into the crowds, etc. Production quality is SUPERB, with 4 sided HD color Jumbotron that displays produced videos, on-court game action and contests during stoppage time, not to mention audience theatrics (waving Harris Teeter VIC cards, etc). Live band enhanced the collegial experience. Restrooms, concessions and school branded merch shops were conveniently scattered throughout the complex. Never had an issue accessing or using a men's restroom. Interestingly, I noticed most of the crowd was significantly older than me; a friend with me, whose daughter just graduated from UVA and regularly attends games, said it's the "white hair Hoos." read more

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Nice venue! My first time experiencing this venue was for the Cardi B concert back in July 2019. Parking wasn't an issue... police and attendants were on hand to guide the traffic... after the concert seemed like we were on our own getting out. But it wasn't too bad... After the concert let out, we may have spent about 10 minutes at a standstill until traffic began to flow. The venue is beautiful and having seats on the 4th row... center stage... amazing. I didn't use the restroom or visited any of the food vendors, I assume they were on hand. But the sound system was cool... no complaints. Check it out if you are in the area. Have fun and enjoy life :) read more

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Love it as it is the home to my Hoos, the staff are always so helpful and friendly and we have the best friendliest fans in the ACC so happy to be there for Reece, Jordan and Tristan's last game and we won!!! read more

Fantastic venue and I saw Carrie Underwood but I go here all the time for other concerts

Went here for a concert - Reba. The venue isn't that bad, you can see pretty well from all angles. Finding your seat is a little difficult because even though they have sections marked, it's not clear if you should go left to your section or right to your section once you get inside. All the markings are outside the entrance to seating. It would be helpful to have something on the railing inside indicating which section is which. Getting into the place is somewhat of a nightmare. The roads are small, and traffic is horrible. It's in the middle of the college campus, so it's not a large area to take all the traffic. It takes quite some time to get to the parking area. I wouldn't wait until last minute to arrive. Be sure to get there at least two hours ahead of time because you will be in traffice for at least one of those hours. Of course the pricing for food/drink are ridiculous, but that's everywhere these days. Another thing is that you should be told up front that there is a clear bag and/or size on purse rule. They don't tell you this until you are already standing in line. If you aren't in compliance, you are forced to take items back to your car, or throwing them away. This is not always feasible. It also doesn't help that one employee tells you ALL CLEAR bags and another tells you that as long as it fits inside a certain size basket, it is acceptable. Which is it? You can't have it both ways. We did enjoy the concert and would not outrule a return in the future. read more

John Paul Jones Arena - Stadiums & Arenas Near Me - Charlottesville, Virginia

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The arena itself is pretty nice with comfortable seats and the view from the 300 level isn't bad at all. The food options are okay and the food seemed fresher than at most arenas. We found free parking by the law school and they walk was about 15 minutes which wasn't too bad. The bad thing here is their ridiculous clear bag "security" policy that caused my wife to have to either throw away her clutch or walk 15 minutes back to the car to put it back in there because it was allegedly a fraction of an inch too large. read more

John Paul Jones Arena - 300 Level View - Stadiums & Arenas Near Me - Charlottesville, Virginia

The venue itself is great! Even nosebleed seats have an amazing experience. However, GETTING TO the venue is an absolute nightmare on every level. The area where the arena is located isn't big enough to handle an event with 14k people. You will literally sit in traffic for an hour plus just to park. The roads aren't wide enough and they don't have anyone directing traffic unless it's right in front of the arena. All the emails from the venue before the show fail to warn you about the traffic. So if you show up at a normal, reasonable time (30 mins-1 hour before the show) you WILL be late. This is our second time doing this and I'm not happy at all. Although since this is the second time we should have known better! But still. It's absolutely infuriating because we sat in this traffic for over an hour, all the while being less than a mile from the arena. We could have gotten out and walked but we have to park somewhere! Don't even consider using ride share either - Uber and Lyft still have to sit in it. I don't know why you would build the state's largest indoor arena in an area without the infrastructure to handle that many people/cars. Next time we will just go to the North Carolina stop on the tour - it would be faster! read more

The arenas website does NOT tell you that all purses bags must be clear plastic or wallet size. I had to place my small purse under rocks to avoid walking a mile back to my car. There is NO opportunity to pay for arena parking as noted on the website. If you're not a student, alum or local yocal AVOID THIS CENTRAL VIRGINIA EXPERIENCE Their men's basketball team isn't worth it! read more

Came here for a concert last week. This review is about the venue only. First, I'm not sure if this is Ticketmaster or JPJA's fault, but the week of the show I got about 3+ different emails about rules of the arena. This includes the purse rule, the mobile ticket rule and parking. That would be great if it's on the ticket page and/or it's sent as one email after the ticket is purchased and maybe 1 more reminder email. I got these tickets back in March and this was the first I was hearing of any of this. Day of, driving and parking was horrible. I live in Richmond so we left early to beat traffic. No traffic, until we're literally around the corner from the arena. We noticed a cop on the sidewalk for a good 10-15 minutes while traffic was going nowhere. That's when he finally decided to turn off the light and direct traffic. By this time it was 7. Also, we had to roll down our window and ask every cop/attendant about the lot. They were all full, but a sign or a hand wave could have told us that so we didn't have to keep stopping. We ended up parking in the further lot which worked great for us. Getting through security was easy, prob because I decided to bring everything in my pocket and not bother with a clear bag. Once inside it was easy to find our seats. And man, are the seats super comfy! Also love the stadium stacking, no matter where we sat that wasn't floor level, we would've had a great view. read more

The stadium was a basic college stadium. Being a college campus I had milder expectations but was upset that there were no family bathrooms or locations that a nursing/pumping mother could do her pumping other than the bathrooms. Also beware: I had researched the bag policy and had the right bag but got sent back to the car because my wallet in the bag was too big. read more

Went to see the Trans Siberian Orchestra live here just yesterday. Easy commute to arena as we had a free shuttle service. What they did not inform us was that you could not bring your purse inside, so when we got up to the doors to be security checked the guy was making us LITERALLY dump our contents into a zip lock bag and yes I repeat yes - throw away our purse !!!! Of course we were not going to do that so we called our shuttle service and they kindly picked it up for us, otherwise we would have had to either walk all the way back to the car and or leave it outside like many others did. I wish there was more information about this prior to entering and or they had better solutions to accommodate this issue. Many women endured this problem yesterday and I understand that yes it is a security thing which I don't mind at all but I'm the type of person who's way organized and it threw my whole game plan off !!! I can't imagine what would have happened if we were running late!! I rocked that ziploc purse though read more

John Paul Jones Arena - New trend - ziploc purse - Stadiums & Arenas Near Me - Charlottesville, Virginia

Having floor seats to the Carrie Underwood concert (so close we could smell the sweat haha) certainly made the John Paul Jones Arena a great experience. I think sitting in the stands would've made it like any other experience. As far as parking, that was less pleasant... it's $15 and it is cash only... seriously who actually carries cash nowadays... they need to get with the program and get a square for the parking attendants phone so they can scan credit card transactions. FYI if you are like us that never carry cash... if JPJ is on your left and your right is parking make a left at the upcoming stoplight and you will see a bank on the left probably less than a 1/4 mile. My husband was driving but since the traffic was so slow he jumped out and ran to get some cash at the ATM while I jumped into the drivers seat. Picked him at the ATM and we were on our way back to parking. Probably a 10 min delay because of the traffic but it could've been much worse. Not only does parking only take cash the drinks/food sold at JPJ also only takes cash...again not what we expected. I wasn't drinking since I'm pregnant... you would think my husband got some more cash since we stopped at the ATM, but he didn't... we had enough for him to get three beers and I got a water... after scrounging up some quarters. Why they only take cash I definitely don't get. P.S. There is a max of 4 beers and if you get water they take your lid. Also weird that since we got floor seats... they had to "x" out the front and the back of the ticket... so odd what does that actually do? They gave out red wrist bands for those with floor seats as well. It just seems like there is a better more sophisticated way they can handle floor seats, seems kind of archaic if you ask me. Regardless we had a great time being our first time at JPJ. I'd totally go back to another concert there with floor seats, but hopefully they would consider implementing credit card use before our next visit. read more

John Paul Jones Arena - JPJ- Carrie Underwood - Stadiums & Arenas Near Me - Charlottesville, Virginia

I went to the Lumineers show here last weekend. The show itself was great and is a nice size venue. Not too big, not too small. I think the venue should re-evaluate their clear bag policy though. Me and my partner Ubered down to the venue from our hotel, and security told us we couldn't come in because my partners purse wasn't clear. Her purse was smaller than most iPads, not a large bag at all. But because it wasn't clear, we had to Uber back to the hotel, drop off her bag, and Uber back to the venue. Looking back, I did get an email a few days prior, but it was very poorly written and the policy enforced at the venue wasn't communicated very well in the email. Ultimately, I'm sure this policy was established with good intentions to keep the venue safe. But I've been in countless large venues throughout the country for various sporting events, concerts, etc. and I have never heard of this policy being enforced anywhere else. And I can't imagine what risk is unique to John Paul Jones Arena that they need to enforce this. The clear bag policy should be reevaluated. read more

Terrible sound system at Basketball-can't understand a word announcer says! Beautiful big screen but I can't understand announcers praising various student groups read more

I agree with everyone else, pre-pay your parking for concerts. Also, don't bother sitting on the side sections as you will not get the full effect of whatever visual the artist has since the speakers block most of everything. There is a 4 drink maximum and they mark your wrist band to monitor this. It's also really hot in the venue and the acoustics are just OK. A lot of times I felt like the vocals were drowned out by the instruments, which is kind of a bummer. However, the lines moved efficiently and the staff was polite. read more

John Paul Jones Arena - DMB - Stadiums & Arenas Near Me - Charlottesville, Virginia

Seats are more cramped than airplane seats. Was not a comfortable experience. No bags, purses, and backpacks allowed. Probably will never go back. read more

Attended the UNC-UVA basketball game at JPJ Arena with my 86-year-old mother who walks with a cane and has a handicap placard. We were told prior to the event by a JPJ Arena staff member that there was absolutely no handicap parking available at the arena because all parking was for UVA season-ticket holders. We arranged for a ride and when we got there, discovered that there was ADA parking available and you did not have to be a season-ticket holder to park there. After the game, we discovered that despite JPJ Arena having a designated drop off and pick up area, no one could enter Massey Road and pick someone up because it was blocked off for everything except the UVA basketball shuttle bus. Why tell someone there is no ADA parking when there is and why have a designated drop off and pick up area when you don't allow anyone to be picked up after the game? It's a nice arena but I'm sorry the staff was so poorly informed, and that the website does not indicate accurate information for pick up. read more

I owe the JPJ an updated review and a boost to a 5-star rating. It's not simply because my Hoos are dominant here and owned the ACC this year. OK, maybe it's partly that. But my only complaint from the past was that the seats are packed in tight in the upper seats, and while that's still the case it really wasn't that big of an issue in the two home games I went to this year. Again, maybe it was because I was watching our NATIONALLY RANKED team return Virginia basketball to days of past glory, including watching us clinch the ACC by whipping Syracuse. But truth be told, this is a state of the art facility that is among the best college basketball venues in the nation. And there's no bias in that - pretty much any basketball commentator who has been to JPJ will concur. And, at long last, we have a basketball program that matches the quality of our arena. Because of the steady improvement of the basketball program under Tony Bennett, the game-day atmosphere and student support has become insane. The JPJ crowd isn't quite at the Duke/Cameron or Syracuse/Dome level yet, but they are getting there. And I don't believe any of that would have been possible if it wasn't for JPJ being the amazing facility that it is. read more

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Home of UVA !!!!! this arena is amazing, the food is a bit pricey, but what stadium isn't....We have always had a great experience here and look forward to many more in the future...GO HOO'S !!!!!!!!!!!!! read more

John Paul Jones Arena - Jeff Dunham show at JPJ Arena - Stadiums & Arenas Near Me - Charlottesville, Virginia

I WISH I had a floor/general entry ticket!! I was sitting in the nosebleed and was suffering from food poisoning that weekend but still had amazing time there. The sound was great but one thing I wish they did better was how they wrist band you and sell alcohol beverages. The lines moved extremely slow and seemed very disorganized...they were doing things inconsistently and not efficient at all. We parked in the mall parking lot & walked though that's probably not legal... But it was the best bet. Quick way in and quick getting out. Can't wait to be able to see DMB again ON THE FLOOR next time! read more

Simply put, UVA has the best (okay, maybe "one of the best") college basketball facility in the country. Obviously, part of that is because the bowels of JPJ are loaded with practice courts and workout facilities and dining halls that you and I will never get to see. But, aside from that, the building is also absurdly aesthetically pleasing, right down to the pagodas that match the rest of the architecture on Grounds. JPJ is large (14.5 k capacity), and it gets loud when it's full. There's a reason it provided one of the best home-court advantages in the nation last season, with UVA going on a 19-game home winning streak. UVA football fans may not always be the best, but I am convinced that the Hoos have some of the best and most devoted basketball fans in the ACC. Thank goodness for Tony Bennett. The only downside is that it's also built with concerts in mind, which make it a bit too cavernous to get loud for those early OOC games - additionally, lots of seating is stacked in the upper bowl, where the sightlines are good...but miles away from the court and not ideal in terms of noise. Parking isn't terrible, though your best bet is probably to just find a spot behind Lambeth around Rugby Road and make a 10 minute walk over. Of all the places reviewed on Yelp thus far, there's no place I would rather be than watching Dookies flop away as Joe Harris kicks their asses at JPJ read more

John Paul Jones Arena - Stadiums & Arenas Near Me - Charlottesville, Virginia

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It has been years since I've been to JPJ but returning I can begin to appreciate what you get out of a venue that is so nice. There are plenty of rooms in the seats, the seats are comfortable and it is a compact area. We saw Thomas Rhett in concert and sat in the 114 section. We had a great view of the entire performance, didn't have to look at the big screens at all. The acoustics were great, especially compared to some other outdoor venues I've been to in the past few years. They have a clear bag policy so make sure that you either bring a see thru bag or don't bring one at all. I would definitely return for events here. We didn't not park so I can't speak to that, but JPJ is in walking distance of a number of hotels and places to eat. read more

Best concert venue in central Virginia? Very possible. 16,000 seats, not 16,000 parking spots. Better to park elsewhere and walk. Sign up for the email and get early notifications about artists and presales. Opened in 2006. New and spacious facility, yet leg room in some areas is less than ideal. Different stage configurations for musicians- sometimes they put the stage in the middle of the arena. I think that "in-the-round" configuration is the best soundwise and sightwise. Despite being in Charlottesville this place has managed to book big names like George Strait, Kenny Chesney, Dave Matthews, Jon Stewart, and so on. They have dirt floors for monster truck shows and ice floors for Disney on Ice. It's a very impressive space and the sound is great. Oh yeah, and UVA has basketball games there too. read more

John Paul Jones Arena - Stadiums & Arenas Near Me - Charlottesville, Virginia

This venue is not a bad place to catch a show, but beware since you're on a college campus, they will limit the number of alcoholic beverages you can have in the evening. There was plenty of parking, and entry into the arena was quick. The staff was also friendly and helpful in giving you directions to your seats. The concession selections were standard but enough to get you through your event. The space between the aisles was tight, and the seats were steep. However, don't let this deter you from visiting for an event. Just be prepared for a few inconveniences. read more

best arena for concerts that i've been to. saw panic at the disco and twenty one pilots here!! great seating and kind staff members! also clean bathroom and drinks are good price!! definitely recommend coming here for concerts or basketball games and etc. read more

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Rudest lady at the Will call window - had tickets at Will call window for NC/UVA girls basketball game - they were to be three together. She didn't pay attention and gave us two together - and one 8 seats away. We went up elevator to seats before we realized - and she was Rude when I asked for the ticket next to the other seats which was sitting right in front of her. She wouldn't give it to me because she didn't wanna reverse the scan. read more

We went to see Lady Gaga on Wednesday night. The drive to Charlottesville from Reston, VA wasn't too bad--about 2 hours one-way. There is a shopping center down the road where you can grab some grub before your show, and the dining options aren't too shabby (Panera Bread, Five Guys, and Tara Thai are some options). Please note that they do have strict towing enforcement in place for the shopping center, so don't think about parking there and walking over to the arena. When we had purchased our tickets 4 months ago, there was an option to select pre-paid parking for $17.50. Highway robbery? You bet. However, it made entering and leaving the venue so much easier. We had arrived at 6:30 pm, when they opened the parking, and there was already a huge line of cars. Their staff was pretty organized and was able to direct traffic with no issues. Waiting in line to get into the arena was also uneventful. There were many lines at all the entrances, but they had staff in each area to direct people to the proper queue (general admission, tiered seating, etc). Their security is more stringent than other venues. They do bag checks and have the hand held metal detectors, but they are quick about it. The doors for general admission opened at 7:00 pm and we only spent maybe 10 minutes in line. Inside, you'll find vendors selling your typical fast food, $8 crappy beer, and frozen margaritas. The seats are your usual stadium seating. I would compare the size to maybe the 1st Mariner Area in Baltimore, though it holds more seats. Definitely larger than Constitution Hall, and smaller than The Palace in Auburn Hills, MI. Irregardless where you sit, you will be able to see the stage. I'm glad the Verizon Center tickets sold out so fast that we were "forced" to choose this venue. For the price we paid, we got better seats than what we would have paid for the Verizon Center. We were in the 300-level, but not all the way in the nosebleed section. For reference, we were in 307, section K. I thought our seats were pretty good, but if you can get closer, of course, all the better. I don't think I would have been happy sitting beyond section K. For the show, they had two large screens set up. The sound I thought was fine, but my boyfriend thought it was too loud for his tastes. The concert itself was fantastic. They did a great job with the sets and lighting. We stayed for the encore and exited with the masses. We would have left the parking lot straightaway but the police were arresting a guy behind our car, so it took about 15 minutes to get out of the lot. However, leaving the lot was significantly easier than Merriweather or Nissan Pavilion. Definitely get the pre-paid parking and come early! Also, if you are really smart, you would get a room at the motel across the street from the arena and just walk to your concert instead of driving 4 hours round trip! read more

A great venue for sports, concerts and anything else UVA can find use for with this great facility. Even trade shows! A Culpeper based grocery co-op just had their third show here which coincided with their 100th anniversary. Great, hospitable staff in a real cosmopolitan southern town. Now if I can just make it to a Cavaliers hoops game!! read more

JPJ is a fantastic event venue. Whether there to watch a basketball game, a concert, or a theatre performance, you're assured to have a good time. It's a great spot for a date night and can be family-friendly as well. There is a decent variety of concessions and events are well staffed. Every venue could use a few more women's restrooms. read more

I don't know why I forgot to review JPJ! Anyway - saw a basketball game here back in February (UVA v. Duke) and had a wonderful time! The arena is very large, but not overwhelmingly so...and everything, from the stands, to the walkways, still have a glimmer of newness to them. I enjoyed my experience here, and especially was a fan of the large entrances and exit doors, which aided in a very smooth exodus at game end. read more

As with many significant concert venues, parking and traffic are problems at John Paul Jones. The local University of Virginia police force does the best they can to move vehicles efficiently, but the volume is often too great for the local road network (which is also saturated with stop lights that further compound event traffic). Simply getting to the venue is a trial; parking can also be difficult where the cash-only lots are particularly troublesome. So do yourself a major favor with coming to concerts or other events at the John Paul Jones arena and attempt to arrive more than an hour early, particularly for "big name" shows (Metallica, Jimmy Buffett, etc). Also plan on purchasing "pre-paid" parking vouchers, if you can. These tickets *greatly* accelerate the parking process, and allow visitors to by-pass much of the delays associated with the cash-only parking lots. (Plus, you'll park closer to the venue, and have an easier time leaving). Inside of John Paul Jones, you'll find typical stadium seating. For concerts, the upper deck isn't such a bad thing as the intimate setting (for an arena, anyway) will give you a clear line of sight to the performers. Lighting and sound are also generally well done. read more

Zero! Piece of shit for entry. They made us throw away our clutches that are smaller then a winter jackets coat pockets,but expensive more then the cost of entry even with our purses emptied and patted down and not from this state they refused to let us in. Can you even imagine the outrage? Fuck that and the arena for not offering a convenience of a locker. We love Dave Matthews and drove over 8 hours to be faced with unfriendly, non understanding, inconvenience. So unacceptable. I'm baffled by the amount of money Dave gave the city ($5,000,000). read more

Ridiculous to have a rule about absolutely no bags or purses and not put that on the top of every ticket. Especially when that is not the norm for venues. ATTN: DO NOT BRING A BAG!! Also go Hokies. read more

Saw J Cole, various UVA games, ESPN College Gameday, and more in this venue & they slay every time! The wifi is surprisingly great for an arena of this size & it is very new. Only complaint is their handicap seating sucks. They set aside a few of the worst seats in the house for those that require wheelchairs, & there is zero handicap student seating at basketball games. I go with my friend who is wheelchair-bound, & we are always hassled by the attendants for trying to find a seat. This NEEDS to change. read more

John Paul Jones Arena - J Cole - Stadiums & Arenas Near Me - Charlottesville, Virginia

okay so. i attended the Bandito Tour on 6/9/19 and,,, my opinion on how the management at this arena runs things went WAY DOWN. first i'm going to mention the good things! or, thing. the security inside the venue, the ones in front of barricade, were amazing!!! they gave the pit water multiple times and they were very interested in talking to us and it was honestly such a refreshing moment from the fact everything else was a shit show. moving on, the rest goes downhill. so, i understand the venues rules on camping out. i get it! i know it's for safety reasons and i TOTALLY GET IT. however, the venue said we couldn't line up until 12pm on sunday and other people not apart of the first 100 some who camped were waiting at like 9am and no one kicked them off like the police did to other people apart of our line, which is so unfair. so when we all arrived, they wouldn't honor our number system and they wouldn't do anything about those who cut in line. ALSO let's not forget this arena STOPPED ANSWERING OUR PHONE CALLS OR OUR EMAILS ASKING WHAT WAS GOING ON. they literally are childish! they said they wanted everything calm and orderly but the way they did bag checks & scanning tickets MADE IT IMPOSSIBLE to even stay in the line we had, it was totally and unbelievably chaotic and unfair. i ended up third row even though i was there since saturday at 10am, had number 29 and the people in front of me arrived at 11am the day of and didn't even have a number. tell me that's fair because it most certainly isn't. i also know someone who had a security at bag check be SO UNBELIEVABLY RUDE to them because they needed to bring their bag in for their own medical reasons, mentioned how they were there in january and it wasn't a problem and the lady would not stop giving them attitude for it and being unnecessarily mean. so uh, fix that. i think management needs to fix their policies on a few things to make things fair to everyone and not just some, and i also think they need to start communicating more of what's going on. we were in the dark for so much of it, 18 year olds ran this better than a whole ass arena. /: i'm not trying to ruin JPJ's name, i'm just trying to bring attention to the situations in hopes they will change in time for the next show and other people don't end up getting treated the same way. the concert itself was the best show i've attended but everything prior was an absolute shit show and i will never ever return to this arena again for pit. ever. read more