I am a current patient at McNamara Orthodontics and can attest that the entire staff is great and…read morewilling to go the extra mile, including making you feel comfortable and explaining the procedure, describing the expected outcome at various stages along the way, and following up with a phone call after an appointment. Also, the staff are great one sided conversationalists: you can basically have an entire conversation with them with out saying a single word as they have your mouth propped open working on your teeth and its bite. I don't know how they do it all day and not run out of things to say. The office is not your typical medical office environment; it is in a historical house with great original woodwork and something new to notice at every visit. Bottom line it is a pleasure to go there and most importantly I can see my bite improving.

I am very satisfied with this office. The quality of service is excellent. The technicians are…read morefriendly and knowledgeable. Dr. McNamara remembers all his patients (at least he makes you feel that way) and he really seems to put people first. Lastly, and most importantly, in a world where long wait times have become standard, my appointments here are always ON TIME! This place could teach a lot of medical offices a thing or two on how the business should be run.

I work for an orthodontist in Cincinnati and we needed help with a patient that moved to Ann Arbor…read more Drs Stieper and Brust were incredibly accommodating and nice to our patient and took care of him as if he were one of their own. Shout out to Janet from the clinical staff who facilitated everything with grace and ease. I would highly recommend this orthodontist! They genuinely care about not only their patients but others and that says A LOT! Thank you again!

I'd like to preface my comment by saying, we go to the office in Taylor and our overall experience…read morethere has been great! They have a CLEAN inviting atmosphere, and seem to have (I'm no expert lol) the latest dental technology. Dr. Brust is very personable, great with the kids, and makes you (the parent) feel comfortable leaving their dental care in his hands. HOWEVER today when scheduling an appointment for my child, I felt very rushed and as though I was being a nuisance, when Donna repeatedly asked, "when you wanna come in" and wasn't being specific as to what day she was referring to! I had to ask "are you referring to today/tomorrow???" She said "today" so we settled on a 2:00 appt. Then a few hours later (3hrs before apt), something came up at work preventing me from getting him there at the scheduled time, so I called back to reschedule. When the receptionist answered, I asked, "do I speak with you concerning appointments?" (because earlier I was transferred) she (Donna) then replied "I DON'T KNOW" followed by silence........What The!! huh who does that?? I was going to say, "well you figure out who I need to talk to and put em' on the phone!" But NO...being nice I explained the reason I asked was because I needed to reschedule an appointment. She then replied, "oh...well we all do". Really? that had me feeling like, have I done something wrong? Or do you have a problem with me?? Crazy lol!

I was already impressed with Ann Arbor orthodontics, but today Dr. Brandon topped all that!…read more My son ate something he wasn't supposed to 2 days after getting his bite block put in and the bite block became displaced... This unfortunately occurred the evening before we were to go up north for the entire week. I messaged them to see what I should do... Well, Dr. Brandon called, on his way home from a wedding no less, and said "How soon could you get to the clinic? I'll be passing by soon!" We met him at the closed office and he took care of it for us. They are the type of establishment to go above and beyond when it comes to not only quality care, but also customer service. The entire staff are very kind, reassuring, and friendly. In addition, I appreciated their comfy waiting room with a kurig and various beverages. It genuinely smells so good I had to ask what the scent was!

Dr. Brandon Shoukri took us in to consult on the retainer issue we ran into despite we are not his…read morepatient for the orthodontic treatment. He didn't charge us for his services and explained our options thoroughly. Rhonda is also very flexible to work with. Thank you and we appreciate the professional help you offered.

Great orthodontist and treatment, I have sent both of my children to get their teeth straightened…read morehere and they still look amazing. Attentive staff and overall nice.

Stay away from this place, they are completely unprofessional! I made an appointment a long time…read moreago (months ago) to have braces done tomorrow. This afternoon I received a call from them telling me there was a problem with my x-rays. I had my x-rays sent to them months ago, before I even finalized the appointment. Evidently they didn't bother to even check the x-rays until literally the very last day, which means they were surely unprepared despite having had several months time. They then offered to install the braces anyways, but that they wouldn't take responsibility if something went wrong due to them not having x-rays. Obviously I found this unacceptable, since it was their responsibility to make sure everything was ready ahead of time, not mine. And their reaction was even worse - offering to let me take on improper risk due to their failure to prepare. They also offered to do Invisalign, even though it was determined early on that Invisalign wasn't right for me. Overall, I felt like I was dealing with a used car salesman - someone that would say anything to get money out of me. I thought there were certain standards for health professionals. Needless to say, I was dissatisfied with all of this and complained. You know how they reacted? After the call with me, they called up my dentist and said negative things to them about me, behind my back (my dentist called me immediately to let me know). Totally unacceptable, unprofessional, petty behavior. Frankly I'm disgusted by their actions. I am still going to get my teeth straightened, but definitely not here!

I'm currently 27 years old with braces for the fourth time under the fourth orthodontist trying to…read morecorrect the mistakes originally made by Hinesly's office. My parents took me in at the age of 11 for what was a "routine straightening." The predicted two to three years ended up lasting from mid-sixth grade through the beginning of senior year. I had a baby tooth inset and fused to my jawbone, and so Hinesly's team decided to take the quick fix and align my teeth around that tooth rather than remove it in favor of an implant. This led to an uneven bite and jaw clicking (had to see a periodontist who claimed the clicking was due to the misalignment of my back teeth) and follow-up from three more orthodontists (due to moving so frequently) and an oral surgeon to remove that tooth and have a bone graft in preparation for a permanent implant. Concerns were voiced multiple times by me/ my parents about the fact that my back teeth were so misaligned that I could no longer chew on one side of my mouth, but they were all brushed aside. When I finally got my braces off, my rubber retainer didn't fit because the teeth were "aligned" on the retainer how they should have been -- but weren't -- aligned in my mouth. Now, after thousands of dollars and work by three more orthodontists, this mistake is finally almost taken care of. I would definitely suggest getting multiple opinions before deciding on this office.

Great staff, nice atmosphere! Technologically advanced. Dr Hinesly was very personable and kind…read more Every appointment he made me feel like I mattered and he genuinely cared about my progress and improvement. I received ortho treatment late high school/early college, it was a life changing experience! I chose to work in the dental field mainly because of my time spent with this business. I loved having braces, enjoyed every visit to the Tecumseh office. I'd recommend Dr Hinesly and his office to anyone!!

For a dental school, fast service, friendly staff. The students are well trained as doctors and for…read morecustomer service. They were able to find my insurance by looking it up in their system. I was really surprised as to the organization for being a dental school

Answering repeated messages left on your phone service for one. Having a sense of urgency during an…read moreemergency appointment. Telling your staff to actually seek out their patient rather than announcing their name once, as told to me by another patient, then wandering off to take another appointment. Not asking for payment up front, because it's never been necessary before when the priority should just be extracting the infected tooth. And desk staff being more helpful as opposed to being inconvenienced by a patient asking a question.

I cannot recommend Ann Arbor Smiles enough…read more I hadn't seen a dentist in ... and embarrassing amount of time ... and a dental emergency is what finally got me in. I went here on recommendation of a friend. Dr. Kennedy (Sr.) was so kind. They NEVER said anything bad about my absence from the dentist (my childhood dentist was all about the scolding). In fact, I think it's a policy or something, because every staff member I've ever seen has practiced only positive reinforcement. I couldn't believe what a difference this made in my comfort level. As others have said, AA Smiles is not cheap. When I had really bad dental insurance, I usually had to pay the difference between what they said a cleaning would cost and what it costs at AA Smiles. THAT SAID, I've never had them upsell me. In fact, they make a point to go over estimates ahead of time, have you sign off on them, triage the care you need, and even contact your insurance ahead of time to help you figure out the actual out of pocket cost of a procedure. Beyond that, you can tell that they invest in equipment and staff, not in fancy fountains and TVs for the waiting room. Also, I'll pay for a quality office if it means avoiding weird strip mall dentist offices. In the aforementioned dental emergency, I needed a whole tooth replaced with a crown. Rather than the usual 'take a cast, fit the crown, get a temporary crown, wait a couple weeks .. ' that takes several appointments, they scanned my mouth and a 3D image appeared on the screen. Then they matched my tooth color exactly and machined the crown in the other room. The whole appointment was less than an hour and a half. On top of that, Dr. Kennedy did a beautiful job shaping to tooth to look natural in my mouth. He also took GENUINE JOY in helping me. I've since gone back for countless procedures and cleanings (with Chris? Kris?) .. I now see Dr. Emily Kennedy and she's fucking phenomenal. I recommend her to anyone I know with dental anxiety.

Dr Gray did a fantastic job of fixing my tooth. He was able to take of it in one visit…read more He is an awesome dentist. Thanks for taking care of me. Ann R

I saw Dr Bloomfield for 10 years. Im sorry I can't recommend him. I'm just hoping that the vision…read moreloss in my left eye from that necrotic t-14 infected tooth isn't permanen. Mkarlphd

For many years, Dr. Gary Bloomfield, Gina and staff has taken great care of all my dental needs…read more They always keep me well informed as to my Delta Dental benefits, before any work was done. They helped me adjust my coverage, so it works to my advantage. I wish all dentists were as caring as them. Five stars.

This woman was so kind. Everyone in her office was so kind. I felt welcomed, I felt like the place…read morewas clean, and I would definitely recommend. She tightened my retainer, but not only that she got to know me. I definitely recommend.

Can't say enough about Dr. Kelly and her staff. The office is amazing with such a warming feeling…read more They take their time and are thorough throughout the entire process from start to finish. Many of my daughters friends had braces years before and after...while hers were on and off as promised in just 18 months. We went to Dr. Kelly for a 2nd opinion as the 1st orthro was aggressively suggesting braces at 8 years old. Dr. Kelly said there was absolutely no need at that time, and suggested we wait until she turned 12. Glad we listened, saved us years of time and tons of $$!!