If I could give this office zero stars, I would, but unfortunately one star is the lowest rating available.
If you are looking for a dental office that treats patients with compassion and professionalism, my experience here was the complete opposite.
I left feeling shocked, embarrassed, and completely uncared for during a time when I was already in significant pain. What should have been a simple attempt to get help turned into one of the most upsetting experiences I have ever had at a medical office.
I had an appointment on Friday, June 12 at 8 AM. I arrived about 20 minutes late because we were having trouble finding the exact office. I understand being late can affect an appointment, but the way I was treated when I got there was honestly shocking.
The front desk lady, Patrice, immediately told me they would not be able to see me and basically started saying they were taking me off the schedule/system. I was in serious pain and simply asked if I could reschedule, but there was no empathy, no patience, and no kindness at all.
What really bothered me was that she claimed I had been late multiple times before, which is not true. The only other time I had been there was months ago, I arrived early and had my tooth extraction done that day.
I even asked her to show me where that information was coming from because it seemed possible she was confusing me with another patient, but she would not address my concerns.
On top of that, I was tearing up because I was in pain and knew that I would not be treated that day, and she and another employee were laughing in front of me while I was trying to explain my situation.
In the photo I am uploading, Patrice appears to be almost smiling despite the fact that a patient in pain was being denied treatment based on information I believe was inaccurate.
To me, it felt less like an effort to help resolve the situation and more like a display of authority. Whether intentional or not, the interaction came across as unprofessional, insensitive, hostile and dismissive.
I was respectful the entire time, but I was treated like I did not matter.
I also requested my records and information from the office, and days later, I still have not received them.
I left this office feeling hurt and shocked by the lack of care. People come to medical and dental offices because they are in pain and need help. No one deserves to be treated coldly or laughed at when they are already suffering.
I personally would not recommend this office based on my experience. read more