PLEASE BE AWARE THAT THESE PEOPLE ARE LIARS, THIEVES AND THEY CANNOT DENY IT!…read moreI TRIED TO GIVE THEM GRACE, BUT ALL I GOT IN RETURN WAS AN AGENT WHO IS NEVER AVAILABLE, REPRESENTATIVES WHO LIE, MONEY STOLEN AND TIME WASTED.
They admitted to noting the calls, when I said to cancel, BUT they STILL CHARGED US OVER $350 because they wouldn't heed their own notations!!!
The best these people could do, is "refund" us "within 24 hours." So, i have the time I called screenshot, and I will be making sure it is taken care of within that timeframe, because unlike Jason Jones' office personnel, I try to stand by my word.
I called TWICE to let them know we were disappointed with the cost going up even though we have been safe drivers. They increase rates because other people have incidents, while this may be "normal," to increase $50 is not. I have been with this coverage for nearly ten years, if not longer, and this is how I am treated, and I have NEVER BEEN LATE ON PAYMENT!
PROGRESSIVE offers better coverage, for less money, thus we switched, and I must mention, we were, and are more than happy to do so.
I am also copying this in case it is taken down, so that I can repost with haste. I would have done 0 stars, but sadly it was not an option.
I MAY BE MEEK, BUT I AIN'T WEAK.