I have been using them since I bought my house in 2003. They are a family business, and always kind and friendly. The first time I called them, the issue turned out to be a wire shorting out the HVAC system. Once they fixed that, issues down the line began to reveal themselves one at a time as each one was fixed. They ended up having to come back three times, and never charged me other than for the first visit, not even for time or materials. I signed up for their maintenance contract program where they come out every spring and fall, change the filter, check everything out, and start the heat or air to make sure everything is running right before winter or summer gets going. When the original outside unit went bad, it was the middle of an epic heat wave and, even though I know they were swamped with calls, they came out the next morning. When I expressed surprise that they could come out the next day, I was told that maintenance contract customers get priority. They could have told me I needed to replace both the indoor and outdoor unit and charged me a fortune, but they were honest and told me that I could just replace the outdoor unit for about half the price. I recommend them to everyone. Even my ex-husband signed up with them, and during the years that my son was driving and still in school, they would set up both of our maintenance visits on the same day and follow my son from one house to the other so he could let them in. They even got so used to us that, whichever one of us called first, they would ask if we wanted to go ahead and set up both visits on the same call. read more
