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    JLA Realty

    3.0 (2 reviews)
    Closed • Closed

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    B & B Surveying Company - Front of office building.
Suite 110 inside to the left, first floor.

    B & B Surveying Company

    (11 reviews)

    I rarely leave negative reviews, but my experience with this survey company warrants one…read more What should have been a straightforward surveying engagement turned into a series of delays, arguments, and unprofessional communications. After providing a completion date, the survey was repeatedly delayed. When I asked reasonable questions about the missed timeline and its impact on my project, I was met with hostility rather than customer service. The larger issue was the attitude. Instead of working cooperatively with title companies, attorneys, and other professionals involved in the transaction, there seemed to be a constant need to argue and defend positions rather than provide solutions. I received communications criticizing other parties involved in the process, including the City of Houston, which I found highly unprofessional and irrelevant to completing the work I hired them to perform. When title-related questions arose and additional clarification was needed, I did not receive the level of responsiveness and cooperation I would expect from a professional surveying firm. Rather than addressing concerns and moving the project forward, the engagement was ultimately canceled after I questioned the significant delays. As someone who regularly buys, sells, and develops property, I understand that issues arise and schedules can change. What I do not expect is a surveyor who spends more time debating than delivering, treats legitimate client concerns as a problem, and appears unwilling to work constructively with the other professionals necessary to close a transaction. I ultimately hired another survey company to complete the work. Based on my experience, I cannot recommend this firm.

    The service I requested, survey of front yard, could not be done. This company does not perform…read morepartial surveys. How unfortunate.

    Washburn & Company

    Washburn & Company

    (2 reviews)

    I hired Washburn & Company Land Surveyors for a Boundary Survey and Minor Plat for my property in…read moreConroe, TX. The written estimate was $6,500, and I paid a $3,250 deposit on July 15, 2026. Unfortunately, it was extremely difficult to get updates about the progress of the work. I sent multiple follow-up emails and made phone calls because I was not receiving responses or status updates. On several occasions, I had to contact the company again simply to find out what was happening with my project. After more than four weeks of delays, I was eventually informed that they were unable to complete the survey because they could not locate the necessary property markers. I was offered a partial refund of $1,750, which I did not accept because the contracted work was not completed. The lack of communication and the delay significantly affected my construction schedule. I was waiting for the survey and Minor Plat to move forward with my project, and during this period the cost of my building materials increased, creating additional costs that I am now having to document. On August 17, 2026, I sent a formal written demand requesting the return of my full $3,250 deposit within five days. The company acknowledged receiving my demand on August 19 and stated that they were working on the issue. As of August 22, 2026, I have not received the $3,250 refund. My biggest concerns were not only that the contracted work was not completed, but also how difficult it was to obtain timely communication and reliable updates about the status of my project. I would have preferred to resolve the matter directly and would be happy to update this review if the company resolves the issue.

    They got on it very quickly and did a great job. I am considering bringing them on another job soonread more

    JLA Realty - realestateagents - Updated September 2026

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