HORRIBLE CUSTOMER SERVICE!!!! Mary who took this business over from her dad John, is incredibly…read morerude! I had some questions regarding my taxes that didn't make sense to me, and was told she had been doing this for many years, she NEVER makes a mistake and she doesn't appreciate people questioning her. Huh? So your customers can't ask any questions about how there taxes were done? I was told no and if I don't like it I can pick up taxes and get them done some where else... absolutely i will give my business to someone else. Miss Mary, your dad would be horrified if he knew how you treated your clients. If you're so unhappy with what you do, maybe it's time to give the business to someone who can handle it more appropriately.

I've noticed customer service has gone down immensely!! Mary the owner is rude, condescending and…read moretalks down her clients. Not impressed at all. Won't go back

Excellent service and client oriented. Attorneys spend time with clients and do amazing trialsread more

Mailed a fragile package through PH for, firstly, an obscene amount of money. I chose PH due to the…read morefact it uses many differing courier companies for the best deal I could find. I had called my local Postmaster to inquire how to package this fragile parcel. He instructed me on what best practice would be, and I followed it to the letter. Mailed the package, and it arrived at its destination with a HOLE punched THROUGH the center of the package, contents completely destroyed. PH will not refund the cost of shipping because "my package was not professionally packaged." I guess I wasn't aware that to mail fragile parcels in the United States they now have to be professionally packaged? I wasn't even told my parcel needed to be professionally packaged, was not informed of a policy, or even hinted at that it wasn't packaged appropriately. No. PH 100% doesn't stand behind their own services of handling with care. Not even a long shot.

Excellent customer service!! Purchased a vinyl banner from here and they were extremely patient and…read morewilling to do what was necessary to be sure I walked away happy! It turned out fantastic!

Didn't get as high of a refund and the price was pretty high over $450 but they were able to fit me…read morein even though we were coming to the Text deadline. I got them done the last week and they were able to allow me to take the fee out of my return instead of paying it upfront so that helped.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in North…read moreBranch, Minnesota, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local North Branch office to connect with a tax professional.