I order jimmy johns in the parking lot of my work for delivery because I'm alone and can't leave the store. They forget to put mustard on my sandwich, which in this case was THEIR error NOT mine. I called in to let them know because I'm in the same parking lot. I was already eating the sandwich (and I told the guy that) and was just going to see if I can get some credit towards my new sandwich seeing as how I go there twice a week at least? The gentleman just offered to bring me a new sandwich, never asked for anything he just said "my driver will bring you a new one when he returns" So they bring me a new one and the guy asks for the sandwich back that I already ate? I told him I had already ate the sandwich and the guy never asked for the old one back? and he says "well that's the way it works?" And when I told him that the gentleman never asked for the old one back I even said "at that point not only was it your guy's error not mine, but the old one is just going to get thrown away anyway?" He nodded in agreement. So he goes to his truck to "call his manager" and says "we will just give you a credit towards your next sandwich" and now that NEW one is getting thrown away? What is the logic in that? I already paid $11 for a 7in sandwich do be delivered 200ft away and now that brand new sandwich is getting tossed or given to some employee for free and I ended up with a sandwich that wasn't the way I ordered it? In my experience in the food industry you just give the customer the new sandwich.. Your total cost was $2 to give the customer a better experience but you ended up tossing a brand new sandwich instead and left the customer unsatisfied. I'm giving 3 stars because USUALLY they take care of me here and this was an unusual experience? read more

I'm used to Jimmy John's because I order it a lot at work, sometimes I just don't have time to go lunch, so it's awesome that they deliver!! I usually order the Beach Club or Turkey Tom!....I have it cut in half and add extra tomatoes and sprouts. ...I also ask for napkins because if u don't ASK you don't GET. read more

Zero stars! I was just here, and ordered 2 meals. 17 minutes later still don't have my sandwich. At the 10 minute mark I said something, and the rude employees seemed to not even care. A guy who came in after me got his sandwich before we did. Then I got mad and said something. The female manager was rude and then her sandwich jockey started to swear at me. In front of 11 other customers! The manager didn't even know how to run this place. She was so overwhelmed! When she was giving us a refund she didn't even know what we ordered or how we paid for it. She refunded someone's card when I paid cash. I said well I paid cash, she gets all mad and digs out the cash and slammed it on the countertop. Everyone in this establishment should be fired, and rehire employees who know the jimmy John's way. I'll never eat at a jimmy John's again this was the worst experience I've ever had in my life. This place sucks, not that hard to slap a sandwich together with 3 people making it let's be real read more

Today my wife and I order two sandwiches and a bag of chips. Nothing big. We got our order delivered to my house, my wife check the bag and there was no bag of chips. No big deal, the store is a around the corner. My wife called the store and spoke to the Manager, just telling him that we missing a bag chips that was order. The Manager said sorry and will send their employee (Drivers) to get our chips delivered to us. 10 mins has pass, 20 mins has pass. Now it's been an hour has passed. I know the Chips is just $2 but to me when a Manager said they will do and get done that's like a promise. I called the store and spoke to the Manager, he told me that he just got in and maybe it was the morning Manager that my Wife spoked too. He said he was sorry for the inconveniences, I told him they have lost a customer. It's the principle of the matter, I felt cheated out of a couple dollars and lied to. They didn't even offer to give me a couple dollars back. read more

Went there yesterday with my boyfriend and our daughter and got the WORST customer service ever. Walked in- no greeting, walked up to the cash register to order- I had to tell HER hello (no "how may I help you" or " may I take your order" or even a simple "are you ready to order")she just stood there completely silent and scowled( and I know she wasn't mute bc she talked to her coworkers easily lol). Sandwiches were thrown together and workers seemed more worried about what they were doing after work then actually working. No I don't expect a full conversation to be made but it would've been nice to get a hello at least. I've been to many other jimmy johns and I've never had a bad experience until coming to this one‍ read more

The Camelback Jimmy John's location is 1 mile from my house but after dozens of visits over the last couple years I'm willing to drive further to other locations because of the poor customer service. I have never once even been given napkins for any visits. NOT ONCE . I have to walk back, reach behind the counter (since they don't put them out for customers) and grab my own. We ended up going to the McDowell location and was blown away at the excellent customer service, the smiling employees, the fact that they OFFERED napkins without hesitating. read more

Quick service and tasty food, the speed for having my order ready was very fast...freaky fast

I love JJs, so the 2* is for this location only. We have been here 3 times. The first time they said they couldn't use the chip in our card, ok that's fine. The 2nd time we went we used cash. The lettuce was kind of old and the meat had a bad smell. We went back a few months later and they said we had to enter a pin for our credit card chip. When my husband told them there is no pin cause it's a credit card the guy told my husband he was wrong. We have had the same card for 2 years and have never been asked for a pin. That's the last time we will go to this location. read more

I have only been to jimmy johns a few times. Once was delivered and the other two were a walk in. Today I went there for lunch with a co worker. They were so focused on doing everything so "freaky fast" that their customer service sucks super bad. I liked getting my food quick as I only get a half hour lunch but courteous service is a must. This location isn't pleasant and there was so much mayo all over the outside of my wrapper that it was everywhere. They hand you your sandwich with a receipt instead of a napkin. Maybe I don't understand. Shouldn't you hand me a napkin if you have smeared mayo all over the outside of the wrapper? 3 stars cuz the sand which was typical jimmy johns which is phenomenal! read more

Speedy delivery!!! Also my custom order was made to perfection! Complements to the professional sandwich maker!

This location sucks!!!!! They always get my order wrong!! They are trying too do them too fast that they always get the order wrong..... Never ever ever going back to this location. You guys suck!!!!! read more

I went to Jimmy John's for the first time tonight. I ordered online and when I got there, my food was ready and prepared correctly. The young man at the register was very friendly and the restaurant was clean. I enjoyed the sub but I felt like I was tasting more vegetables than meat, so it would have been better if there was a better meat to vegetable ratio. I would definitely return to try more options. read more

We live live right down the street, and get delivery often! They are "freakishly fast" always under 10 mins! The staff is amazing, because our sandwiches are always prefect! read more

The fact that they don't have a Coldcut combo cost them a star. The bread is hard to beat.

Stopped in to grab a quick bite. Got my usual: Slim 4 (turkey) w/ cheese and bacon. I usually get the Thinny Chips to add some crunch to my meal, but I didn't this time and I missed them... Would've been on our way quickly except the guy at the register neglected to put "no mayo" for my b/f's sandwich so they had to remake it. Oh well. I enjoyed my sandwich with a little mustard and a refreshing iced tea. 3.5 rounds to 4. read more

Until this moment, this day, I have yet to have an unappealing experience with jimmy johns but today was the day. First when we walked in they neglected to acknowledge my girlfriends and I with their warm welcomed "HEY!" And to add onto this after we got our sandwiches at the typical fast rate the first bite was far from subpar the bread felt like a brick it was so stale and over toasted. They also neglected to give us our pickle we ordered. However, the worst part by far was when my girlfriend bit into her sandwich she noticed something and after close evaluation I discovered a small amount of mold in the sandwich. I'm very disappointed as this was my favorite sub stop shop. read more

Fast but sloppier than other JJs, spread is normally contained to one half of the sandwich, which makes for a sad second half.

Sandwiches are good but nothing fast here. Always slow to get it done. I always see like 10 people at other JJ's this one has 1 maybe 2 need to pick it up. read more

Jimmy John's is a really good clean nice place to eat... I love the number 14 with bacon sprouts and cucumbers with of course lettuce tomato onion I order at least once or twice a week... I have no complaints because, if anything is wrong it is always corrected... Thank you Jimmy John's for all your good service and your fabulous tasting sandwiches!... read more

I walked in w my own cup and filled it w water from the fountain. Then tried to order a sandwich, the cashier rang up $1.99 for a drink and I told her that it was water. She said it didn't matter, she still needed to charge me for it. I told her that the state law required free water to anyone that asked. She said only if we give you the cup! Umm... what kind of sense does that make? If anything I would be saving the company $ from using my own cup. So I asked her for one of the Jimmy johns water cups, poured my water into it and left. What a ridiculous policy. Will not be returning. read more

I haven't actually tried the sandwich yet - but my cashier couldn't figure out how much change to give( which was .37c) by the way. We were taking our sandwiches to go and couldn't get the dressing on the side? "Corporate rules" ok, but I don't want a soggy sandwich.... "Can I get the peppers on the side?" "No. You cannot have ANYTHING on the side" so a sandwich which is 8" long I now cannot share, and instead by an additional $7 sandwich. Kind of a rip off. read more

We've been in the pat couple of nights and last week and we always have great service and good customer service. Always very quick in giving you your order. I would recommend. read more

Fantastic location! Never have gotten my order wrong! I think Xenia R. and Jose R. probably didn't order correctly because I have NEVER had an issue with this location! I will be back multiple times! Great that they deliver as well! read more

Freaky fast delivery and order was spot on!

This place was good. First time going to JJ i told the guy at the register it was my first time. He suggested #12 and he was great! Location is really nice and clean. Im just not a big fan of their subs. But great business with great workers and location. read more

Great sandwiches everytime! I love the bread. Of course they are fast, which is nice. I even like their own brand chips. If you haven't been, give it a shot asap! read more

Great customer service - guy who runs the register is always helpful. Crew who makes the sandwiches always get my order right, even if I change my mind halfway through them making it. Place is always clean, bathrooms always clean, service is always good and sandwiches are always freaky fast! read more

I have ordered take out from this location 5 times over the past 2 years. Each and every time we get our sandwiches home there is something wrong with our order. Today was no exception. My husband ordered 2 tunas and a roast beef. He came home with 3 tuna subs. I called and again received nothing but a " sorry". I was very irritated and drove back to this location to pick up the right sub. The last time we ordered for our Super Bowl party, the entire order was wrong and the manager offered to fix it but not deliver the right order to us. Never going to this location again! The worst customer service I have ever experienced. Subway, we are sticking to you from now on! read more

The amount of mayo they put on my sandwich made it inedible. It was truly one of the more disgusting sandwiches I've had. This was my first time at jimmy johns and I will not be going back. read more

When I heard they were building a Jimmy Johns near my house I was excited. Love their subs. But the experience I've had at this particular location. Bad. They always get my order wrong. And what irritated me the most is when they forget to put veggies on the sandwich that already come with the sandwich! It's happened multiple times. Like they don't have the pics that tell you what each sandwich has on it for them to follow. Or they are trying to be to "freaky fast" that they mess up the order. Then the manager says they can't do anything about it. Don't even offer a free sandwich next time you go in or damn even a bag chips. Never going back. They suck and bad customer service. The one on 99th Ave and McDowell., way better. read more

Yummy Sandwiches...and it is so much fun jumping in the car with our bag of sandwiches from JJ's and having my hubby say: "That really was FREAKY fast." Every.single.time! read more

Only my 2nd time here, the first time it was ok so I decided to give it another shot. This time I was VERY unhappy. I walk in and asked what their famous sandwich was, the lady was helpful and said a #9. I decided to try it and before I could say no mayo, add mustard and peppers the sandwich was already made... The worker had to go back and open the package to make the adjustments but obviously couldn't take off the mayo. I just said forget it I'll just have it like that, then before I could explain I wanted onions the worker bagged it up again and had to reopen the sandwich for a 2nd time....damn can you wait so I can tell you how I want my sandwich?!?! Then my boyfriend ordered and the same thing...before just making a sandwich wait to see what someone wants on it before just assuming. Not happy at all and the sandwiches had very little meat!! I don't usually comment unless I'm really unhappy with the service. read more

Extremely rude service. The man behind the counter would not work with me to make the sandwich the way I had been ordering it for the past few times I've been there. When asked how long ago they stopped making special orders, he quickly remarked, "for as long as Jimmy Johns has been established". I told him I would not be back, and he did not seem to care in the least. Would not recommend this service to anyone. read more

At $10.50 plus tax for the Gargantuan sandwich, I will no longer be buying them. Although it is a good sandwich, it is not worth $11.00

So I placed an order for delivery and come to find out that they don't deliver to my house which is only 2 miles away from this location. I'm literary less than 5 minutes away it would have taken longer to make the sandwiches then to deliver to house. I think the commercials give an false impression. I won't be ordering from this location or any other. read more

Second time I've come here and it's just a weak sandwich I'm sorry. Worst of all to me was the customer service, or lack there of. Ordered on the phone, gentleman was rude as if I was interrupting his day. Arrived for this sandwich and walked up to the counter, paid for my food. I observed before she helped me, she was busy helping another customer. Gave the man his food, nicely placed in a to go bag. I get my sandwich handed to me with my cup for the combo. No napkins, no bag, no smile, no courtesy. Just here's your sandwich and cup like I'm just gonna walk out with these two things and chips all bundled in hand with my 6 year old. When I asked I for a bag I not only had to repeat myself, but got attitude with the loud unflapping of the bag like again.. ead interrupting their day. Smh, had half the common sense to say something but stopped myself since I was with my young one. Felt very awkward and almost prejudice. Could see it was a trainer and trainee, they looked at eachother and trainer said ' it's ok ' once again like I the customer is out of line/ interrupting their day at work. It will be the last time I go there, feel like calling speaking to manager but it seems like that's the culture at this store. From on the phone, to the time I walked in and out just horrible experience. $13 wasted, knowledge gained. read more

Very fast, very good, driver was professional and prompt and the sandwich tasted like a million bucks

Super fast service! The bread is always fresh and I love their Italian vinaigrette. #5 vito is the way to go. I do wish you could it it hot though, that would be delicious! read more

Yesterday evening my counterpart and a few other members of our staff ordered Jimmy Johns. It's been a while since I have had it. I will say the sandwich was quite good. The tuna sandwich with its toppings were quite delicious. Thank you for the fresh food and fast delivery! Thanks for the great customer service, volunteers from the Phoenix LGBT center! read more