Staff and management are RUDE They treat you as though they are giving you free food. People pay their money to get what you want to give them versus what they are simply asking for. DONT ask for anything outside exactly the way THEY want to make your sandwich because they get upset if you tell them you want light bread instead of dark hard bread. The put on gloves and touch their hat, their headset, pull up their pants, rub their hair... all with the SAME GLOVES they make your food with. But when you ask them if they can change their gloves, they're offended. Corporate really needs to do some retraining with this store and its management. read more

Been here before enroute back to Chicago from Michigan. Subs are super fresh and always made correctly. Fast service and nice music playing. Bathrooms super clean and easy in/out parking and back on freeway. Outdoor seating during warmer months read more

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Services weren't that good gave us little johns when we asked for regular But the food is good read more

Been going here on and off since it opened. Food is good when they get the right order to you. DON'T order a couple days ahead. I did that and got it the same day. I didn't need it until a couple days later and the receipt said to not make it until said time of order. Yet I still got it early. I'm impressed with there food the last time I went it was tasty and worth it. I prefer Jimmy johns over subway. There subs are better. Idk what kinda bread they got but it's really good. Not super soft and mushy but yet not like a rock. When ever I go in the staff seems nice. read more

I love all the jimmy John's but this one is especially good! I am on the road and love the drive thru's! My favorite is the #1Pepe on the thick wheat bread. I was recently in Grand Haven and stopped in . Great staff there , very individualized service! No drive thru but east access! read more

Needed comfort food and therefore I stopped at this Jimmy John's (not my usual location) drive through to order my favorite sandwich. This included one major modification - a particular sliced bread option rather than the flavorless and unhealthy sub loaves that they use. Having the right bread can make or break the sandwich and for me the sliced bread I selected was the right one to make the #8 a mouth watering treat. Unfortunately the delight and joyful anticipation that had lingered through the drive through and all the way home was dashed, when I opened the bag to place my sandwich on the plate. The receipt supported the disappointing sight. The person taking the order completely ignored the request to have the #8 on this sliced bread. At least it is edible, but the joy and the aspect of a special treat/comfort food is non-existent. I would have gotten the same meh feeling from a cheaper place or better yet, saved the cash and the indulgence and just eaten a quick prepare item at home. (Read up on their reviews on another site. They received high points, but the write ups actually identified a consistent problem with modifications and special requests - even though that chain is designed for just that - to make a basic sandwich to a variety of tastes.) read more

This review isn't about the sandwiches, it's about the staff- and an incident that occurred back on Customer Appreciation Day. Let me get one thing straight: I love the sandwiches here. I used to get takeout from the JJ's that delivered to Western's campus when I was in school. But this... So we wanted sandwiches, but we weren't going to be in the area for the big brouhaha that was the Dollar Sandwich Line. No big deal, we'd call it lunch and just pay full price for them. So we pulled up through the drive-through and ordered, and everything went fine until it was time to pay. S says she'd like to pay with her card, and suddenly we're told that the internet to the store is down. These things happen, but it would have been nice to know about before we ordered. That's when we heard something I still can't believe we heard from someone working around credit cards: "Why don't you just let us write your information down and we'll run it when the computer comes back up?" Yeaaaaaah... no. Let you write down S's credit card information and everything that entails and cross our fingers that it doesn't walk off with someone working there? Sorry, we don't know you guys from Adam, and there's not really a snowball's chance that we'd trust you with that kind of information. This is the kind of suggestion that just makes me shake my head. So we told them to cancel our order and ended up going for Subway in Paw Paw instead. Some suggestions: If your internet is down, tell people or put up a little sign that people can see to let them know just what is going on. Also, never, ever ask to record sensitive information with the idea you'll run it later. That's a massive security risk, and if that paper walks off with someone, it could end up causing a stolen credit card or maybe even identity theft. I don't think we'll be coming back to this location again. read more

I have been avoiding this place for a while because of all the things I read about the owner of the company being an overall garbage human. In a moment of weakness with little time for lunch and not wanting traditional fast food I gave my moral integrity the day off and popped through the drive through. Luckily now I can remember not to go back for another 5 years because the quality was so bad. Smooshed bread soaked through, wilty lettuce, on a plain unsatisfying sandwich. They have also in the last 5 years managed to save money by charging the same price but growing some kind of dwarf cucumber for their "whole" pickles. T hats $10 I wish I had back. read more

Jimmy John's - The saddest pickle in the world - Sandwiches Near Me - Kalamazoo, Michigan

The best jimmy johns in town!!!! Such great customer service. Keep up the good work! We loved the food and the atmosphere. I'll definitely be back! read more

Ordered online for delivery at 5:20pm and my food arrived to my door at 5:30pm just as I ordered it. Driver was quick and polite. Very happy. Thanks! read more

I was very pleased to say that this satisfied me and my friends. We noticed that it had 1 star and we think it does not deserve that! The sandwich was very filling and we would come back. But this was a stop on our great road trip. Thanks for the service!!!!!!!! read more