My glasses that I ordered ended up being faulty - the right arm popped out. I immediately contacted the company as this happened only a few weeks after receipt.
I first submitted a request for a replacement as they were under warranty on April 30, 2023. I had no response. I followed up on May 2, 2023. E** responded that same day.
I was told by E** on May 4th that my replacement order was launched.
I followed up on May 25th asking for an update as no new information had been sent.
I sent a new email to wecare(at)jimmyfairly.com on June 5, 2023 asking for updates on this replacement and another pair. I had no response and followed up on June 6, June 7, and June 8, 2023. No response on any of these.
M****** finally responded to me on June 8, 2023 saying that the replacement order did not go through and they were starting the process again. I emailed back this same day confirming that these should be sent, although I was now not going to be able to receive these in time for a work trip that would take me away from home for 2 months, hence my several follow ups.
I followed up on June 13, 2023 as there was no confirmation from M****** that the glasses would be sent to my original address
M****** responded on June 14 confirming they would be sent to my address.
I followed up again on June 27 asking for information on the order as none had been sent. I did not hear back. I emailed again on June 28 and again on July 4 asking for updates.
G****** responded on July 4, 2023 confirming that the order has been shipped but they didn't have a tracking number yet.
I emailed on July 5, 2023 asking for the tracking number. At this point, I'm also still seeing on the website portal that the glasses are still noted as being 'In Progress' and not 'Shipped.' No response.
I followed up on July 6 and today, July 7, with no response. I have, so far, emailed a total of 15 separate days, and this process originally started April 30, 2023 to now (July 7, 2023) and I still have not received word that these glasses are even on the way to me.
This company has, far and away, the worst customer service I have ever encountered in my entire life. Do not even bother - the frames are fine but nothing to rave about, especially considering the price point and the absolute terror of a process it is to try and speak to anyone and get any answers or help. Avoid. read more