If you are shopping for any dress that is special to you...RUN! So many thing went wrong with Jillian's Bridal loft, I probably won't have enough characters. I ordered 5 bridesmaid (all different styles) dresses in June for my November wedding. Jillian's actually didn't have the dresses we were looking for but the Sales Manager "wanted" our business and offered to get the dresses we were going to get down the road at a cheaper rate. I thought, "Well, this is a no brainer." TWO months later, I received a call from the manager saying that there was a few problems with the order (some of the style numbers were not available for her to get.) Frustrated but understanding, I chose something different within 24 hours of this notice. ETA of dresses was beginning of September. The date rolled around and I never heard anything so I called. The associate said the dresses had been shipped and would be in in a few days. I called back, and the associate said they they had never been shipped so I of course, frustrated again, asked to speak to the owner. I spoke with Vito, the owner, who informed me that he had fired the manager that was working with us. However, in more conversation, he said that I "stole" the dresses from him and he was unable to make profit on the dress. He was despicable, rude, and condescending. Almost as if he always spoke to women in this tone. He yelled and lectured me for an hour. And also, he said if I didn't pay a$25 a dress ($125 total) for rush shipping, that he wouldn't order the dresses at all. And if I decided to get social media involved, that he wouldn't order them at all. My wedding was less than 2 months away and my choices were limited to get dresses for my girls. SO, I unhappily paid the $125. I thought it couldn't get worse until my dresses arrived. Remember, I ordered 5 dresses. They were ALL short when they were supposed to be long (for my November wedding), one was the wrong color, 2 had the wrong color flowers on them, and one was a completely different dress. Upon pick up, the associate didn't really know what to do. I wanted to know how Jillian's Bridal Loft was going to rectify this horrible situation. She spoke with Vito, who said he would let us know what he could figure out. After his deliberation and threats of spreading the word about how he does business, he offered to SELL me dresses for $99 a dress that didn't even have the same colors as my dresses AND were not formal. After several talks, Vito continues to make up stories to clear his name but never once offered any possible or realist solutions. I would have been happy to get the rush fee refunded but that wasn't anything he was accepting of. This was an absolute disaster! This place doesn't care about your business but rather the final dollar regardless of the outcome for the customer. Vito, in no way, wanted to "fix" the disaster he and his associate created. If you would prefer to avoid a crisis during the planning of one of the most important days in your life, avoid Jillian's Bridal Loft and their associate store Lake Norman Bridal in Cornelius, NC. May you have a better experience than I did. read more