Staff is polite and actual service guys are great. The person at the counter spends way to much time talking and doesn't realize people actually don't want to spend their Saturday there. It is a have to. So expedite and have a little consideration for those that want to pay for service and move on with their day. read more

A little skeptical after I read the reviews, but my wife uses this place all the time. Waiting in line I got even more nervous listening to the two prior transactions. However, it turns out when you are not an ass you get very decent service. read more

Learn how to reset the oil change light on a Mercedes, it's your job. And FYI, you do not need to go to the Mercedes dealership, you were just being LAZY read more

I stopped coming here years ago because the service was bad, but I live nearby and thought I'd give them another try. I will say the service has improved, but their selling tactics haven't. I was told about all the flushes I needed, how my battery is low, how I need new wipers, etc, etc. I said no to everything but the oil change and wasn't given any issues about it. The guy at the register is friendly but talks A LOT and I ended up being skipped by someone that came in 30min after me...I was skipped for being checked in and the guy I was skipped for ended up leaving 20min before me. My oil change ended up taking an hour and a half and aside for the guy I was skipped for, there were only 2 others ahead of me. I was given a $20 discount, not sure if that's because I was skipped or not, but that was appreciated. All in all I think I'll stick with Pep Boys. read more

Ok I'll give them two stars, one b/c they're not all bad, and two b/c I've had decent service there before. But don't ever go there. I just went there, and spend 1 1/2 hrs. just sitting in the waiting room, and they hadn't even gotten around to asking me what we were doing today. I watched one guy wash the windows on one car for 10 min like he didn't have anything else to do. I watched the garage half empty b/c the staff was too "busy" to pull the next couple of cars in. And then I watched the manager texting on his phone instead of keeping his boys busy. Then to top it off, when I asked the to just pull my truck out of the garage so I could leave (b/c they hadn't even started looking at it after 1 1/2 hrs.), it didn't even occur to ask what was wrong, or why I was leaving, or don't you want an oil change. That was the icing on the cake. Safe yourself the headache, and go somewhere else. These guys suck. read more

I have been bring all my vehicles to Jiffy Lubes for well over a decade. Unfortunately this Jiffy Lube has a front desk person by the name of Whitney who treats people very rude, she has poor public relations skills. I have been watching her for almost an hour. As we were waiting for our car to be completed , Whitney was rude & short to the customers. Someone asked her what her name was,after she offended her, she put her right hand over her name patch and walked away from the counter. Jiffy Lube is known as a 5 STAR facility with excellent customer service, this individual is a horrible representation of Jiffy Lube professionalism, what a shame! read more

Went there to get my oil changed, mechanic came out and told me i have to stay there while we wait for the car to be serviced in 45 minutes, then he asks if thats a problem, "because i can just go somewhere else" So i did, HORRIBLE CUSTOMER SERVICE read more

This Jiffy Lube is great. The customer service is extraordinary and the prices always fair and willing to work out great deals.

The boss lets everyone go to lunch at the same time, so the wait is terrible around 1pm-2pm. Otherwise they do a good job for the $ spent.

My moms car badly needed an oil change and a tire rotation and we were away from the dealership she usually uses. The first two oil change facilities I visited couldnt or wouldnt do tire rotations....I found this location on Yelp on they could do rotations. Seeing the HOT/COLD reviews, I took a deep breath and went in. Everything went well. Yes, it did take 10-15 minutes longer than I thought it should take. And, yes they did try and upsell me. And somewhere in the proceess I did get an oil smudge on the fender...Guess what? Its not the end of the world! They did what they said they would to, sometimes it takes a little longer than anticipated, and its often to your benefit if you are offered a better product or additional services. You can always say NO, and you can leave. Also, an oil change is not going to break your car, chances are you had mechanical issues before the oil change that became apparent after. Blaming, the guy that changes your oil, fills your cooling system, tops off your brake fluid and checks you transmission fluid and air cleaner for a problem you have with your car a few days later is ridiculous. read more

So glad they are open today considering of the holiday weekend! Getting my oil changed today has been a great experience. They have awesome customer service here. Thanks guys! read more

Most expensive oil change I've ever had, but can anyone beat walmarts price? At least jiffy has great customer service!

This was my first time having my oil changed by any jiffy lube and I have to say they are very fast, friendly and efficient. I liked how they were not pushy to upsell me the higher grade oil or force me to get a new battery. I just wish I would have looked on yelp first to get $15 off my oil change and not after I already left! Ha! read more

This place is great! Very very good customer service. We recently moved to Temecula and I was looking for a decent place to take our cars for an oil change and this place is my choice. Got there this past Saturday right a little after 7am and was greeted right away and was in and out in about 25 minutes. They didn't try to sell me on any services like most places just told me to watch my transmission fluid. I highly recommend! read more

This is by far my favorite Jiffy lube service is fast and flawless. They never try to sell you things you do not need just inform you what is recommended. Justin is one of the main reasons I continue coming here continue the great service gentlemen. read more

Sean was super helpful and the service was super friendly and fast. Less than 10 minutes for an oil change. 10/10 would recommend.

MOST HONEST PLACE EVER!!! I went to this Jiffy Lube the other day to get an oil change. The manager tells me that my oil is still good and would be a waste of money to change it at this time! I was pleasantly surprised. It's incredibly hard to find a place with such honesty. This Jiffy Lube will forever have my business. read more

Went to get an oil change and a few others things done. They were fast, polite, easy to talk to. I feel they did an excellent job and even vacuumed the floorboards for me. I grew up on a farm where i changed my oil, oil filters, air filters, belts, and so on until i was 19. So long sotry short, when i get things serviced i know what i want done and don't need to be sold several other services. They were fast, did a great job i will be going back next time i need anything done. read more

I stopped by on a very busy Veteran's day and even though their bay was filled to capacity these great peeps were able to top of my oil immediately and had me out of there in 4 minutes. They were incredibly gracious and I can't thank them enough for their stellar customer service after my 8 hour drive from Northern Cali. Thanks again!! read more

I've been going to this location for over a decade. Yesterday got up - sold sparkplugs and 4 hours later, my perfect car was running so rough and horrible that I flipped out and just left it there and told them to call me when it's perfect again. Sent my husband up there and 6 hours later I got my car back.Oil change nightmare NEVER AGAIN, jiffy lube. See you in court if my car dies in the next few days. read more

Great customer service and a great experience at this location. Friendly service and very prompt, had me in and out there.

This place provides quick and excellent service and I will return to get all three of my vehicles serviced here.

Again I was so impressed after my experience with Jiffy Lube. Recommend to a friend & went in for oil change & brake fluid. Fast & courteous service as always. I appreciate that the manager, Michael, always informs me of discounts. I will continue to use this Jiffy Lube for my regular maintenance & recommend to friends. read more

I called there 800 number and left message in regards to my review and I heard nothing back.

Had an issue but the manager James promptly handled it and was very professional.

I have been coming to this location for years! I have always had a great experience . They explain everything to me and also told me what the manufacturer suggests. Great customer service . Will definitely be back read more

Best Jiffy Lube I have been. The cashier was very clear with the explanations and all things are discussed upfront. At the end, he took me to my car and showed me that all caps where there and that the oil was new. read more

Worst customer service. Would not accept a coupon that just came out in the mail. Just for $5, they lost my business, my family will no longer be doing business here. read more

Jay was very friendly and informative. Fast and reliable service. He knows his stuff. Highly recommended him. This will be my service place from now on. read more

came in last minute, they took my online $15 coupon, were quick, thorough and i was in and out in 1/2 hour with 3 people in front of me. will be back! Anthony was very helpful! read more

I am sitting In the waiting area for a standard oil change. from me getting out of my car Edwin greeted me and asked what he could do for me. I told him a standard oil change, the grade was going to be blend. He continued to try to up sale me full synthetic that would run me 118.00 just for a oil change. I told this gentlemen I was from Arizona and not use to paying 120 for a oil change. EDWIN very rudely said "well we aren't in Arizona, and you can buy a house for 50,000 there. so what do you want me to do with your car"?Came off very rude, and made me feel very harassed with all the other customers sitting in the lobby hearing our conversation. ruined my entire visit with this jiffy lube. I usually get my services done at the dealership and get great customer service and awesome product without trying to be upsaled on a 120.00 oil change. What I have observed for the past 40 minutes waiting in the lobby. I guarantee this employee has many issues with customers just by the way he speaks to people. Due to this employees comments and rude behavior, I WILL NEVER RETURN TO A JIFFYLUBE and will advised anyone not to get service at any jiffy lube. read more

Today was my first time visiting this business. The staff all were considerate and polite. I was there at 0900 until 0930 and the service was spot on. I am looking forward to giving a 5 star rating after 1-2 more visits. read more

So, where do I begin? This used to be Hospitality Car Wash. My wife and I had been going to this location for about 15 years. We never had a problem. Oil change+car wash, one price - easy. My 1996 Toyota Tacoma gets oil changed 4-5,000 miles. My wife took it there for me because it was always her place to go. My truck used to cost $46 for an oil change and a car wash. They, meaning Sean, tried to tell my wife she needed this and that, blah, blah, blah. Tried to charge my wife $78.59? My wife said no, he then offered her the upgraded oil at a discount (out of the kindness of his heart?) Charge $55.59. Okay-Oil change and wash - not a horrible price. After she waited over 45 minutes, then paid, he let her know that the car wash was no longer included, but that she could drive it around to the car wash bay if she wanted that. Huh? Behind 5 other cars waiting for a wash...another 30-45 minutes? and more $!!! Good business would have been to inform her right up front that she was paying $55 for an oil change and would have to pay separately and wait in line again for a wash. She took our daughter's car a month ago and the car wash was included (as it had always been)...Also, he/they didn't wipe down the underside of the truck (sloppy, lazy work), so we have an ugly 1.5' drip of oil on our driveway. They didn't fill the wiper fluid, or wash the windows (as indicated on the receipt). Never again will we give them our business. It was worth the drive across town at one time. No more. We will tell everyone we know about the way they are doing business. We would give it a zero stars if we could. read more

These guys at Jiffy Lube saved me last Saturday. I drove up with piece of metal stuck to the bottom of my car chassis that had fallen off a truck in front of me on the freeway. I hadn't noticed it until I got off the freeway in Temecula. They took the car in right away and were able to dislodge the metal. Thankfully, it did not do any harm. They did it with a smile and a no fuss attitude, and they did not even charge me! I was in and out of there in five minutes. Superior service. Renews my faith in mankind. :) read more

James was very pleasant and professional. They took very good care of me. I especially appreciate their honesty on the need s of my car. I'm definitely coming back read more

Staff was very polite and walked me into the waiting area, the bathroom was clean and there was no outright up-selling. They took good care of the vehicle and it was vacuumed. read more

I had to just stop and get air and Ronald was so kind and quick to make sure I was back on the road safe thanks

I thought the crew was friendly and did a good job but it is my experience that the next time I go in it will be a completely different crew. Check the Internet for a coupon or use yelp check in for a discount. I would have liked to get in and out faster but otherwise I was happy with the service. read more

Horrible and incompetent. We had an oil change on Mazda3 I bought brand new in September. It leaked oil all over my garage and we brought it too a closer Jiffy Lube. They thought they cleaned it off and fixed it and that it was just the oil pan. A day later, brought it back here with the leak still! So, a very nice gentleman made it clear we had to go through some inconvenient trips and we were not happy. The Assistant Manager by the name of Anthony, didn't even acknowledge us as we sat right in front of him. The tech determined the screw had been loose. I said it was most likely due to incompetence. He stated it was wear and tear. Um, my car has had TWO oil changes ever. Don't think so, regardless, he fixed it and he was not he tech who did the change. Not his fault. However, ANTHONY, heard ALL of this and ignored the entire situation. Didn't say one word. Total asshole, pardon the language. This Anthony guy was clearly a jerk, lazy, and has no interest in customer service. Thanks to him, we will never be returning, nor will absolutely anyone I know. read more

make sure that you have proper knowledge about what oil your car can take. i was right away greeted with a sales pitch telling me some outrageous price that i've never spent on before. i've been to other places that allowed my car to get a synthetic blend and they told me they can only do a certain type for my car with was BS cause i've always gotten a synth blend. the guy was service guy was refusing my request and tried to make me look like i didn't know what i was talking about but i know my car very well. KNOW YOUR STUFF OR YOU'LL SPEND MORE. read more