Went in with boyfriend with a heavy gold ring with 5 diamonds worth close to 4000 got an offer of…read more200 dollars don't go here. Go to a real reputable jewler

We called here to see if we could have a brass bell engraved. They were confident in their answer…read morein being able to engrave it so we dropped the bell off with them. We called to check on the bell and first were told the girl who could work on it didn't come in until 10 one morning and they would call us with an update. I'm sure there was some confusion with myself calling and my husband being the person they called back however, after we called to check again on the bell, we were told that they engraved it, didn't like how it came out, buffed it, and would be re-engraving it. Once again, when we called to check on it, we were told that the girl that did engraving didn't work on Mondays. Then, next thing we know, they are telling us they can no longer engrave it. I understand that unpredictable situations occur and perhaps my perception of the experience is a bit different, but we were told they could do something and then after apparently doing work, could no longer perform the service requested. It just felt a bit off... everyone was friendly when we would call so nothing against the employees, just ended up being a situation that set us back on this project (a gift) a few weeks longer than we would have liked and just seemed like we were being given false information.

I took my four diamond rings to get appraised. For insurance purposes due to a recent fire we had…read more Knowing that Diamonds only appreciate as well as gold and platinum are high right now. When the appraisals came back I had to laugh on how ridiculous the appraisals were. They were less than half of what was paid when purchased and with the the authenticity paperwork showing it was a numbered Hearts on fire cut, perfect cut, perfect clarity. Looking at the paperwork for the rings all four papers were exactly the same wording with the appraisal price typed in. The rings were four completely different rings. There was no description of any of the rings beside size. I got them reappraised by two other places after, with them coming out higher than purchased price, and the two other places matched each other. My point.... Don't spend the money to appraise them there and don't believe them especially if you want to sell them to them!

Stewart watch repair is terrific. Great repairs. Fabulous people! I wouldn't trust anyone else.read more

From the owner: We make custom jewelry, jewelry repair, and appraisals. We are closed temporarily for 6 months due…read moreto health issues and backlog of jobs. As we complete each of your items we will call you to schedule a time to pick up. Thank you for your patience. Stewarts Northeast Gem Lab

I was looking to expand my collection of rare coins. The store owner was EXTREMELY helpful and…read moreknowledgeable about what he was selling, and he was willing to discuss the market value and the history behind some of his pieces. The selection this store had was outstanding wether you are looking for Tiffany Jewelry, Vintage Clocks, Fine Silver or Gold Jewelry, War Relics, or Coins. Additionally, he was willing to give me a great deal on the coins if I bought more than one of them. I would highly recommend going here if you are looking for rare and vintage coins, or just browsing around looking for something to do.

Actual message from this store operator via eBay:…read more "estatejewelryemporium395: I think you should take those earrings and stuff them up your BOX... :)"

I was excited to see if this shop had an onyx lamp, as I've been searching out the right one for my…read moreextensive collection of rock and gem specimens. I had a budget of about 1000$ so I just knew I'd find one. I did! It had no price tag on it anywhere. My husband very carefully started to lift the side to see if it was underneath. The owner I'm assuming, a wretched woman with silver hair, proceeded to treat us like toddlers. She rudely chastised him loudly. We don't pick that up! She yelled. He immediately let it go. Then, she could have recovered and made a sale. Look, I get it, it's expensive, but you don't have to act like a banshee. But no. She stuck with being rude. I'm sorry he said, she said, loudly.... THATS WHY WE ASK. That was it. I was done. She tried to recover saying, well it's $650, soooo.... Like we couldn't have afforded it anyway. This is the second time I've had a bad experience here, with that same woman. I gave it the benefit of a doubt, but she's just a rude jerk. The prices here are ridiculous. I could buy the onyx lamp online for about 250-450, but finding the specimen and supporting small business is the reason I don't. I won't be coming back here.

I brought in an earring that needed a new post. Kim, the owner, told me it would be three weeks and…read moreit would cost about $80. (Foolish me didn't get it in writing). They send all jewelry repairs out to who knows where to get the job done. It took over six weeks and at least 4 unanswered phone calls. I finally got my earring back, however it cost $120 to replace a simple post. So, beware, get an estimate in writing. Kim was full of excuses why it took so long when I finally got a hold of her. I will NEVER go back. The jewlery in the store is pretty, but the customer service sucks!

VERDICT: AVOID, unless you're looking for gruff men, sarcastic "service", and overpriced coins.read more

I'm not sure where to start.. Ill just present the situation and let the reader decide…read more About a week ago I walked into this store in an effort to come across a capsule for a coin that I had just received as a gift. The coin that I had received came in a capsule (mint condition), however I was looking for one that was just a bit tighter so the coin didn't rattle in the capsule. After walking in with the coin the owners proceeded to open the capsule (keep in mind that at this point the coin is still a mint condition, never been touched, $300 coin.) After opening the capsule and touching it with their bare hands we proceeded to try and find a tighter case. They forced the coin in a capsule and was then unable to get it out. From there, pliers were used to forcibly remove the coin from the undersized capsule. Since there were multiple different capsules out, with little organization the owners quickly lost track of which capsule top belonged with the bottom. The end result was they forced the bottom of the original capsule onto the top of another capsule. I told them this is what I thought was happening, yet he still proceeded to shatter the capsule. From here it was determined that the capsule I was seeking was not available in this location, yet I had no capsule to put it back into to protect it. Needless to say I was quite unhappy at this point. The owners rigged up a bubble wrap contraption to hold the coin during the ordering process, and I left. The end result was a broken original capsule, a bubble wrap rigged box to hold the coin, and fingerprint/scratches all over my brand new, beautiful coin. When returning today to pick up the capsules, one of the owners tried to state that he had in fact broken one of his capsules and not mine. (despite the fact that I walked in with the same bubble wrap contraption I had left with 4-5 days prior.) The other owner, however, felt this was fair and simply gave me the new capsule as a replacement of my original one. I purchased a second one as a backup. So now my coin is encapsulated safely in the capsule, however it can no longer be considered mint because of the superficial scratches all over the face of the coin :-(. The owners are very friendly and approachable, however unfortunately the professionalism isn't even in the same ballpark for coin collectors. Buyer beware.

Disgusting service. Owner was unhelpful, rude and seemed determined not to make a sale. Very…read moredisrespecttful and treated me as though asking him questions caused him physical pain. Just incredibly rude.