I have 3 children (18, 15 and 8) who havve been seeing these doctors for almost 18 years. From before they opened their own practice. We have always loved coming here, the doctors and nurses are the best! However the office manager is horrible!! Every encounter i have ever had with her was bad. Through the years i have over looked it even though it resulted in me paying money I should not have, as well as getting upset. I have witnessed her treat the staff like crap and talk down to them. For those of you wondering why the office staff is so miserable all the time, this is why. POOR MANAGEMENT! Recently, I dropped off a sports packet to be filled out. The office had it for almost 3 weeks. I made several calls about it as well as was in the office for visits and asked for it. I was told the office manager, Kayla, had the packet and would call me. On the last possible day to pick it up I made several calls starting from 10am trying to get it back and was told it was being worked on, but nobody seemed to know where it was. I requested for Kayla to please call me, but instead she avoided all my calls and had the receptionist call to inform me she emailed me the doctor's portion on the packet. At this point I became irate! I learned that the original packet I filled out and dropped off was lost with all my son's personal and medical information on it! With all the privacy laws in place, one would think they would be a little more careful! Also, by this time the school was closed and I had no way to get a new packet. To Kayla I guess it wasn't a big deal and her attitude only made me angrier! I asked to speak to the doctor and coincidently they were not in, so i called the office and left a message for the doctor to please call me back which never happened. Shocks me that not one person could have even given me a courtesy call. I was under the impression all these years that they cared about their pantients and if a situation like this occured they would call to find out what happened. I was so wrong! Instead i recieved a letter in the mail, that by the way was originally sent to the wrong address, stating i needed to find a new doctor because of verbally abusing the office staff. I will admit I could have handled the sitation a little better, but I was driven to this point. Very disappointing to have to find a new doctor after 18 years, but I will not tolerate the carelessness anymore! read more