As someone who enjoys thick Figaro gold necklaces, when my necklace clasp needed to be replaced, I…read moretook it to Satterfield & Dempsey Jewelers in Warner Robins. The staff promptly updated me on the repair status. Once the repair was complete and the new clasp was added, they called me to inform me my necklace was ready for pickup. Upon arrival, I examined the necklace and clasp, admiring its shine and cleanliness. The ladies are very nice, helpful, and polite. The gentleman who owns the jewelry store is nice and friendly. They offer watches, rings, necklaces, and many more beautiful pieces for sale. Plenty of parking is available upfront by the jewelry store and on the sides.

Hello all my wife told me to go to Satterfield & Dempsey to get my gifted Omega watch bracelet…read morelinks sized, these folks are awesome, professional & inexpensive- I was not aware they also carry Citizens & Bulova Men's Dive watches- I will be back to get the Citizen's Promaster Fugu watch - blue dial, absolutely the best watch in the county by far..

Every visit has always been pleasant. The attention and customer service has always left my family…read moreand I smiling. We shop here for Birthdays, Christmas, and just because they treat DJ with such gentle care. Thank you for making us feel welcomed.

great service and good prices staff was very friendly it was a great experience we went on a Friday…read moreand was not very busy there selection was very good I came in and got a red dot for a good price

My recent experience here was nothing short of amazing. Katie and Pamela Davis were very helpful,…read moreprofessional, and personable. They listened to me and provided input. It was like sitting down with friends and discussing options. The only thing missing was a glass of wine lol. They were also very patient with my husband who was stressed about having to spend money. From start to finish it was great customer service, and I highly recommend visiting the store. I will be back soon!

Very good service, professional and personable. I have been a customer there for about 15 years.read more

I've been treated wonderfully and terribly at this location. As far as ring inspections go: my…read morerings were inspected here and the main stone in my engagement ring was loose and they didn't catch it, and a stone in my 5 stone wedding band was loose. They didn't catch it either. My rings are under warranty, and my main stone was chipped after they resized it from a 7 to a 5.75. Did they want to replace it? No! They wanted me to shell out $3000+ for a new center stone and even suggested an $8000 upgrade! They said the chip was an inclusion. It was only replaced after I went to the North Macon location and they verified that the stone was chipped. It was also loose again! My setting had been all jacked up from the resizing. It's wonky! To fix it this Kay's suggested an entire new setting: about $1400+... I refused to pay for THEIR crappy work and demanded they fix my ring. Now it's round 3... I was told by the store associates to "fill out the form myself" to explain what's wrong with the ring. Well, the new center diamond is at a slant. My ring is still wonky! I don't know jewelry terms! If you don't see what is weird looking about this, you don't need to work in a jewelry store! Unfortunately I'm forced to deal with this location because they initially sent the ring off to resize it. If you're buying or looking they treat you like gold. If you're upset they look at you like you're stupid. Very condescending... But I'm generously giving 1 star because I feel like it's mostly due to poor training. I'm ticked off at Kay Jewelers in general at this point. Go to the North Macon location if you MUST do business with this money grubbing company. I had one or 2 off experiences with Reed's but would recommend them before Kay's any day.

Decent Kay's, nice employees, but not very knowledgeable. I would say run of the mill Kay's that…read moreyou would find in the mall, only that this is a standalone. The best part of this Kay's is the AMAZING jeweler/repairman on site. This is the saving grace of the Kay's that makes it a 3 and not a 2.