Responded quickly to my request. Arrived on time and completed repair in a competent manner. Very…read morepleasant to deal with. Any further problems with my RV will result in a return call to Frank I was asked by several other friends on the work and they now have his number for their problems

They do great work, honest. And you won't have to wait months to get the work done. Like you would…read more if you were to use a dealer. They come to where you are, saving you time and effort. They also do warranty work. If your RV needs work, then ORR is your go to!

Brian is very knowledgeable and honest when it comes to his craft . I have a new fifth wheel and…read moreneeded AC repair under warranty , Brian took care of all the warranty paperwork as well as on time and courteous . He is what I call a true Vermonter that enjoys what he does .

Was having problems getting my RV refrigerator to run. Contacted BGM to diagnose and repair…read more Despite being fully booked up, Tyler set up a time when I could bring it in. When I arrived, he came out with his multimeter and went through his diagnostic steps. When all that passed, he tried something I was unaware of - pressing and holding the on/off button for 5-10 seconds. Problem solved. No charge. Highly recommend for customer service, integrity, professionalism.

BGM RV Centre Inc…read more June, 2020 This business is deserving of a 5 star review. My wife and I own a rather new park model. As with any RV, you will, from time to time, run into various issues. In our case, our "black" tank handle, was seized. This is not anything faulty with the RV as this can happen with any rig. Of course, I could have "played with it" tried to repair it myself but, I have always used professional help for any servicing of our various RVs over time. In this case, we placed a call to BGM on Monday, June 8, 2020. They are located in Chesterville, Ontario. Our park model is in a park located near Embrun. A service technician attended to the repairs on June 10, 2020. We were not at the RV when the repairs were done. The work done was impeccable, the service technician attended on the scheduled date and the repairs were properly done. We are truly happy with the repair but, more importantly, with the efficient service offered by this company. Tracey, who handled our service call, was polite, efficient and provided excellent customer service. Marc and Jane Coderre

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

Exceptional and high-quality service! Caring, competent, and…read morefast craftsmen. They identified the cause of the problem, carried out the repairs with care, offered a warranty--and all at an honest price. It's rare to come across such reliable professionals -- a huge thank to the AVR Inc. team. Before discovering them, we went through a real bad dream: another garage kept our RV for 11 months, feeding us frightening stories about nonexistent overloads and alleged negligence, and finally they declared it a total loss . We were coming out of a nightmare, and finding these true professionals was a blessing. We are deeply grateful to have found this workshop, AVR Inc., and we wish them health, success, and prosperity.

From the owner: Over the last 20 years, A V R Inc's name has been synonymous with excellence and efficiency in RV…read moremaintenance, repairs and inspection in Laval. Before taking the road, pay a visit to your RV professional!