We used this company for or wedding a couple weeks ago. Everyone loved it and the props brought by the company were great. Getting a DVD with the photos the night of is the best part. There was no waiting for it to be put together and sent to us.
However, their customer service skills could use some help. The venue was at a close friend's house and when they arrived to set up (late), they were very rude to the person that offered help to them. The only thing that we thought they needed was access to power. Thank goodness I had ordered extra chairs and tables bc they also needed that. When I finally had an opportunity to do the booth, the girl that helped people in and out was extremely unpleasant. I will be the first to admit that people were drunk at the wedding. Nevertheless, while I was in the booth with my friends (me being completely sober), she would rudely BANG on the booth by the camera and yell, "look right here!" She did this multiple times while I was in the booth.
They left on time even though they had shown up late.
Overall, it was fun. I don't know that I would recommend them again unless they got some new staff or at least learned to just pretend to be happy for three hours. Groupon and LivingSocial have deals all the time that are much cheaper and may come with happier dispositions. read more