Jensen and Jensen's receptionist, Tristan, was extremely rude to me, making my overall experience at Jensen and Jensen very unpleasant. I had to reschedule a minor surgical procedure, because Tristan did not enter my insurance into the database correctly upon intake. When I called to inquire if my insurance had approved the procedure, Tristan abruptly cut me off and stated "it's not going to be covered, I'm taking you off the schedule." She then hung up on me and presumably took me off the schedule. My husband is employed through the Department of Veteran's Affairs and we have 2 types of dental coverage, Tristan entered only 1 coverage. I explained this to Tristan at intake and she seemed to understand this. Unfortunately, I had to have a representative from my insurance call her to explain and reconcile this matter with her. When I called Jensen and Jensen to inquire about rescheduling the procedure, Tristan was again very impolite and ended our conversation with a very condescending "have a nice day." I'm not sure what happens behind the scenes, but her negative attitude towards me is befuddling. It's too bad, because Dr. Jane Jensen and assistants were very kind, professional and attentive. read more