I can't say enough good about the experience we just had at one of the Bravo Cabin Rentals! We…read morestayed at the Stars and Streams Cabin and it was amazing. Every time I talked to customer service from the booking to any questions I had about the cabin they were very friendly and helpful! The gaming equipment that was in this cabin was also well maintained and top notch! The cabin itself was very clean and up to date! Thank you for a fantastic experience and I highly encourage anyone anywhere to come and stay at one of their cabins! Top notch quality! Top notch service! Top notch value!

Our group of eight rented a cabin through Bravo Cabin Rentals in Broken Bow, and the cabin itself…read morewas beautiful. We had an amazing time, and our stay exceeded our expectations. After we returned home, I realized I had accidentally left my BBQ tools at the cabin. I contacted Bravo Cabin Rentals, and because the cabin was occupied by new guests, they couldn't retrieve them right away. I sent Linsey photos of the tools, and she assured me they would ship them back as soon as they had access to the cabin. What disappointed me was the lack of communication about the cost. I wasn't the person who made the reservation, so I hadn't read the rental agreement. To be fair, their website and contract do include a $20 lost-and-found handling fee. However, after three or four phone calls and five or six emails with Linsey, she never once mentioned that I would be charged a $20 fee in addition to the shipping cost. When I questioned the charge, I was simply told I should have read the contract. The actual postage to return my BBQ tools was $11.65, yet I was charged a total of $37.43. I could have bought new tools with free shipping much cheaper than them helping me. The cabin was excellent, but the customer service after our stay left a lot to be desired. A simple heads-up about the additional fee would have avoided the frustration. **Buyer beware:** All renters need to read the rental agreement carefully. Don't assume fees will be explained to you, even if you're communicating directly with the staff. Based on my experience, every service comes with a charge, and it's up to you to discover those fees in the contract.