I have never had a good experience with Erie! My daughter has been their patient since she was less…read morethan two months old. Yet, every-time I call they tell me she has a different physician and their records don't show she is a member of Erie. Even though this is the ONLY place she's been the last 18 months! Between the Waukegan location and Evanston location I don't know which is worst! Today I called to make her a dental appointment for the first time ever, got told she'd never been to Erie or had Erie established in her records, yet they see an open my chart. The schedule maker Victoria sits on the phone for 10 minutes telling me my daughter is not an Erie patient and needs to switch physicians. I tell her I'm not sure how that's possible because she's been coming to both Erie locations most of her life. She continues to say they have no record of that and I need to call my insurance company. I then ask her does that mean she can't set my appointment? She says she can still set it so I reply can you set my appointment then. This is after 10 minutes of her telling me I'm not understanding her ! Talking in circles but I'm just looking to set my appointment. She then puts me on a long pause when I ask her to set my appointment . The Waukegan locations receptions also have attitude issues. They never greet, don't acknowledge you, and always wait a prolonged time to call you up even though there's hardly ever anyone at the desk being help. A different account, Last month I had to take my daughter to Erie Evanston because the Waukegan location was booked very far out. I get told I have the first appointment slot and will be taken right away. We arrive on time! Still wait 30+ minutes and have atleast 8 people taken before us. Once we get inside I tell the nurse about why we're here, the doctor comes in and asks is this a routine visit. I'm like no I explained to the nurse why we're here .. she ask me to explain to her again. Before I'm even done talking she's telling me "well that doesn't matter, let's talk about vaccines". I was truly disturbed. My toddler had been going through it, I'm trying to explain what's going on and the doctor basically brushes it off. I asked to see another physician and the doctor tells me go see your physician then & tells me I haven't had my daughter seen since she was 9 months old & she's very behind on shots. I tell her that's untrue my daughter has had several appointments since then. She then gets on her computer and was like oh sorry, she has been seen just a different location. I tell her I obviously know that, she was the one trying to say I hadn't taken my daughter. Because instead taking the time to read through my daughters charts, she just goes with the first thing she saw. Not even having enough compassion to communicate with the nurse . She was really upset that I didn't want to talk about vaccines first, but the actual reason we came. I asked to see another physician because she's not listening to my daughter's issues and only wants to talk about vaccines. Once I said that her mood changed, she tells me continue explaining my daughter's issues. I get bad energy when making my daughter's appointments, when at the locations, and at the reception desk. I'm actively looking for a new provider because I can tell my daughter best interests are not there. I would NOT suggest ANYONE to take their child to ANY Erie location with the quality of service they're provided for my child that is under 2.

Very confusing and poor care! They cancel appointments while you are there. Usually you see a nurse…read morepractitioner.Doctors are inconsistent

Jesse P from their BG office has helped my family IMMENSELY. He is so patient and kind and unlike…read moreother therapists we've worked with. He really got my child to open up and really partake in healing. I am forever grateful!!

I started coming to Arbor counseling about seven months ago and my counselor Jeff Miller is one of…read morethe best people I've ever met. He was very caring and introduced me to EMDR therapy which helped greatly with dealing with past issues. Jeff never made me feel like he was forcing me into any kind of therapy, he tailored everything to what I needed and what I requested. Judging by the reactions that I got from several different patients when they saw their therapist, I can only imagine that everyone there is just as caring as Jeff. I would highly recommend Arbor counseling to anyone who is looking for help to get through tough times.