I recently took my rabbit here while I was on vacation for a week and I loved the way they cared…read morefor my rabbit. Although you must provide your own cage,food,treats and whatever your pet needs for comfort. I love the system. I would prefer that the food and other stuff is his own stuff. No digestive problems from switching to another brand of food. His treats were approved by me because I provided it which gave me comfort in knowing what my rabbit was getting while I was away. Good prices too! Ok so when I picked him up a week later he was in a much bigger "kennel". A cat kennel versus a cage, I think they did that since there was extra room for him, it was much bigger than his cage for babysitting. He looked comfortable and was happy to see me. They take pride in what they do. The facility is clean. The dogs are separated from the cats. The staff was friendly and spoke English. They accept VAT forms. But since the price for my rabbit was so cheap I didn't need a VAT form. I will come back here any time I go on vacation. Also when I went to pick my rabbit up, the door was locked (probably lunch time or something) but I simply rang the bell even though they have specific times of open/close and one of the staff members came to the door and I was able to get my bunny and go home. I recommend this place to anyone and will return. Thanks for taking care of my rabbit while I was away.