Visiting Milan for the 1st time & wanted a blow out for my 16yr old daughter who has appointments in the city. The lady running things was very nice & super friendly as well as patient with my lack of Italian. She gave my daughter a great wash, but then the stylist that she handed her off to was obviously not happy about getting this blow out job. I understood enough to comprehend that she had another client coming & was not happy about working another client in. I tried to make eye contact with her & smile but she wouldn't even smile back. I appreciated being taken right away but not being made to feel that our business was a problem and would rather have been given a later appointment with adequate time allotted. She relaxed a bit at the end but she didn't use any heat protectant before the blow out & I had to ask for a little bit of product to be used at the end (I think I was charged for it). I did buy product there afterwards & the prices were fair. One of the reasons I walked into the salon was because I saw the Kerastase products in the front & thought they would be used in the appointment (that is usually the way in the US) read more