I have to say that I am a big fan of JC Penney's at Galleria. I hadn't been in there in a long time, until a recent trip took me in there looking for some clothes for an interview. Turns out they have a fabulous plus sized department, even if it is hidden upstairs in the homewares section! It seems that everything is always on sale - on top of their already low prices. The staff is friendly and helpful, and the lines aren't usually too long. There is also a Sephora in this location, which is pretty cool if you need perfume or make up. The shoe department has seen better days, but what do you want?! They also recently remodeled the home section, and it has a pretty cool vibe. Overall, they have a great selection of items and decent prices. Even better when you find things on sale! I will definitely be back, often! read more

We always shop @ Jc Penney but this is not one of their better locations. The one in Reno was much nicer and had a larger selection. The Galleria JCP needs a major make over or something. It almost feels like a rummage or a yard sale. There's stuff thrown every where and its kinda hard to find your size in most things that they carry. Here's the good news if you find what your looking for it will be cheap. Which is always awesome. Sorry JCP I hate to do this to you but its 3 stars. read more

Haven't been to the mall in years, today I was reminded why!!! Hubby needed underwear and insisted on Penneys (No idea why!) Went up to the counter in the men's department to pay. The clerk seemed openly hostile. Husband asked, "did we interrupt something?" She said, " no. " Rang us up with out another word, didn't even thank us for our purchase. We won't be back.... read more

This store sucks. Management needs to get the sales clerks all on the same page. One employee tells me I can use a coupon for $10 off of $25, pretax, another tells me the $25 needs to be the post tax amount. My total...$24.90. What can I buy for 10 motherfuckin cents??? read more

Terrible customer service called 5 times no one picks up the phone and then the system hangs up on you

Typically I don't shop at JCPenney unless I'm with my mother. I think JCP has lost itself to an older generation. You don't really hear too many 20-somethings saying, "Oh I got this at JCPenney" or "I shop at JCPenney ALL THE TIME!" Normally I think JCP is good around Christmas. They always have amazing sales and you can find really cheap kids toys here strangely enough, such as RC cars and helicopters. You can also find good stocking stuffers, especially for the older people in your family. I have also noted I can find cheap running shoes here as well. As for their clothes selection I never find anything I like. Their junior/petites section definitely does not speak to me and the clothes, to me, all look pretty cheap and junky. I rarely find anything I like. They do have a decent small appliances/kitchen section and if you get their catalogs/sales in the mail you can often find a pretty dang good deal on certain things. This past Black Friday I got 24 Lock-N-Lock storage containers for $19.99. Very cheap. This particular JCP is lacking in customer service most of the time and often I find that the customer service people have problems running coupons or being able to point out where the deals that are being offered in the catalog are. Management could do their store a favor by training on the weekly/daily deals a little better. It's an okay store, but it's really good for certain things. Just keep that in mind. read more

On a visit from CA, my granddaughter and I stopped in to browse Sephora b/c we were shopping for prom. We felt very welcome. Lisa K SLAYED my grand's mini makeup. She has acne spots and she showed her how to completely cover them and gave a thorough explanation about why the products were selected. The look was Stunning. We liked her work so much we returned for my mini makeup, the next day. Again another stellar job. Lisa K is truly talented , Penney's is fortunate to have her; skill and product knowledge are the best!! read more

JCPenney - Department Stores Near Me - Henderson, Nevada

I like JCP's. The clothes are good and the employees are nice. Plus JCP is the only one that sells LEVI's for juniors so this is my go to place for Jeans. There are also a great variety of other things. I come here a lot for Christmas. read more

Love to go there they usually have a coupons for an extra discount , but the most importantly is their hair salon. I go to Parisa to get my hair done. She is simply amazing! read more

We had such a great experience getting our family portraits done at JCPenny. Favi did such a wonderful job getting the kids to smile and catching that special twinkle in their eyes. She was so professional and easy to follow. She gave great directions. Our pictures came out wonderful because of her. I am so pleased with our experience. We will definitely be coming back again for more pictures. read more

I really like their men's department. I like the clothing and the prices. However, the hassle of checking out really makes me dislike shopping there. The men's department did not have a cashier available so we walked over to appliances. There were 2 customers ahead of us and 2 cashiers- and it still took 20 minutes for our turn. (I am not exaggerating) One lady had ONE item! When we asked the cashier to Order 2 shirts in a different color than the shirt we brought as an example he said they were out of stock. I'm kinda confused because I went online and ordered them myself with no issues at all 3/19/2018 read more

This review is for Dr Kim. She is great. I wish that the staff will be more attentive and great us when we walk in or call us when the glasses are ready read more

I just had the most mind boggling experience at this store today. I went in to get an item that was on sale. Online, it was an additional amount off. At checkout, I asked the clerk if I could get the online discount. He told me no, that I would have to buy it online. I said fine, pulled up my phone, was about to purchase it, he then proceeds to tell me that I would have to wait to get the item delivered to the store. I stated to him that online, it said it was available at the store, as I'm holding the item in my hands! He said that's not how online shopping works. This is so stupid!! I could not buy the item in my hand for the online price, from their own website!!!!! I just walked out. No wonder they are going bankrupt, a client in their store with cash in hand was refused a sale!! It's just incredible that they would turn away a customer willing to buy from them immediately. That was the absolute last time I walk into JCP for anything. See ya in the news, next to Radio Shack! read more

Portrait studio sucks! They schedule appointments with 10 minute intervals and run 45-60 minutes behind! They also only have 2 people working durning the busiest season for family pictures. Management here lacks common sense. read more

I really love to shop at this store they have really good deals and everything is on sale I walk in the other day because I need to buy some jeans I tho I was going to spend over 50 dollars to get them i walk around and I saw some really cute Mom jeans that where one sale for 21.99 and the cashier gave me a coupon too that was a 50% OFF !!! I end up paying around 6-7 dollars for each! I personally recommend this store a lot to everyone else ! read more

Of all the department stores I've ever been in, this is the lamest! The selection of clothes is not very good and the staff ignores you. Pretty disappointing!!! read more

Waiting for my sister (actually I'm using her phone), this store was a bit warm and a bit cluttered. I had three people ask me if i needed assistance while I waited which I thought was nice. Soooooo much to look at I feel like I miss things. Fuller than my JCPenney back home. read more

I first went to MAC where they treated me like a neusance and left with no help or product. I then went to Sephora where the nicest girl named Maritza helped me with my troubles! The best service I've ever had at beauty store. I will be a continuous customer here because of Maritza. read more

I've never shopped at JC PEnneys in years since they closed in Hawaii. It was my first time back since and I must say I'm not impressed. No one asked if I needed assistance but I did get some stares. I'm a paying customer just like anyone. I found a shorts that was a good deal so I picked it up for purchase. I went to the cashier who was not that friendly. He said hello and thank you but it felt forced. It's like he did not want to be there. If this is the kind of service that JC Pennys stand behind then I won't ever come back to any location especially this one. What is worse is that I think he's a manager or supervisor. That is very sad. Ugh . read more

I was ready to check out and got in line. No one was at the register in the women's Dept. A lady then approached me and asked if I was ready to check out. I said yes. Then a couple came out of no where and went straight to her register and she just took them first and didn't even acknowledge that I was at the front of the line or the fact that she had asked if I was ready to check out. She didn't have a name badge on so I couldn't get her name but on the receipt the assoc number is 0775. The transaction number is 6457. The store number is 2626. It was at 4:59 pm. And I had told her I didn't appreciate that she took them first after asking if I was ready. She said she didn't know I was standing there. Really? I love shopping here but if I knew that was going to happen. . I wouldn't have came. That was just rude. Thanks JCPenney read more

(Parisa)my hair stylist is amazing and I love the way she did to my hair..and I will recommend her to my friends and family.

My girlfriend had a cosmetic situation so we went in here. They did not have what she needed but the lady did let her know where we could find it so that was fine. I was busying myself with the men's fragrance's so I was enjoying that. Everyone was nice to us so I would go back. read more

This store really lacks selection. We went to the suit department, the selection was really no larger than a closet, when I asked for my size, they didn't even have it or I actually looked for it, there was no salesman around in the department. When asked about another department in another part of the store, a salesperson gave us the wrong directions. read more

I love the products they sell. I am consistently less impressed with the staff. There is usually only one person per section who has a clue. I try to find that person when I have questions. read more

The customer service just OK. I was appalled that I cannot say it was great. The ladies who helped up just had too many other projects to fully give their time to my wife & I. The selection for baby clothes, horrid. The prices resemble what I found at Khols, way toooooo expensive! read more

This place is just the worst! Horrible customer service. Their employees blatantly show how much they dont want to be there and they have soooo much attitude! They cancelled my ship-to-store order without notifying me that it even got there! And it's not the first time! I've been a loyal customer since Robinson's May closed, but I've just about had it with this franchise! read more

What a great experience. My son and I had to do some birthday shopping and we got so much with just one stop to JCP. The cashier was so friendly and went above and beyond to give me the discounts they were running that week. I typically don't go here and forget what a deal it is. I'll be going back! read more

Five stars for customer service from Scott! Every time I've come in and dealt with him, he's went above and beyond to make my experience as easy and friendly as possible. read more

Yesterday my fiancé and I went shopping at few different stores for our engagement photos. He found what he needed but I kept on saying "I just want to go to Jcpenny" but they were closed and I left empty handed from the mall. Today, I went to Jcpenny and found my whole outfit and got A M A Z I N G deals! I knew they would not let me down. I went by myself and I asked a friendly employee for her advise multiple times and she was so helpful. When checking out, yes I Waited a bit but no biggie. There were enough cashier. But they both had returns. When I got called up the same lady that helped me cashed me out and even though I got great deals, she gave me an additional discount because she was excited for my engagement. I had a good shopping day :) read more

JC Penny has really changed the store! The best thing about this store is that they are not afraid to have a sale! Love the 50-80% discount, plus coupons! read more

Dr. Jenny H. Kim is the worst eye doctor ever. If you have an appointment. You can forget about being seen at your appointment time. This will be the last time my family of 6 ate coming here. read more

I like their employees is so friendly and helpful and I hate their fitting room is not clean and neat so uncomfortable for me but most is fine with me. read more

I want to write a review for the Photo Department. We went in tonight for our scheduled photo session for our almost-7-month-old son. Amber helped us out and I have to say she made our experience so GREAT! I have never gotten photos done before but after this I will be returning for sure! She has this personality like I have known her for years when I have actually only known her for minutes. She has EXCELLENT customer service skills and it was just a thrill to have this experience. My son was happy and smiling the whole way through. Amber was very kind and gentle with him and her photos show her passion within her job. :) read more

Today September/24th around 12:30 pm, my friend and I visited JCP at the Galleria mall, we decided to go to The Sephora kiosk to see what's new, what new products are out, and maybe buy a nail polish that I was interested in, and just look around. We were well dressed ladies in our late 30's, we went to the eyeshadow counter and were testing out the new shadows, suddenly a sales woman probably in her 60's with short blond hair appeared, and starts to rudely tell us to use a sponge instead of our fingers, we said fine, we've never been "repremended" by a sales person before, then I made a mistake to ask her that I never picked up my birthday present that Sephora members get, she didn't even ask me when my birthday was, she rudely told me she had nothing to offer me in her store, I said oh ok, just very rude woman. Then we went over to the nail polish counter, which was what we wanted to buy, we started testing some polish, she kept following us, and "cleaning up" after us, we were very careful to only use the samples, and putting them back in their proper slots, but she wasn't having it, she kept following us the entire time, at the same time making comments to the other sales woman, telling her that there were some sample polishes missing and if she saw who took them, she just made us very uncomfortable!!! We finally were so turned off by the whole experience, we just left. I love Sephora, I have shopped both at the Desert Passage, and the Venetian Sephoras, and online. The Sephora philosophy is to come in, be comfortable, test out products, without being followed and being felt like criminals. This woman acted like we were going to pull a fast one on her. The whole time we were there, she was not welcoming, was rude, curt, never once smiled, and never asked us if we needed help, she should either be retrained on how you treat customers, or just work somewhere where she did not have to deal with people. read more

I've only been shopping at JCPenny in the last few years or so. When I was a kid, embarrassing, now as an adult, they actually have some nice clothes and I get ALL of my work clothes here (suits and blouses). The customer service is hit and miss, mostly miss. And the time it takes to check out can be ridiculously long (I'm talking upwards of 30 minutes) but...they always have great deals and give 15/20/25% off coupons so it can be worth it. They recently added the Sephora to the store but do not be impressed. I've been a Sephora shopper for years and this one is NOT a real Sephora. The women who work in the Sephora are always SO rude, they don't have half the products a full Sephora does, and the employee's clearly don't know or care what they're doing. I took my family in to have pictures done and I was equally unimpressed. It was so difficult to make an appointment (they called me to reschedule after I booked online and told me if I scheduled a different appointment then I'd have more time because no one was scheduled for 40 minutes after; turns out they schedule in 10 minute increments!) and when we arrived we were rushed through everything. I don't want to come in and be rushed; I want to take my time, get all the poses I want, andbe able to sit down and go through my pictures. Not here, you get 20 or so photos and that's it, they won't take more, the girl is really rude, and then you have to stand at the computer at the front while other people are talking and what not and try to pay attention and quickly (because, still being rushed) pick the photos you like. Seriously, the only reason I gave 3 stars instead of 2 is because on a good day you can get about two big, full bags of clothes for less than a $100. My love for a deal gave them the extra star. read more

I had a very good experience shopping here. The woman who helped me at the Jewelry Counter, Dianne, was extremely friendly and helpful. As well as helping us with the jewelry, she helped us find an item in the clothing department we may not have found otherwise. I am very greatful for her kindness and patience. Thank You Dianne! read more

Bought some dishes and the girl tells me she will come right out and bring it to my car for me because I had a two-year-old with me and it was hard to carry. I am outside in the heat for half hour now and two phone calls and still no dishes. Great customer service after I called twice already. Managers came outside and rectified the situation. They were great and apologetic. It happened and that's why good managers will address it. Thank you! read more

Don't buy any type of ring from this place. My wife and I were going to renew our vows on Hawaii. I picked out a really nice 4 carat ring for the wedding. Or so I thought. The ring was blessed by the pastor and 3 days later on the plane back one of the smaller diamonds on the ring fell out. They gave us the exact same ring 2 weeks later. Today I get a call from my wife telling me a stone fell out of the new ring we got. We had just gotten this new ring blessed by taking a side trip to Kauai to have it done. Now I'm out an additional $400.00+ and my wife has a crappy ring to wear. Go to a jeweler and don't get what you think is a good quality ring from a department store. read more

WE took family photos here found a Group on online that was amazing and the photo shoot was just as amazing. you only get 2 shots to keep, one digital and one print in a bunch of sizes this is usually over 200 dollars though and we got it for about 50. The photographer was very friendly and knowledgeable. we are planning another shoot this weekend. Don't miss-out on the Group on. the shots all came out great but we opted to only pay for one extra i think it was about 10 bucks more. the digital download is high res and came same day with the rights also. read more

Horrible employees... and even worse security... this am on black friday i was assaulted physically n mentally my a man n the shoe department.. no store employees reacted at all... i ran away n found a employee in the front standing around handing out buttons... i told her what happened she indicated she would get security.. we waited 15 minutes before security came.. he told me they wouldn't do anything unless i filed charges... i was like i'll file charges with the police but jcpennys should remove man who is assaulting woman in the store... he didn't respond.. we then went back to the shoe area in the guy was gone... i asked how come it took so long for him to come help me.. he said they only had 3 security guards in the store... wow the store is way to big in on black friday to just have 3 security... he then indicated if i saw the guy again to tell someone... yea so he can hella beat me up now n your 15 minutes away... i will never shop at pennys again.... read more