Now this store was having a sale!!! As soon as I entered a…read morenice gentleman approached me to see if I needed any help and to tell me that most of the clearance items was an additional 50 % off and the dresses were BOGO FREE...so this is a good sale. Was I broke, heck yeah!!! Did they have my size in the sale and clearance items, heck no!!! But I enjoyed looking. I love digging through the clearance racks, I usually find some I can't live without. I found a great pair of jeans for only $5 but they were 2 sizes smaller than my waist now..so it was a no go but the price was to die for. I wanted to squeeze those jeans on for that price it was a steal but I just couldn't get them on comfortably so I had to let them go. The staff here was extremely friendly and helpful. The store was very crowded with shoppers due to the sale but it was still clean. I would definitely go here again!

Pricey. But that's the normal for this brand in general. The cloths are nice and fashionable…read more This location in particular has a really large selection which is nice. the employees were very nice and helpful as well. they also have a nice and clean store. My wife and I drove about 40 miles to go here and we WILL be back.

Randomly stated doing here when I took my grandma to visit my great aunt in kentucky and they…read morewanted to stop in after visiting the liquor store. I found so Brandy cute dresses and tops at best reasonable prices and I was hooked! This one galena to be located near my house and so I stop in periodically because they not only have great regular price items but their clearance prices can't be beat. I also love their jewelry selection!

I went to this Cato to get help with finding new outfits. At the time of purchase I had lost 88…read morepounds and didn't know the size I wore. Catherine the manager of the store went into action. She pulled outfits that I would have never purchased in the past. I told her "you are blowing my mind lady." She was very confident about me fitting in the pants and tops she chose and I did fit them all. At the end of trying on each out fit, Catherine took the time to go over all the outfits we picked out for each upcoming event. I walked out the door with at least 8 interchangeable outfits. I was ready for Florida. She doesn't understand how she has help me with my weight loss journey. I told her we are not done yet. When I get to my goal weight I told her to be ready. She said @ I am ready." Catherine made my experience that day one to put in my journey. Thank you Catherine.

am writing to share feedback regarding a recent return experience at the Marshall's New Albany,…read moreOhio location, which was far more difficult and unpleasant than it needed to be due to the behavior of a cashier. I was returning two sweaters purchased online--one size large and one size medium. The large did not fit, and the medium was damaged (a button was missing). Both items were brand new, still had the original brand tags attached, and I had the receipt available electronically on my phone. Initially, I did not have my phone with me inside the store. Although the cashier was able to locate my receipt in the system, she stated she needed to see the receipt on my phone because it contained "pictures." I understood this requirement since the items were purchased online and did not have Marshall's tags. However, I was then incorrectly told that without the original plastic bags the sweaters shipped in, the items could not be returned. This was confusing and frustrating, especially since I had proof of purchase and the items were new with tags. When I asked what I was supposed to do, the cashier responded, "Honestly, I don't know what to tell you," which came across as dismissive and unhelpful. I ultimately went back to my car to retrieve my phone, after being told I would need to get back in line. After returning to the line, I unfortunately ended up with the same cashier, Kayla. I provided my phone showing the receipt, photos, and matching item numbers. At that point, the return was processed--but it was issued as a gift card. When I asked why, since I had the receipt, I was told it was because I paid via PayPal. When I asked where that policy was stated, Kayla said she did not know. To avoid having funds tied up on a gift card, I asked if I could return the items I had just purchased (over $100), then repurchase them using the store credit. She confirmed that I could, but questioned why I would want to do that. After retrieving the items from my car again, I returned to the store. At that point, I overheard Kayla discussing my situation with another employee in a clearly negative manner. When I approached, she stated she was no longer open, despite audibly talking about me moments before. Another cashier assisted me, completed the return and repurchase efficiently, and the transaction was resolved. While the situation was ultimately fixed, it required multiple trips to my car, unnecessary confusion, and enduring rude and unprofessional behavior. The issue itself was not the policy or the process--it was the attitude. Talking negatively about a customer within earshot, being dismissive, and making the customer feel like a problem was completely unnecessary, especially during a relatively slow time in the store. I understand policies must be followed, and I was more than willing to do what was needed to resolve the situation. However, courtesy and professionalism should still be the standard. This experience did not reflect that. I hope this feedback is used to improve customer interactions moving forward.

Holy wow. I've never been to this Marshall's'/HomeGoods mega store, but I will be back. My friend…read moreand I were both starting new jobs, so we stopped in to look for some office clothes, and we scored pretty big (note that we are both more in the business casual realm). We were in here for 3 hours! Clean, well lit, LOTS of merchandise. The seasonal section was huge. I never even made it to beauty or shoes, but they looked like decent sized areas. Anyway, if you're a Maxxinista, this location is the real deal!

I called Hair Joy Beauty supply, simply asking if they carried a hair care product for my daughter…read moreand someone with a strong accent answered and she was extremely rude. I would never spend another penny with Hair Joy Beauty Supply ever again. Simply based on that interaction.

Came in here looking for a product named Kitti kitti (lmao)! Listen, I was told to go to the front…read moreand ask for the kitti kitti product so I did! I hear it's great for clearing razor and clipper bumps. I also purchased the Kaleidoscope Miracle Drops Extra Strength and my Bow Wow Power Wave Durag! The store has a lot of products and the cashier was extremely helpful! Definitely will be visiting this location for my Black Hair Care Needs!!!

Another great organization that seems to be just right for me and my wife…read more For the money spent at BBW, the quality/quantity of their products is usually very impressive. Today, even the savviest of shoppers wouldn't find great deals. We bought the bare minimums and used Mrs. E.'s coupon resources to score a semi-decent bargain. The staff at BBW is typically warm and friendly. The two young ladies here were not. I've had better treatment from a teenager at a fast food joint. Very surprising for this organization. I can only hope this is an isolated incident at this location. Perhaps next month will be better. I'm just glad this isn't a company wide problem. 09/24

This store is awful. I placed an online order and due to reasons out of my control I couldn't make…read moreit there until the day after the order expired. I called and spoke to an associate and she assured me that my order would be set aside and not cancelled. I arrived at 10:30am (I told her I'd be there by 11) and my order was already cancelled. Wallflowers are literally the only thing I still buy from B&BW and after this I don't think I'll be getting those anymore. Very disappointed.

I would love to give this store five stars because they really do have a variety of clothing for…read morechildren. However, the return policy is absolutely ridiculous. A friend of mine purchased this pretty dress for my daughter in 2 sizes. I kept the size that fit and tried to return the one that was too big. Since I didn't have the receipt, I was simply asking for store credit but unfortunately their policy is you can only get the same item in a size up or down if you don't have a printed or digital receipt. I have never heard of this type of policy! The store employee was very kind and sympathetic, but unfortunately, her hands are tied.

I feel this location is larger than the one at Easton. I had called ahead looking for a specific…read morepair of uniform shorts and this store just happened to have them so they were kind to put them on hold For me until the end of their day. I was able to walk right in and they had them put aside in a bag with my name on it. Super quick and easy! Staff is extremely friendly and helpful!

Who doesn't love Ulta?? I needed to re-stock on setting spray and find a new lip combo, so of…read morecourse I came to Ulta. I always feel like a kid in a candy store here. Their team's pretty friendly and helped me find exactly what I was looking for.

Purchased a michael todd beauty micro planer tool online. Got it out of the box and realized that…read moreit had been previously used AND it wouldn't charge. So, off to the store I went to return it. Walked into the store. Wasnt greeted but was overwhelmed by the fragrance. Stood in line to return the item. There were two people ahead of me and two people behind me. Although there were multiple associates on the floor and maybe four other customers in the aisles they only had one girl running registers. Once I got to the register the sales associate was very helpful. Sent me to the floor to get an exchange. Couldnt find the item or the location it might be in so I tracked down an associate and he nicely found it for me. Back to the line. Waited my turn and had it exchanged. All in all, it was fairly easy to return. I browsed the floor afterwards and noticed they don't really carry any of the brands for cosmetics that I use, but they did have a large selection of NARS AND Tarte. But I used Jones Road and Ilia so that was of no help. I couldnt find the Amika hair products I use, so there was no addition purchases for this girl!

This was my first time ever coming in this store. I was blown away! It was so clean. The staff was…read moreextremely helpful. They have such a nice variety of clothes and the prices are not bad at all! I recommend checking it out. They also have so really cool hoodies right now.