I had an excellent time here! On a recent trip to San Juan, I participated in the horseback riding…read moretrail and it was the best time! I would definitely do it again! The horses are friendly! The farm is beautiful and the guides are great! When you arrive, look out for the signs to check in and there is a cool mojito bar as well! Wonderful experience!

Campo Rico has so many fun activities to choose from, but we decided on the one-hour horseback…read moreride, and it was such a great choice! When you check in, you hang out in their bar/restaurant area until it's time for your ride, which sets a nice, relaxed vibe. Then they take you over to get your safety gear and a quick lesson before introducing you to your horse. My horse, Sol, was absolutely lovely, sweet, steady, and honestly knew the trail so well that she sometimes led me through shortcuts and picked up the pace right when she needed to. It made the ride even more fun and memorable! The trail itself was beautiful, and the whole experience felt safe and well-run. Overall, it was a wonderful way to see Puerto Rico in a different light, and I'd definitely recommend it to anyone visiting.

I booked the zipline tour with Ecoquest Experiences & Tours via Carnival Cruise Lines while in San…read moreJuan. There was a lengthy but smooth bus ride over to the location. Once on site, we had a few minutes in the Margarita Bar to take a bathroom break, grab water or snack, etc. Then we went to another area to get our gear put on and then headed to the first line. Before getting started one of the guides gave instructions on what not to do with the gear, how to hold on and how to pull yourself in if you don't make it all of the way to the next platform. Next the adventure began. I don't recall the description saying that there were open-slated wooden bridges to cross or slightly steep and possibly slippery hills to climb. I can say that my nerves, glutes and hamstrings got an intense workout. lol. The last line ends back at the Margarita Bar, perfect for if you need a shot after. The guides help you get all of the gear off. The views were great, and I really did enjoy myself. I made it across successfully on all 5 lines. It was more work than I bargained for but I'm glad that I went and would consider doing it again. All of the tour guides assisting us were great and everyone in our tour survived the experience.

This was an excursion offered through Carnival Cruise Line while in San Juan…read more My fiancée and I did the ziplining thru ecoquest. The grounds were gorgeous - it was great walking / hiking thru the natural landscape to get to the 5 lines. The lines were shorter than I had hoped, but we still very much enjoyed ourselves. It was great learning more about the area - our guides were very informative!

I had an incredibly disappointing experience with this scooter rental shop. I spoke to the local…read moreworker yesterday about renting an RTV, and he told us they were sold out but advised us to come in person the next morning so he could set us up with a vehicle. We arrived as instructed, only to have the same worker rudely tell us that he's the only one working there and that he never specified he could actually help us. The lack of professionalism and customer service was shocking. If you're going to be in the tourism industry, you should at least have the decency to treat visitors with respect and provide clear, honest information. This place desperately needs employees who understand their job and actually care about helping customers rather than being rude and dismissive. Having a job is a privilege--no one is forcing you to work there. If you can't be bothered to treat people with kindness and professionalism, maybe it's time to find a new line of work. Tourists come here to enjoy the beauty of this island, not to deal with unhelpful and unwelcoming service. I would not recommend this rental shop to anyone.

No! Cart broke down within the first hour. We called and told the company where we were and someone…read moretold us they would come and get us. No again! Who leaves their customers stranded? This company did! We waited an hour, tried calling them back multiple times No answer? About 2 hours later they finally answered and then said we didn't tell them where we were?! Nonsense! of course we did. We had no choice but to leave the cart exactly where we told them and walk to an area we could call a taxi. I would give them -5 stars if i could!

We used the A+++ Luquillo Taxi Services . Our Driver served as a Tour Guide almost. From his…read moredriver seat, we had conversations of all the Island attractions, as well as the nature of a lot of the monuments, sites, as well as housing. Recommended a super nice Restaurant He was super. Will definitely recommend service and plan to return to PR and use this service again.

If you're traveling to Puerto Rico, BOOK KEITH AND HIS TEAM--NO QUESTION!…read more Keith and his team at Luquillo Beach Taxi were the reason our entire bachelorette trip was beyond spectacular. With a group of 10 girls, our biggest concern was finding reliable transportation, especially since Ubers are not easy to come by in Luquillo Beach. Thank goodness we met Keith on our first night--seriously, we all agreed he was sent from above! From the start, Keith went above and beyond to accommodate us. He was there for every single ride we needed, always on time, professional, and incredibly personable. But beyond that, he brought the energy, the laughs, the best music and the best vibes! He wasn't just a driver--he became a true friend to all of us. Keith made sure we felt safe, cared for, and stress-free the entire trip. He had the best recommendations, helped us plan our outings, and even surprised us with Puerto Rican souvenirs we'll cherish forever!! He even handled our chaotic airport departures--everyone had different flight times, one friend's flight was delayed until 4 AM, and Keith still showed up with a smile, ready to take her 30+ minutes back to our Airbnb. This man is a legend. If you want a seamless, fun, and truly blissful experience in PR, Keith is your guy. We love you, Keith--we'll be back!!!

Excellent experience in the tour guide was very knowledgeable. He even gave tours on the way to the…read moreport that was unrelated to the tour of the bay. He explained the differences between the different locations such as Condado, Isla Verde, San Juan, nd Old San Juan as far as what type of activities were available in each one. The crew was excellent and the other passengers made it a great experience.

I booked a combo tour for Cueva Ventana and Gozalandia Waterfalls via Tripadvisor. PR Tours was the…read moreactual service provider. The tour cost $135 per person. Honestly, that's a bit pricy in my opinion, but it's worth the money if you don't want the hassle of driving yourself. You are literally paying for someone to drive you to the attractions and that's it though. Our tour guide didn't visit the cave and didn't swim at the waterfall. The cave and waterfall were enjoyable experiences. The two star rating is primarily for the service provided by our tour guide Angel. Angel arrived promptly. He was an affable, young handsome twenty something. He picked us (party of 2) up in a minivan and said there'd be another two people joining us. He picked up another couple at a nearby hotel. The other couple were of Puerto Rican decent and one of them was a native of the island. We sat in the back of the van adjacent to the rear speakers, the male tour guest sat in the middle of the cabin and his girlfriend sat in the passenger seat. Angel and the other couple laughed and talked the entire trip in Spanish. Angel also blared loud Spanish rock/pop music throughout the ride without regard for us (the customers). He made no attempt to include us in the conversation and only talked to us a few times the entire day. Once was while helping us order lunch and another time was while the other couple was swimming at the waterfall. (My sister and I didn't swim) He also talked to us before picking them up and after dropping the off at their hotel. Other than that it was as if we were invisible. Generally speaking, it's not the job of the tour guide to entertain guests so I don't care that he didn't talk to us. It didn't bother me that they were speaking in Spanish either. My problem was that Angel didn't provide the same level of service to ALL of us that day. He seemed to forget that he was working. He wasn't hanging out with his friends for the day. I get that he probably had a cultural connection with the other tourists, but that shouldn't have affected the way he did his job. At one point we got out of the car and all walked towards the waterfall. Angel began to point something out to the other tourists in Spanish. It seemed to be about the location, but he was clearly talking to them since he was well aware of the fact that we did not speak Spanish. I thought that was a bit rude because at that point he was blatantly excluding us from the conversation. Either make an effort to include everyone or don't talk to anyone at all. We were all tourists... we all PAID for the same experience. If the other couple had been white or another nationality (not of Latin/Hispanic decent) then Angel's behavior would've been different. My point is that it shouldn't matter who is on the tour. Everyone should be treated the same. Angel also drove much too fast at times in my opinion. He took curves and turns daringly fast without regard for how we (the paying customers) may have felt. The attractions were far from the city in an extremely mountainous region. The ride was bumpy with a lot of twists and turns. On two occasions I saw him cut drivers off as they were trying to merge on the highway. I don't think that he was purposely being reckless. I just don't think he's even aware of the way his driving may impact the tourists he encounters. In my opinion, he drove the way many young guys drive... fast and fearless. The problem with that was he was WORKING. He wasn't cruising with his buddies. He should be more conscious of his behavior and how it may be impacting his customers. I went on another tour via Tours by Locals and our tour guide provided excellent customer service. He was a careful driver, he asked us if the radio volume was ok and genuinely cared about the quality of the service he was providing. He was older though and had been giving tours for years so he understand that the needs of the customers is the only thing that mattered. I gave him a $20 tip and he earned every penny. I didn't give Angel a tip because I was unhappy with his level of service to us. He drove us to and from the attractions, but we paid for that. The tip isn't mandatory and shouldn't be expected by the service provider. It should be earned. I always tip and believe that people should do so generously or stay home so I felt bad about not tipping Angel, but he failed to earn it from US so I decided not to give him one. I did speak with a young lady from PR tours prior to the tour to confirm and found her pleasant and professional. I don't recall her name. This review isn't a reflection on PR tours or the overall experience I had dealing with them. I'd absolutely book a tour with PR Tours again in the future.

VIP Adventures is such a fun spot for water activities in Puerto Rico -- they've got everything…read morefrom snorkeling to kayaking, and the prices are super fair for what you get. It's an easy way to spend a day in the sun without breaking the bank. The only hiccup was during check-in. I was told to head to the back for the "dos and don'ts" of snorkeling, but when I found the staff member, he just said, "yeah, you snorkel on the other side of the bay," and pointed behind him. No safety rundown, no directions, nothing. I ended up going back inside, and thankfully another staff member stepped in and got me set up properly. Once I was out in the water, though, it was beautiful -- calm, clear, and full of marine life. Overall, a great experience with just a small bump in the beginning. I'd definitely return.

While in Puerto Rico, my daughter and I booked a kayaking tour with VIP Adventures, and it turned…read moreout to be an awesome experience. They ask that you arrive about 15 minutes early, and when we got there, most of the staff greeted us inside the storefront before directing us out back to the kayaking area. For belongings, they give you two options: you can pay $5 for a locker with a key, or you can leave your things in the storage bins out back where someone is always present. I wasn't completely comfortable with the bins, but the staff reassured me that nothing had ever happened to guests' belongings. I decided to take the chance, left my bag there with cash inside, and thankfully, everything was safe and untouched when we returned. Our instructor was Kyler and he was amazing. He was patient, informative, and honestly did most of the work steering our kayak since my daughter kept getting frustrated and turning us in the wrong direction. Kyler shared a lot of history about the Condado Lagoon, pointing out landmarks, statues, and explaining the local marine life--what's there, what isn't, and why motorboats aren't allowed. The way back was more challenging because of the wind, so this time it was up to us to paddle. I ended up doing most of it (patting myself on the back here), and by the time we finished, I was completely soaked from the back--no idea how that happened, but it was all part of the adventure. We wrapped up after about an hour, grabbed our belongings, and everything was still there. Overall, it was such a fun and memorable experience for both my daughter and I.