My wife and I have been a customer of Jay Bullie for many years now and defines the term "exceeding expectations" For example, recently we've had some roofing issues from a contractor that replaced our roof that was insured from state farm. Two places on our roof was incorrectly installed and caused $1,700 worth of damage. Because the roof replacement was done over 7 years ago, it was well out of the window that State Farm would consider under a warranty. (which is understandable) Jay didn't stop at no, and personally called the president of the firm to ask for his consideration, and the owner stopped by my home and said he would take care of the bill. This is outside of State Farm and was done by Jay because wants his customers to be treated like he would like to be treated. I can't say enough about Jay and his crew. Funny TV commercials from places like Geico don't have people like Jay working for them, so you have the back bone of an outstanding company like State Farm (that took care of a house fire that I had years ago 100%) and the compassion and integrity of a human being that treats people like people. read more