I found this salon on yelp and decided to give it a go due to its rave reviews, and seemingly high percentage of happy clients. When I had my first consultation with Jaylin, I left feeling confident that we were on the same page and that I had finally found somebody who heard my concerns and was dedicated to getting me to the outcome I had envisioned.
When I came back the next morning at 7am to start my transformation from brunette to a cool/baby balayage ombre blonde, we went over my whole hair history, cuts, colors, bad experiences, everything. I told Jaylin that about 7 years ago I box died my hair red (a dark wine/burgundy red) but I also remarked that since then, I've had many, many haircuts and hair dye jobs that have 99.9% most likely eliminated any trace of that color. While Jaylin and I went over my hair history, I expressed my growing frustration that every hair colorist Ive been to over the past year or two (and have subsequently spent over $1000 on) seem to pin their inability to lift my hair past a rusty shade of copper on the fact that, once upon a time, I dyed my hair red.
I showed Jaylin my hairspiration picture to which he responded with, "Oh I can do that, no problem!" His enthusiasm was, in that moment, most reassuring. When we began my process, Jaylin and I were the only people in the salon, he explained to me that everybody had the weekend off for a festival and he would be the only one attending to the salon in the meantime, including a receptionist. During my 7 hours in the chair, the phone was ringing, and clients kept walking in for their respective appointments, to which i grew very nervous as to how he would attend to all of us with the same attentiveness, given the amount of money we were spending. At one point, there were 2 of us in foils, myself in the bowl, and Jaylin was trying his best to attend to all of us, as the phone continued to ring.
When I was finally pulled from the bowl, Jaylin half dried my hair and again inquired how long ago I died my hair red (which was a huge red flag, no pun intended). After my hair was half dried, Jaylin hastily gave me a mirror and directed me outside to check out my new hair. I was very confused and frustrated because my hair was, again, a copper hue, and after being quoted $300+ (not including tip) I was wondering what I just paid for. His attention? The color service? I asked Jaylin about the shade of blonde and how I was going to get to the shade that we discussed in the picture, to which he replied that I'd just have to schedule another appointment/ service. Never being blonde before, I left with a grain of salt trying to accept that maybe I just needed one more session.
My girlfriend ( who is blonde) convinced me to go back to him because he knows my hair history and would probably be able to give me the best chemical attention because he was the most recent stylist to do a process on it. Against my better judgement, I went back and had another consultation with Jaylin about the color of my hair, I showed him my picture again about the blonde I was trying to achieve, and again he quoted me, this time at $160. Luckily, I used his yelp check in coupon and got my glaze for free, therefore bringing my quote down to $120. I decided to go through with the process right then and there. Once it was time to rinse, he handed me off to his assistant, who was very sweet and warm, because another client had walked in. Jaylin's assistant brought me back to the chair and began to comb through/dry my hair. Jaylin then walked over to finish the job and only made two remarks while doing so, he asked his assistant what she put in my hair while I was in the bowl, and then proceeded to ask me exactly how long ago I died my hair red. I knew, once again, my hair was still going to be copper, if this was his immediate response while drying my hair.
I left the salon that day, again, very frustrated. I called the salon a couple days later to speak with Jaylin about my frustrations. I asked if Jaylin was at the salon, to which Jaylin actually responded, "No he isn't, may I take a message?" It was so awkward, I realized it was him after I heard him speaking. I responded with my name and that I had some questions about my hair and requested a call back at his earliest convenience. Jaylin didn't bother to take down my number, and simply responded that he would have him call. To this day, now weeks later, I still have yet to hear from him. Although the majority of this salon's reviews are positive, my assumption can only be that this is ok for them.The mentality that "most" of their clients leave happy, is "good enough." I tried to give Jaylin the opportunity to help me solve this dilemma, but it doesn't seem imperative enough. It appears that the only thing that is important is fitting as many clients in as possible, regardless of them getting their value for their money. At this point, I really just want my money back, none of this was really worth it. read more