Booked a Saturday (02/10/18) night at this hotel for the Carnaval in early December. The hotel's…read morerate was $271.00 USD for one night which I initially confirmed. I then found a rate of $201.00 on Expedia.com that same day. I actually called and canceled the Emporio reservation and received a cancelation number. Of course when we arrived on Saturday they stated that I had two reservations and they would only honor the more expensive reservation. I didn't have my cancelation number with me, as it was at home in San Diego. My mistake...thank God for AMEX dispute department as this has already been dealt with. As for the hotel, service is just okay. Rooms are again just okay and out-dated. I would not recommend during the Carnaval at all. A true hassle getting in and out. Sunday morning I took a cold shower as there was little water pressure and no hot water. Now here is the kicker, when it was time for my fiancé to shower, she literally had NO water at all from the hot side. She called downstairs and they gave her a lame excuse about a valve being turned off. When the water came back on it was even colder than when I had showered. Now as a reminder we were charged $271.00 for one night and no hot water in the morning. Did we get an apology or anything in regards of a caring attitude on the hotel's part??... Of course not! They're are a lot better choices in and around Veracruz, including the DoubleTree and the new AC Marriott which is a dream. In one word, AVOID!

peor hotel que existe, no se hospedes aquí! los empleados son unos incompetentes y no saben tratar…read morea sus clientes.

you will have your basic needs met here. a room with ac, clean linens, cleaning service daily, good…read morewater pressure in the showers. i arrived at 11am from my flight and i was bothered that i couldn't check in early even when i was willing to pay more. they did, however, allow me to swim in their outdoor, rooftop swimming pool. it was a hot and humid day, so this was great! I DEDUCTED ONE STAR BECAUSE I WAS IN NEED OF A COMPUTER AND PRINTER AND I WAS DISAPPOINTED THAT THEY DO NOT HAVE A "BUSINESS SPACE" THAT HOTELS USUALLY PROVIDE FOR GUESTS NEEDING TO PRINT, CHECK E-MAIL, ETC.

Los cuartos NO son lo que anuncian en la web. Todo es viejo y hasta una cucaracha salió en mi…read morehabitación. Jacuzzi Que NO funciona, alfombras con mal olor

Price is adorable. Seems outdated…read more They have a private parking garage for their customers Rooms are clean. The main halls has no AC so as soon as you step out of your room it's extremely hot You have to leave your car keys at the front desk because they park so many cars in the garage everyone blocks everyone that they need to have your keys to move t at any moment. Buffet breakfast is cheap $99 MEXICAN PESOS or about $8 ish in U.S. Dollars. Wifi in the building is free. If you take medicine and it needs to be store in a fridge they will store it in their private fridge behind the main desk. Make sure you tip the guys who carry your luggage.

Beautiful hotel with great ocean view. Nice rooms, great restaurant which includes free buffet for…read moreguests, nice gym, jacuzzi and pool. The staff is professional, with private access to the beach.