When I first moved to Bonn, back in 2006, I used to visit this bar quite regularly with a friend of mine. It was run by a really nice girl and offered great service; a really fun pub.
Last Friday, my wife suggested we go there and try their fish & chips. This isn't the only Irish pub in Bonn and they all serve this traditional British dish, which is unavailable anywhere else. If you want 'British' fish & chips, you have to go to an Irish pub and we were very close to this one so decided to give it a try. Bad move.
On arrival, we had to wait ten minutes for anyone to come and take our order, so she opted for half a Guinness and I asked for a large pils. The pils, I'm pretty sure had been tampered with by having ullage returned to the barrel. I requested a local 'Kölsch', which was much better.
Half way through this second drink, the 'food' arrived. On the menu it said only 'fish & chips'; no description whatsoever. What arrived looked like supermarket-bought breaded fish fillets with frozen chips. Nothing like the dish one would reasonably expect in an Irish pub. To be fair, there was no description, so we were guilty of assumption, but when we asked the waitress about it, she kept repeating that she understood our disappointment but that is the way they serve it.
She went to speak to her boss, who approached our table with the Bill containing the full charge. Bearing in mind that we hadn't eaten anything, she was extremely rude and completely unwilling to even consider any compromise, conciliatory gesture or understanding. It was a case of 'tough'. End of story.
We paid and then gave the food to the young group of guys on the next table, who told us that they liked going to the pub to drink, but not to eat.
We then went to The Fiddlers Irish pub in Endenich, where we had exactly what we were expecting in the first place.
I worked in pubs for about five years and understand that you get difficult customers, but we were not being awkward. We had what we felt was a genuine issue which was met with total indifference, disdain and disrespect, which was completely unwarranted. read more