!!!DO NOT RENT FROM JACKSON SQUARE!!!!
1. Apartment Employees: Angela Messer, Terri Angus-Cary and Bailee wrongfully sent a false debt to a collections agency without notifying us in ANY way. Causing 3 people's credit score to drop by 75-100 Points, EACH!!
2. Jackson Square kept our entire deposit for a 6" wine stain so they could "recarpet the WHOLE apartment" because the stain "could not be fixed".
3. Jackson Square used a 3rd party cleaning service and charged us a $370.01 "Excessive Cleaning Fee" for "dirt on the top of the dryer"-Bailee. IT WAS DRYER LINT.
4. The Jackson Square staff has been negligent through this whole process. They never noticed us about an Outstanding Fee until after it had been sent to collections. After I called them trying to resolve this issue, I was told that the manager Angela Messer would call me back, NO ONE EVER DID. I kept calling for a week and not ONE call was answered or returned after I left voicemails.
5. There are much better apartments in Tallahassee for the money.
6. The way the employees operate at this Apartment Complex is with Lies, Negligence, Fake Kindness, and Malpractice.
7. Three residents Credit Scores were dropped 75-100 Points EACH for a false $370.01 "Excessive Cleaning Fee" for dryer lint on top of the dryer. We were NEVER Notified about this charge until AFTER the charge was sent to a collections agency and was affecting our credit.
I have screenshots of every phone call and email as evidence.
We will be reporting Jackson Square for malpractice and False Charges to the:
1. Better Business Bureau (BBB)
2. Florida HUD (Florida Housing and Urban Development)
3. Multifamily Housing Complaint Line
4. Office of Fair Housing and Equal Opportunity
5. Florida Attorney General
This is the worst rental experience I have ever had. In October of 2022 I joined a sublease at Jackson Square Apartments in Tallahassee Florida. That lease was ended in February of this year, 2024 when I moved to a new location. I never missed a rent payment, always paid on time, life was good. My girlfriend and I had great relationships with all the apartment employees for the entirety of our renting experience. Zarinah Washington the Assistant Manager was a constant smiling face, and Terri Angus-Cary and I had hundreds of conversations. Angela Messer is the Apartment Manager and we spoke several times as well. I want to point out; All these employees knew us, had our cell phone numbers and emails on file, and spoke to us on a regular basis.
!!!! In March of 2024 we all three began receiving phone calls from an unrecognized phone number in New Jersey. We didn't think anything of it for about a week, but the phone number kept calling. Eventually, I answered the phone and was notified that this was a "COLLECTION AGENCY" calling about an outstanding debt owed to Jackson Square Apartments. In shock, I immediately called Jackson Square and spoke to their new employee Bailee who informed me that they had added an "excessive cleaning fee" of $370.00 onto our apartment, one month after we moved out.
NOTE: neither I, my girlfriend or our Friend who we Subleased from - EVER received One Phone call, email, letter, or text from an employee at Jackson Square to notify us about this charge before it was sent to a collection agency.
The employees Refused to provide documentation from their 3rd party cleaning service as to what made the apartment an "excessive clean" other than "dryer lint on top of the dryer". I informed them that this was all a massive mistake and asked to speak with Angela Messer (manager), she was not in the office and Bailee and Terri Angus-Cary said they would have Angela call me.
The Apartment Staff never called back.
The Apartment Maintenance were a pleasure to work with.
Zarinah Washington was a pleasure to work with (best of luck with your real estate ventures)
Finally, Do not rent from Jackson Square. No matter how kind you are to the employees, or how good of a tenant you are; the Apartment Employees Negligence will lead to nothing but problems. God Bless Everyone read more