May not look like these people get things done. But looks can be deciving... once you take a chance you wont regreat of the choice you made... This place is great an they really know how to treat you. read more

Terrible experience speaking with Jackie Saccone. Was condescending and rude. Id happily take my business elsewhere.

I have been a long standing customer of H and R block and for the first time I decided to go with Jackson Hewitt because of a promotion they were having offering a$500 dollar advance on my tax return. My agent happily assured me I had made the right decision, I had NOT! At first glance everything had appeared to be going well and I was informed I would receive the funds withing 24 hours. Within the 24hr period I received notification via text that the funds were available. I proceeded to the nearest gas station, filled my vehicle and swiped my card. The transaction went through and I was on my way. From there I went to the ATM and tried to withdraw $300. I followed all of the instructions as written but for some reason I was given a prompt stating my transaction could not be processed. Confused I pulled out my phone and logged into my account to see if I could figure out what was going on and when I did, much to my surprise and though NO funds were dispensed from the ATM my account showed that the transaction had been processed. I immediately called the customer service number on the back of the card. It took 5 minutes of running in circles through their automated system before I could even get to an option to speak to a customer service rep. Once I was finally being transferred to an agent it took 53 minutes of torturous elevator music to actually speak to an agent. I spoke to an agent who was ABSOLUTELY no help at all and extremely rude. I was informed that I would have to be mailed a claims form to fill out and return and that after the claim was received, it would take an additional 10 days to process my request and dispute. I found this unacceptable and asked for a supervisor. I was told there was not one available and was asked to call back in about an hour. I was not about to go through another 53 minutes of waiting so I informed the agent I was going to remain on hold and that I would not be hanging up until I had spoken to a supervisor. I was again placed on hold for another 26 minutes. The agent then returned to the line to say he "could not find an available representative" and again asked to call back. I refused and told the agent I would remain on hold because he obviously did not understand me the 1st time. this process repeated itself over and over again until the agent had asked me 11 TIMES to call back and I refused and remained on hold. The agent began getting angry telling me he "had other calls to answer". I informed the agent that I did not care and again informed the agent that I was NOT getting off the phone until I spoke to a supervisor because I had used a separate phone to call again while I was on hold and discovered that their line was now currently "down for maintenance" and I knew he was only trying to get me off the phone because it would have been impossible for me to get through had I done what the agent suggested and called back. I was placed on hold again..... After this the agent returned to inform me that he "may have found a supervisor" and he placed me on hold again. 10 minutes later he returned to the line to repeat himself and then again put me on hold. It took an hour and 57 minutes and I was finally on the phone with a "supervisor". I explained to the supervisor in detail what the problem was and was given the run around until I began to reveal exactly how aggravated I was and informed him that my next phone calls would be to the BBB and then to file a lawsuit. He then assured me that he would resolve my problem by the close of the business day. Needless to say after experiencing some of the most disrespectful business practices I had ever witnessed that I am not holding my breath for a prompt solution to this issue. Thanks for ripping me off Jackson Hewitt! read more

Great service! Got the job done quickly and efficiently. We did not have an appointment but the agent was very accommodating and fit us in. My husband has difficulty walking and she made him feel very comfortable. She answered all of our questions and explained everything to us. This is our third time with JH and we will absolutely continue to use their service. read more