worst experience ever!! This was my 4th time returning and definitely will be my last! Arrived 1 hr prior to check in and was given our room early, which was nice. However we reserved a king premium room and we were given a double standard room. Charged the same rate as the king and when we called the front desk ton inquire about why we received the wrong room we were told that due to a maintenance issue all king rooms are out of order. My husband told the front desk that we reserved a king and she said very rudely, that when you reserve a room you are reserving a room and not a room type and are not guaranteed what your reservation states. My husband then asked if we could get two buffet dinners for the inconvenience and she said that the hotel is not affiliated with the casino and she has no authority to authorize that. So he asked to speak to someone who has the authority and she said that would be the customer service manager. My husband asked to be transferred and the front desk hung up on him. He called again and eventually got to the CSM and after hearing our issues and looking into it, she came back to us and said we could NOT be given a free $15 buffet dinner and that the hotel was short staffed and she apologized but said there isn't anything she could do. We decided that we would try to enjoy the rest of our stay. We met some friends and went to the sports bar in the casino. We ordered 2 rounds of drinks on a tab. We decided to close the tab and received the bill and it was $45 for 8 dirks total. Seemed a little high, so we signed the charge slip and asked for a detailed printout. Once we received the detailed printout our tab was up to $88 (even though we closed it out 45 minutes earlier at $45). Turns out the waitress in the sports bar was charging several other tables food and drinks to our tab. Our tab was actually only $26. We left the sports bar thinking it has to be better in the casino. WRONG!!! My husband went to the bar in the casino and ordered 4 drinks (one per person in our group). Then the other male in our group went to the same bar and ordered 2 more drinks (one for him and one for my husband). My husband then went up there 20 minutes later and ordered 2 more drinks (again, one for him and one for the other male in the group). The bartender is now a new bartender than who served the first two rounds of drinks and he informs my husband that the other guy we are with has been cut off and can no longer be served drinks. He ordered 2 within 20 minutes. My husband was dumbfounded and told the bartender that when he or the other guy orders 2 drinks they are one for each person. My husband had drank as much as the other guy and he wasn't cut off. Finally when we checked out the next day, I voiced my concerns again and we were given a 4x4 piece of plain paper and told to write my concerns on that and they would give it to mgmt. I declined and said that wasn't enough paper and I don't have nearly enough time to write about everything. They said thank you and have a nice day!!
Save yourself a headache and go somewhere else. Worst run casino ever - my family and friends will NEVER return due to the crappy service we received. read more