Here we go with another JITB issue. Ordered a #25. Substitute the meat for an extra egg. They refuse to substitute even tho I order this same meal at different Jacks everyday. So they charge me an extra $.89. I'll survive. Then I get my sammich and no extra egg. They kept the meat off and shorted me an egg. 1. Teach your employees how to properly use your POS system and how to do substitutions. 2. After overcharging customers, double check you made the sammich correctly. It wasn't busy. It's not that hard of a job. read more

Jack in the Box - All sad. Missing egg - Fast Food Near Me - Santa Maria, California

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Service was terrible and the spicy mozzarella sticks made me throw up. Had this very weird smell

There was literally nobody in the restaurant at 8 AM. You can check the cameras the big lady with the blonde hair that speaks Spanish was just gossiping in Spanish in the back with all the other ladies that weren't doing anything either in the kitchen while I stood there at the register tried to go to the bathroom couldn't go because I needed a passcode so I went back to the register. She was still gossiping with the ladies in the kitchen. I put my purse down to try to make myself more noticeable I put my keys down still didn't even look at me. The ambience here is disgusting. I don't see how that Lady can even be employed and if she's the manager, this location is Not gonna last much longer. I promise you that not with that type of person working there. read more

I rarely leave reviews, but my experiences with Jack in the Box have been consistently disappointing enough to speak up. The customer service is some of the worst I've encountered in fast food. Employees are often rude, inattentive, and seem completely disinterested in helping customers or correcting mistakes. On multiple visits, my order has either been completely wrong or missing items altogether sometimes both. Whether it's forgotten fries or the wrong sandwich, it feels like quality control and attention to detail are completely lacking. What's worse is that when I try to address the issue with upper management , I'm ignored I have put a complaint in and was told I would receive a call and never did. It's incredibly frustrating to pay for food you don't receive, especially when you're on the go and don't realize it until you're already gone. At this point, I've lost trust in this location, and I can't recommend it to anyone looking for a reliable meal or even basic respect as a customer. Jack in the Box needs to seriously reevaluate their hiring, training, and customer service standards. Fast food doesn't need to be fancy, but it should at least be correct and delivered with a minimum level of courtesy. Me and my familly of six will be taking our business elsewhere for now on. read more

The place looks brand new because it is but they need friendlier service. Going to Jack is usually a last resort but when you get those bomb dirty tacos and a burger that comes out hot, you can put up with poor service. Have you tried their shakes? They're made with real ice cream. Their curly fries are good too. Their chicken sandwich used to be good but it's all mostly batter with a thin layer of protein resembling chicken. read more

I go here only late at night, primarly because its the only place thats open. When i do go, at least half the time the milk shake machine is either broken or there is a problem with it. Tonight i just got back from this location. I ordered 2 milkshakes (they had them tonight fortunately) a order of curley fries and tiny tacos. The bill came to 23.00 (way overpriced) in spite of the high cost, tge fries we received was supposed to be a large but it was only half full. Kinda pissed read more

I only go here when it is late at night, but the guy taking orders is super nice! I don't know his name, but he's super chill and has great service. Most of the time, my items are fresh and I get a good amount of sauce. Drive-thru can be about 20 minutes though, but mobile orders are quick if you pick-up inside. During the day, service is a bit different, where they usually forget items. read more

Thank You Cynthia!! She gave really good service and was very helpful. Usually fast food workers can be rude because of trying to be too fast, and sometimes that causes them to mess orders up, but this order was tasty!! The only thing that could've been better is that half of my tacos were very greasy, which shows they had been sitting on the stand-by longer than they should have (since the taco paper sleeve was drowned in oil, and fresh tacos have cleaner packaging). Despite that, they still tasted pretty good! On my previous visit, Wilberto did an awesome job as well!! He answered all my questions truthfully and I ended up ordering more! Not all Jack in the box's are bad! This is one of those that You can hang out and kicback with the Taco Party :] read more

Ordered a #3 which on the menu showed the Bacon & Swiss buttery jack but instead received a different burger. Made me a bit upset. Probably be a great idea to fix the menu in the drive thru read more

A hair in my food! Nasty af I'm grossed out! The people working there tonight were just standing there and throwing keys into somewhere near the cash register. Put a hair net! read more

Jack in the Box - Fast Food Near Me - Santa Maria, California

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In a time where customer service is going downhill, it's Employees like Cynthia that renew my Faith in Humanity. It's always a great pleasure to see this wonderful, amazing young Person. Cynthia is kind, very welcoming and has a smile that makes the day brighter. Even with what appears to be a demanding busy workload is always happy and smiles. I appreciate her and hope very much that she is appreciated by the supervisors of the company. Thank you Cynthia. read more

Went through Drive thru and got my drinks handed to me with soda dripping all over the side of the cups. 2nd visit I asked for their special fries with no chicken and extra cheese... Got the exact opposite. read more

Bacon Ultimate cheeseburger This gotta be a joke , where's the WTF JACK!!! Any lawyers hit me up read more

Jack in the Box - Bacon Ultimate Cheeseburger - Fast Food Near Me - Santa Maria, California

Check your food before you leave the drive through window. Not a single item was correct from my order. Ask for no cheese but they decided that meant I needed not just one but two slices of cheese. One item wasn't even what I ordered. Lastly my soda tasted a week old. read more

The hours need to be updated! It is NOT 24/7, which I found out at 2:25am after searching Yelp for food that was open that late. I drove 5 miles out of my way to find out they were closed. Disappointing when you get off work super late and are hungry. read more

When I was ordering the guy cut off up to talk to another guy that was working there using very inappropriate language. Their conversation echoed on the intercom. My order was also cold and some times were still frozen in the middle. They looked pretty staffed too because a bunch of them were just hanging out in the drive thru. read more

This place is terrible!! They are sooooo slow. I was in the drive through with only 5 cars in front of me for 30min. STAY AWAY!!!

I have tried here 3 times in the last few months (thinking each time there must have been a one time reason for my horrible experience) but no, this place is just all around bad. Go out of your way if you have to go to another jack in the box. It always takes forever to get your food (even though there's barely any cars), the fries are always cold & gross, & every burger I have gotten has been super sloppy. Whoever's at the window is always really rude ( I get it, sometimes people have bad days, but all 3 times!?)DO NOT USE THIS ONE! read more

Found a part to the soda machine in my drink Ima have to give them a call this isn't right like how read more

Jack in the Box - Literally found a part of the soda machine in my drink like how tf - Fast Food Near Me - Santa Maria, California

So after getting pissed off at raising cane's I decide Jack in the box was the next best thing so on line I make the order and my phone died right before I verify payment I reorder everything at the drive thru...and it doesn't matter that I was placing the order and my phone died they will not and can not price promise the same food in store that is on line the cost was just about double 2 places I will never be taking my family to again read more

I am a full time student and mom to a one year old girl and really like to utilize drive thru services so that I can avoid getting my little one in and out of her car seat. A week ago I visited your location and used your drive through service where I received friendly and prompt service. I ordered some tacos, a drink as well as a promotional item that you had advertised, a peppermint brownie. When I got home with my order I was disappointed to discover that my brownie was missing from my order. I looked at my receipt and was also disappointed to see that I did in fact pay for the brownie but it was just forgotten in my order. I hope in the future that I will receive all items that I am charged for and pay for! read more

The service at this one sucks. They take so long to get your order and then they cant even get it right. If you go inside it will be longer than if you went thru the drive thru. Call and try to complain and all they want to ask was the order wrong, do not care about customer service read more

I ask for curly fries I got regular what lé Fuck That was the cherry on top to my shitty day thanks

This is the worst jack in the box in existence. I have had to wait 20 minutes in the drive thru before (I only ordered a shake and small fries). It is consistently slow. Employees barely acknowledge you. They often get orders wrong, such as getting 9 nuggets instead of 10. read more

I used to like to go here since it's close to my house and I love the regular tacos. Not having been in a while I went through the drive through. This was probably the worst fast food meal I've ever gotten and won't be back. The tacos were very dark brown and greasy. Obviously refried instead of new ones. The grilled chicken salad was nothing like the picture or description. Instead of a bed of crisp iceberg and romaine lettuce the was a limp pile of shredded iceberg like used on tacos. The "flame grilled chicken" was soft and limp like it had been boiled or over steamed and the pieces were small, what there was of it. Horrible. Don't waste your money here. read more

Homies hella lag and didn't bother taking our order. They just stared and just kept talking.

I'm done with this location. I keep giving them chances, but it always ends up being a waste of money and a frustrating experience. This morning was the straw that broke the camel's back. Went through the drive-thru and ordered a Supreme Croissant and a Bacon, Egg, and Cheese Biscuit. The quoted total was a couple of dollars higher than it should have been (no order on the screen to preview), so when I came to the window I verified the order. She had put a chicken, egg and cheese sandwich, and when I tried to get it corrected she just stared at me like no such sandwich existed. "No chicken," I said, trying again. "Bacon. On a biscuit. Bacon, Egg and Cheese Biscuit." She had to call someone over to help her. Then, because they'd gotten the order wrong, I was directed to park on the side and wait. As if that wasn't bad enough, the order was still wrong and the food tasted horrible, truly disgusting. The food here is usually sub-par, but this I wouldn't even give to my dog! She gave me her begging eyes but I assured her, "Trust me. You don't want this." The egg was overcooked, with that crunchy bit on the edge that feels like you're eating eggshell, and the bacon was the texture of shoe leather and tasted rancid. I think it was a blessing that they left the bacon off the Supreme Croissant, because It would have made the sandwich inedible. I don't expect gourmet from fast food, but for a $4 sandwich you'd better make sure it's not old and that it contains the ingredients it's supposed to. These folks obviously don't care about what they're serving or customer service. read more

Rude people!! Went thru the drive thru! Don't say hi, make you feel like there pissed your there!! Make me wonder if there spitting in the food!!! That bad! Corporate might need to know about this one! Maybe in training they forgot to tell them to smile! 12/11/2016 8:23:54am read more

Garbage service. Garabage employees. Long wait times and less than satisfactory food, even for jack in the box. Work on this location. Worst in the city read more

I take it why this place is always hiring, I came in at 1am to get food and iaris the manger on the night/morning shift was maybe having a bad night or was upset or something or just doesn't know how to run a shift. From a assistant manager's position if I know someone going to be leaving soon for the night. I would make sure everyone had there lunches or trying to get them all done cause once that person left she kept yelling at this poor white skinny boy I didn't go get his name cause iaris had him doing something so I just asked for her name and she just pointed at her name. I would never work for a company like this that's is very poor management. read more

Terrible customer service, manager laughed at getting our order wrong & told us we didn't ask for curly fries when we know what we ordered, when i went to explain they laughed and slammed the drive thru window shut. Won't eat there again. read more

If you had to pick a restraunt to take a friend I would recommend Jack in the Box. Why ? Well because I have been working here for almost a year and I guarantee you that the food is delicious. The food is made when you order it and it is fresh. Also, the restraunt is spotless. The tables and bathrooms are very clean. The co-workers are very friendly and always have a smile on their face. They have the best service you could ask for. I see customers go everyday because they love it! At Jacks the burgers are the best you'll ever have. The burgers are big and cheesy that they'll make your mouth water before you take a bite. The fries are the perfect size and are always hot and crispy. The tacos are bomb! They are only ninety-nine cents for two tacos! You'll fall in love the first time you take a bite. Tired of buying cold, hard churros? Here you will always get warm and soft churros that will make you want more. Come hungry leave happy. I know you want fast customer service and are very hungry. At Jacks you will get your food fast and will love it. Need to finish a project? Well they also have free-fast wifi. Come to Jacks and you wont regret it. read more

Bad customer service with the night manager Carlos . i was on drive thrue at about 11pm. he asked me if i wanted suace , i said yes, ranch and catchup, he grabs the bag acts like if hes putting sauce in my bag, as i was driving home miles away from jack in the box. I reach in to grab a ranch for my curly fry. And notice there was no type of sauce in the bag. I was pissed so i go back as for manager. So happens to be carlos the one that acted out to put sauce in my bag. ( you gotta win an oscar for that acting skill Carlos.) So i told him pissed off that why did he do that . that your taking itnas a joke. He replies" your complaining about sauce. I said yes. Its not only the sauce you forgot you mare me drive miles wasting gas. To come back because of your dam game you playin.. Hes laughed at the situation. Never apologizes. Bad cutomers service CARLOS. PEOPLE LIKE YOU SHOULD HAVE NEVER BEEN BORN read more

Best experience ever, great customer service, great team and very friendly. Food was made exactly how i asked for it to be made and was done in fast paste. U was just finishing getting my drink when what appeared to be the Mgr, had my food ready Waitting for me with a smile and even thanked me and said to enjoy my meal. I will definetly come back again. read more

there's another jack in the box off highway 170 or 171 go to that one the food is cooked better i know it's fast food but this place shows and proves they don't care the other jack in the box actually tastes good and has better customer service read more