I engaged TGR Dec 10, 2019, they promised design perspectives within 2 weeks. Today is March 12,…read more2020, finally received the final, but not as per my liking. I received this because i demanded a copy since i paid for it. I told them ENOUGH IS ENOUGH, my excitement of doing renovations gradually turned into anger and frustration, day by day. I now have to pay a different company to finish the project. Very dissapointing because i am Canadian who only comes here occasionally. TGR does not listen to customers desires, they propose only what they feel and think. It was a struggle to communicate with them. I saved all my chat, and even though they acknowledged everything we discussed, they never provided me what was agreed on. Even when i reminded them about things discussed, they would promise corrections in the design, but never delivered. It has been one of the worst experiences of my life and it tested my patience to the max. TGR was less expensive for design fees, but the saying goes :YOU GET WHAT YOU PAY FOR. If you want discounted rates, expect to receive discounted service. Horrible experience. I decided that i had to terminate the relationship because if it took 3 months to receive a design proposal, incomplete, then construction would probably take 8 months, even tho they promised 2 months. It is march 2020 and instead of coming to Manila and enjoy a newly renovated condo, i am now starting over with a new designer, and a new fee. Lots of promises, lots of apologies, lots of frustration.

From the owner: Tokyo Grand Renovation (TGR) is a Japanese home renovation, interior design company in Makati…read moreCentral Business District (CBD) at the heart of Metro Manila, Philippines. As a Japanese interior design and build company, We have provided elegant and high-class renovation for Condominium units, Houses and for Commercial space such as Restaurants and Offices.